Importing problems shooting with loaner Canon xha1

This week I used the Canon xha1 and it was a great experience but when I get home to import can't do it. I get the following error "The operation could not be completed as there is no video" in a pop-up screen. At the both of FCE it states Device must be in VTR mode when device control is enabled.
I don't know what to do because when I try to import the film from an HV 20 or the xha1 it plays in the LCD screen but it pops open the error message above. Is there a way for me to set it up the correct import. Please respond as soon as possible????

Make sure the output on the camera is set correctly. Are you outputting HD? Make sure that's what the camera is set to do and that's the device control you're using not the DV device control. These are all set in menus in the camera.

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