Importing video from hard drive causes windows to crash

Whenever I try to add video files to itunes either itunes freezes or windows crashes. I've tried comepletely reinstalling itunes and Quicktime as well as using selective configuration on startup but still keeps happening. Any suggestions?
  Windows XP Pro  

Hmmm. I installed the new driver but still no go. After I install and startup again I get notices that new hardware has been detected (video something, VGA compliant...) and Windows prompts me to install the correct drivers. I tried iTunes before and after accepting this prompt for another driver but always the same.
After starting up again and before accepting the Windows prompt I checked the Device Manager and there was a yellow question mark beside a VGA device (not sure if I remember this correctly) which hadn't appeared in the list before. After accepting the prompt this device disappeared.
And ideas where to turn next?

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