Importing Qucktime (Mov) problem in Adobe Premiere Pro CS6

Hello,
I'm haveing a problem importing Quick time files into Adobe Premiere CS6.
Whenever I try and import a quicktime mov Premiere becomes unresponsive and crashes does anyone
know what the problem might be and how to rectify this issue?
I'm useing Windows 7 Ultimate 64bit buy the way...

Hi,
Could you tell us more about the video .
What is the source of the video, as in, the camera's model.
You should be having latest version of Quicktime installed.
Regards
Vipul

Similar Messages

Can't import .mov files into adobe premiere pro cs6. Help please!

Help please. When i try to import .mov files i get a message saying, "The importer reported a generic error." This video was taken from a nikon D7000 camera. If you have any questions i can answer them very quickly!

Hi WatsYourPowerLvl,
Thanks for posting on Adobe forums.
Do you have QuickTime Player installed on the machine ?
if not please install from :
for MAC : http://support.apple.com/kb/dl923
for Win : https://www.apple.com/in/quicktime/download/
if yes please tell us following information :
What is the OS and version ?
What is the Graphics Card installed on the system ?
How much Ram do you have ?
Do you use any external Hard Drive ?
Are you using security software e.g. Norton, etc
and
if windows, Please check if you have windows defender turned on ?
Regards,
Sandeep

Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

I have a problem with Adobe premiere Pro CS6 on windows 8. When I use Premiere Pro CS6 for the first time, it's doesn't have any problem, but now I can't import music to Premiere Pro CS6 and it's say ''Adobe Premiere Pro CS6 has stopped working'', I don't know what should I do. How to fix it ?

>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Adobe premiere pro CS6 crashes whenever I move the timeline

Hi there, my Adobe Premiere pro CS6 crashes when moving the timeline or importing new clips. I have tried several things, I opened up a earlier project to try that and it was fine for a while, but after about 5-10mins of use it hit the same problem and would then always crash whenever I openend it and moved the timeline marker or added a new clip.
Another problem that may or may not be related, is that some clips are broken up into about 6 glitchy squares instead of the actual clip.
Any help would be much appreciated, thanks.

>an AMD 6670 GPU
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

Problem to start Adobe Premiere Pro CS6

Hi,
I've tried to solve this problem for days now. Have tried all kinds of troubleshooting, finally just updated from OS X Mountain Lion, have reinstalled and updated Premiere, also followed the tips here: Adobe Premiere Pro CS6 permissions problem
Still nothing...
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/adobe/MediaCore/ASL/Found ation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
I'm using a(n older) macbook pro. The problem started last week, after I had installed Apple Logic Pro X and because of its huge need for space with 30GB of sounds (no option is given to download them on an external drive - which, excuse me for the term, seems kind of f***ed up:s), had to move around files to my external drive and aliased. Then did so for two larger Adobe folders as well. When I realized that I couldn't start Photoshop nor Premiere, I put those files back where they were. Photoshop went back to okay, but Premiere... absolutely nothing.
What else could I do?
Would appreciate any help. Thanks so much.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

How I can import Avi (Imm5 format) to Adobe Premiere pro CC?? I am using Windows 7 thanks

How I can import Avi (Imm5 format) to Adobe Premiere pro CC?? I am using Windows 7 thanks

AVI is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Importing Closed Caption .scc file into Premiere Pro CS6. Closed Captioning is enabled but cannot see the Captions tab. Also get error message when importing to bin.

I am using Adobe Premiere Pro CS6. My aim is to export an mpeg file with closed captioning embeded for network television. I have watched numbers adobe videos and have spent countless hours researching this. I am able to generate about 29 different types of Closed Caption files using MovieCaptioner- including .scc (which Adobe says they prefer). When I try to "Import" the file I get an incompatible error message. The same happens with all other cc file types when I try to import them. Second, I tried attaching the .scc as an attachment in the sequence menu. They show up in the preview window, but do no encode into the mpeg file. I am aware of this form: Re: How do I export closed-captioned movies from Premiere CS6?
Third- I have watched some adobe video for created the CC files within Premiere. http://tv.adobe.com/watch/learn-premiere-pro-cc/create-closed-captions-within-premiere-pro /
However, I cannot find the "Caption" menu to do so? Where is it?
Am I running into problems because I am not on the Creative Cloud? IF so, is it possible to upgrade and how do i do that. Adobe has made it incredibly difficult to contact anybody.

Hi Bracmanf,
bracmanf wrote:
I am using Adobe Premiere Pro CS6. My aim is to export an mpeg file with closed captioning embeded for network television.
Sorry, you cannot do this in Premiere Pro CS6. Only QuickTime files can be exported with embedded closed captioning and this must be done in Premiere Pro CC or later. All other formats must use a sidecar file.
bracmanf wrote:
When I try to "Import" the file I get an incompatible error message. The same happens with all other cc file types when I try to import them. Second, I tried attaching the .scc as an attachment in the sequence menu. They show up in the preview window, but do no encode into the mpeg file.
You can only attach a closed caption file in Premiere Pro CS6, no encoding is available for closed caption files (embedded or sidecar).
bracmanf wrote:
However, I cannot find the "Caption" menu to do so? Where is it?
Caption is a tab is in the Export Settings dialog box if you want to export with closed captions. This tab is available in Premiere Pro CC and later.
bracmanf wrote:
Am I running into problems because I am not on the Creative Cloud?
In Creative Cloud, you would still have trouble encoding a MPEG 2 file with embedded captions as it is a QuickTime only feature. There might be a plug-in available, but I'm not aware of it.
bracmanf wrote:
IF so, is it possible to upgrade and how do i do that. Adobe has made it incredibly difficult to contact anybody.
You can download a free trial of Creative Cloud here: https://creative.adobe.com/products/creative-cloud
Thanks,
Kevin

Adobe Premiere Pro CS6 Crashes

I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
Then Adobe Premiere Pro CS6 closes.
I have brand new Samsung 5 series laptop
Windows 8
Intel core i7
Radeon Graphics AMD
AMD HD8750M gDD3 2Go_Dual
8 Go (DDR3 1600MHz/4Go*2)
1T
Thanks

Does that laptop have dual graphics?
If yes, go into BIOS and completely turn off the Intel chip... see below
Even if not dual graphics... have you updated your graphics device driver?
Do NOT use Windows update, you need to go to the ATI/AMD site and find the driver for your specific model
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage?

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage? I import my footage into the project like normal. I drag it to the source monitor on the left hand side to set in and out points then I drag it to the time line. The footage drops into the time line with no problem but when I go to play the footage in the time line it plays back on the source monitor and not on the program monitor like it is suppose to. Other times ill drag the clip to the time line and trim it there and it will be fine and show up on the program monitor. Then ill go try to set a clip to have in and out points (which is suppose to show up in the source monitor) but it shows up in the program monitor. The clip is not even in the time line it should not be on that monitor! I have updated the program to the late update. I have re installed the program numerous times and I have even ran the Adobe Clean up program. Couldn't find much on this problem. Please help thank you! I have a PC. My computer is also way over the recommended minimum specifications to have the program installed on.

Definitive Answer (I believe): It's all about this setting, "Write XMP ID To Files On Import" - which confirms that Adobe Premiere Pro is deliberately modifying the .mov file: http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
These posts give some background as to why having this setting enabled would be beneficial: one benefit being to be able to skip conforming files by matching the conformed file with the original using the embedded XMP tag :-
http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
http://www.dvinfo.net/forum/adobe-creative-suite/498627-why-premiere-modifying-video-files .html
https://forums.creativecow.net/thread/205/876064
(Found using Google search term "adobe premiere pro date modified")

Adobe Premiere Pro CS6 has stopped working

I have brand new Samsung 5 series laptop
Windows 8
Intel core i7
Radeon Graphics AMD
AMD HD8750M gDD3 2Go_Dual
8 Go (DDR3 1600MHz/4Go*2)
1T
I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
Then Adobe Premiere Pro CS6 closes.
Help Please

This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CS6 classroom in a book lesson files "file format not supported" error message

Hey y'all. I have the creative Suite cloud membership and am learning Adobe Premiere Pro CS6 and have the latest update. I have an iMac, version 10.8.2 and have been going through the lessons 1-8 so far from the 'Adobe Premiere Pro CS6 Classroom in a book' with no problems. So far so good. Then, when I opened Lesson 9 project today, I realized that certain media was off line (see pic below-videos and maps) even though I had been able to open the project. I tried to see if it was a link issue but was unable to select the 'Link Media' option and the system did not give me the option to link media when opening a new project. The strange thing is that I am now able to open some lessons with everything working fine but when I try to open other lessons such as lesson 9 or 10 or 11 I notice media files offline after getting the "file format not supported" pop-up error message when attempting to open a project. It's random as some lessons I had opened previously now give this error message of file format not supported when they didn't in the past whilst others work. I have deleted all the lesson files from my hard drive and reinstalled them from the cd onto my hardrive but the issue persists. Any idea as to why all of a sudden Adobe Premiere Pro CS6 is giving the error message "File format not supported"??? when opening the lessons. I have not changed any preferences. I've included some screenshots though I don't know how much help they will be... Is anyone else running into this issue??? Can anyone help???
NEVERMIND. I FOUND OUT ON MY OWN WHAT THE ISSUE WAS AND IS NOW FIXED. YAY!

Why were you trying to link a file in the project to the project file itself? Shouldn't it be a video file or something? Like .mov .wav .avi .mp4 and not .prproj

Adobe Premiere Pro CS6 Crashing

I've seen some discussions on this but not on the exact problem I've been having, which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other. If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
Help!
Canon 7D Footage
1080P 24fps
ESata Externanl HDD
Windows 7 Ultimate
Core i7
12 GB ram

I am having a similar issue that I have nailed down to two specific audio tracks. When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error. Understand, the Compressor and Denoise effects are not on the audio itself. When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire.
I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume". I made up the gain on the Compressor plugin on the track.
FWIW I also get the "Audio filters missing" pop-up when I open the project. This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
Hope this helps...

Adobe premiere Pro Cs6 video saccadé

Bonjours à tous ! Débutant en la matière je solicite votre aide pour m'éclairer, donc voila, sur adobe premiere pro Cs6 je voudrais faire un montage a l'aide de videos (format MOV.) prise avec un Canon 650d mais il y a un hic lorsque je transfert mes videos et que je tente de les lire, elles lag, très saccadé que ce sois dans "source" ou dans l'outil qui permet la pré-visualisation ... donc le disque de travail a 85 go, et je voulais aussi savoir quel type de préconfiguration devrais-je choisir sachant que la largeur de la trame = 1920 et la hauteur = 1088, et que la frequence d'images est de 25 trames/s, Merci d'avance pour votre aide

D'accord je vois, et merci de ton aide,
mon processeur : Intel(R) Pentium(R) CPU B950 @ 2.10GHz
Mémoire installé (RAM) 4,00 Go
sous windows 7 et ma carte vidéo est Intel HD Graphics family
j'ai aussi tenté de convertir la video dans un autre format que MOV. car j'ai vu pas mal de problémes similaires avec ce format et en Mpeg sa ne saccade plus mais il y a une grande perte de qualité j'en ai deduis que c'est au niveau des paramètre de sortie de conversio, et le seul réglage qui me pose probleme est le Taux (Kb/s) en allant dans les propriétés des vidéos que je veux convertir il y a des taux variant de 48000 à 49000 je ne sais donc pas vraiment quoi mettre ...

Adobe Premiere pro CS6 installation stops on Mac

I'm trying to install Adobe Premiere Pro on my new iMac. Operating system version is OS X 10.8.2 (12C3103).
However, soon after starting installation program, that gives an error message (translated from Finnish): "We encountered the following problems. The installation program was not possible to start. Load Adobe Support Advisor program and try to find the fault."
After running Support Advisor program, that gives the following message: "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
What is wrong???

There are no log files related to Premiere Pro :-( in folder /Library/Logs/Adobe/Installers/
In file PDApp.log there are lines
Sat Mar 30 17:29:03 2013
[INFO] PIM - START installPackage at file /Users/MarkkuRintala/Desktop/Adobe Premiere Pro CS6/packages/UWA/UWA.pimx
Sat Mar 30 17:29:03 2013
[WARN] PIM - RemoveQuarantineInfo from File /Users/MarkkuRintala/Applications/Adobe/OOBE/PDApp/install.sig .
Sat Mar 30 17:29:03 2013
[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.
Sat Mar 30 18:02:44 2013
[INFO] Setup - ================= Exiting Installer with Code: 0 =================
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - FREE PIM Instance ...

Importing Qucktime (Mov) problem in Adobe Premiere Pro CS6

Similar Messages

Maybe you are looking for