Importing vio-pov cam divx files crashes: "COM surrogate has stopped working"

Windows vista 64, 4gb ram, 2.1 mhz
Premiere elements 9
Importing divx .avi file from VIO pov video camera crashes adobe PE9 with message: COM surrogate has stopped working.
If I uninstall divx then PE9 won't crash, but only audio is present. VIO says correct codec must be obtained from Adobe. Is there a fix for this so that my $100 is not lost?

Unfortunately, DivX and Xvid are not well supported, if at all.Some have had better luck with PrE 9.0.1, but they are few.
To insure that things are as good as they will get, I would follow the steps in this ARTICLE, and also insure that you have the latest version of DivX CODEC installed.
CyberLink's PowerDirector seems to work better with DivX footage, than does any Adobe NLE program.
Good luck,
Hunt

Similar Messages

COM Surrogate has stopped working

I've read the posts about this and nothing is working for me.
I started getting this message a few weeks ago. It comes up whenever I go into the folder I have video files stored in. It pops up, telling me the COM Surrogate has stopped working and allows me to close the box - and when I do, another one comes up telling me the same thing, etc etc. I have upgraded Divx, I don't have Nero, searches don't seem to bring back any results for Urge (all common causes it seems) so I don't know what to do.
This is the first actual problem/annoyance I've had with Vista so far.
Searches on Google have said that the Vista Codec Package is a fix for it, but I don't want to risk downloading this from some random site - especially if it's not going to work.
Thanks in advance for any help.

I have the same problem, related to COM Surrogate. I have been dealing with this really anoying problem for several weeks, and i'm getting tired of it. If this continues, i'm going back to good linux ubuntu, which excels in multimedia content (almost flawless, even when rotating the 3d desktop cube).
I was very disappointed after installing windows vista SP2 today in the morning, because it provided a temporary "solution" to this problem. For those of you who have this problem, the messages will disappear after installing SP2 because the explorer will switch to the ugly icons view instead of thumbnails. While this workaround will be useful for a few days, it is not a solution, but a simple trick.
If you switch back to thumbnail view, the problem appears again, even after updating to SP2.
To microsoft guys: Please provide a patch for Vista! this is really anoying because my laptop, which i use almost exclusively for entertainment, shows this message over and over when I open folders containing video files.
By the way, the solution of Ronnie didn't work at all. It made things worse. My computer has hardware DEP, so i don't see why i should disable DEP to any program. Anyway, I disabled DEP to the COM Surrogate and the message didn't show anymore, but it resulted in explorer crashing a few seconds later on my computer, after that i decided to perform the windows update in the hope that the problem was already solved but nothing.
Please post when the update is ready! I'm getting bored at home :(

Equium A300 - error message: COM surrogate has stopped working

i have an error message saying COM suragate has stopped working.
Any ideas as to what it is and how to fix?

Hi
Its the first time that someone asking for this here in the forum
I searched in forum but I was not successful.
Then I used google and found this page:
http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/
There are different possible solutions.
It seems that software like DivX and Nero could cause this error message.
Check this page for right solution.

Visio 2013 Crashes (...has stopped working..) when opening a file or creating new file

Just installed Visio 2013. When I try to create a new document or open an existing document, Visio crashes (Visio has stopped working......). It happens in safe mode too. Further, I've looked at add ins and there are none that I can "uncheck".
Not sure what else to try.
Any help appreciated!

Here is the event log:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-07-12T16:05:21.000000000Z
EventRecordID
10610
Channel
Application
Computer
Ativ9
Security
EventData
VISIO.EXE
15.0.4420.1017
506742a9
VISLIB.dll
15.0.4420.1017
506741bc
c0000005
000000000010a887
1924
01cf9deb115a039d
C:\Program Files\Microsoft Office\Office15\VISIO.EXE
C:\Program Files\Microsoft Office\Office15\VISLIB.dll
52d5c490-09de-11e4-8280-7c7a912946d5
Log Name: Application
Source: Application Error
Date: 7/12/2014 12:05:21 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ativ9
Description:
Faulting application name: VISIO.EXE, version: 15.0.4420.1017, time stamp: 0x506742a9
Faulting module name: VISLIB.dll, version: 15.0.4420.1017, time stamp: 0x506741bc
Exception code: 0xc0000005
Fault offset: 0x000000000010a887
Faulting process id: 0x1924
Faulting application start time: 0x01cf9deb115a039d
Faulting application path: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\VISLIB.dll
Report Id: 52d5c490-09de-11e4-8280-7c7a912946d5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-12T16:05:21.000000000Z" />
<EventRecordID>10610</EventRecordID>
<Channel>Application</Channel>
<Computer>Ativ9</Computer>
<Security />
</System>
<EventData>
<Data>VISIO.EXE</Data>
<Data>15.0.4420.1017</Data>
<Data>506742a9</Data>
<Data>VISLIB.dll</Data>
<Data>15.0.4420.1017</Data>
<Data>506741bc</Data>
<Data>c0000005</Data>
<Data>000000000010a887</Data>
<Data>1924</Data>
<Data>01cf9deb115a039d</Data>
<Data>C:\Program Files\Microsoft Office\Office15\VISIO.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office15\VISLIB.dll</Data>
<Data>52d5c490-09de-11e4-8280-7c7a912946d5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

PSE12 Crashes with "Program has stopped working"

I am having the the same problem as is stated here http://forums.adobe.com/message/6040575#6040575. I can not try this solution because PSE12 does not stay up long enough for me to look for any IMPORTED TAGS in my catalog.
I tried uninstalling it and reinstalling it but when I opened PSE12 after the reinstall it still knew were my catalog was and opened it and then crashed again. Why does the uninstall leave the catalog in place? I would have thought it would remove it along with every thing else. Now I have to uninstall it again and go through my folders and find anything that has PSE12 in the name and delete it by hand.
This is getting very frustrating as I have not had more then 7 days of a functioning program before it starts to crash on me.
I love PSE and have not had any problems with preveous releases until this one.
Running on Windows 7 Home Premium SP1

UPDATE: I uninstalled and reinstalled PSE12 (twice seeing as the uninstall does not get rid of everything it should) and as I was converting and checking all my catalogs for "Imported Tags" I got the "Program has stopped working" error message again. I give up. I want to get my sons money back for this program as he gave it to me as a Christms Present.
I really wonder if anyone from Adobe ever looks at any thng here on these forums. So far I have not seen any evidence to suggest that they do. So far Adobe support sucks.
Message was edited by: RayGoLXXV

Why does iTunes crash with 'iTunes has stopped working' on startup?

This only happens when the computer is connected to the internet. If I switch wi-fi off first, iTunes can start, and then I can switch it on again, and it works just fine. It is really annoying! I have seen elsewhere that the 'iTunes has stopped working' message can be caused by outdated graphics card drivers. I have the latest version of both iTunes for Win 7, and the latest graphics drivers.
I have also tried 'repairing' iTunes, and deinstalling and reinstalling it.
The message 'accessing iTunes store' typically pops up just before iTunes crashes, about ten seconds after I click the iTunes icon to start it.
The error goes on to say 'A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'
THANKS IN ADVANCE!!!
Jonathan

Hi, kerry229.
Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Cheers,
Jason H.

ITunes crashing saying "iTunes has stopped working while running iTunes Match

My iTunes is crashing while running iTunes Match saying iTunes has stopped working - I think it may be because at the 25000 song limit but I get no message or warning - just crashes. Would like to keep songs in library while deleted from cloud - can you do that?

Hi,
Yes but you need to create a new blank library.
Hold down option key whilst opening iTunes. Chose new library from pop up. This library will be blank. Turn on match and select add this computer. Once process has been completed you will see all the tracks that you have in the cloud.
Make sure that you add iCloud status to song view as this tells you what has been matched, uploaded or purchased. You can then delete matched and uploaded tracks. You will get message that you are deleting tracks from the cloud. Don't worry about purchased tracks as they don't count towards limit.
Close iTunes and reopen the original library - again hold option key and select choose library. With iCloud status column added to song view, you will now see that tracks that you deleted from the cloud will have an iCloud status of "Removed". They are still on your hard drive and will be ignored during the match scan.
Jim

ITunes crashes with "iTunes has stopped working" message

After upgrading iTunes to the latest version, each time I launch it – it crashes.
I then removed the app, ran CCleaner and removed any trace of iTunes / Apple from the registry, downloaded a fresh copy from Apple’s site and re-installed it.
Now, from time to time, I manage to see the “Enter your Apple ID” window once iTunes launches, but then it crashes again.
I’m out of ideas how to solve this – any suggestions?
I’m running Win7, 64bit, with iPhone 4/4S, iPad 2.
Thanks,
O.

Do you have the ACE Mega CoDecS pack installed? I saw that as the problem somewhere, and uninstalled it and that took care of the problem. I had just re-installed before having that problem and had every single codec installed rather than just installing a certain filter that I was needing and it was affecting Quicktime, which in turn was affecting iTunes.

Premiere Pro CS5 Crashing "Adobe Premiere has stopped working"

Premiere CS5 has started on my Windows 7 64 system, after working for only about 10-15 minutes. After doing a reinstall, reading through forums, and updating drivers, nothing's working. It really doesn't seem like anyone else has had this problem. Based on the suggestions of someone with a similar problem in Photoshop CS5, I ran a registry fix up. The problem persists.
My event viewer showed the follwoing error, which I have posted below. This is slowing me down tremendously, so help is appreciated. It might also be worth noting that, thinking this was a Windows error, I contacted their forums. They thought it was an Adobe code error.
SS
Log Name: Application
Source: Application Error
Date: 05/12/2010 1:58:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 5.0.2.0, time stamp: 0x4c731297
Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
Exception code: 0xc0000417
Fault offset: 0x0000000000054fc0
Faulting process id: 0xf18
Faulting application start time: 0x01cb94479d2ad0e5
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba 83fe554\MSVCR90.dll
Report Id: 15ce75e0-003d-11e0-b0a2-485b3914204f
Event Xml:
1000
2
100
0x80000000000000
6595
Application
Owner-PC
Adobe Premiere Pro.exe
5.0.2.0
4c731297
MSVCR90.dll
9.0.30729.4926
4a1750b0
c0000417
0000000000054fc0
f18
01cb94479d2ad0e5
C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba8 3fe554\MSVCR90.dll
15ce75e0-003d-11e0-b0a2-485b3914204f

The way that I would work this would be to do a search on my system for msvcr90.dll. I expect you'll find half a dozen or more. Compare the version numbers of the files that you find in Adobe Media Encoder to the ones you have in Premiere Pro. If all the version numbers match except for one, replace the one that doesn't match. On the other hand... if all the version numbers match, replace the ones in Premiere Pro with the ones in Media Encoder. When you replace files make sure you copy files from one location to another, don't actually remove the files from the source location.That probably goes without saying, but better safe than sorry.
Make sure to post back and let others know whether you have success or failure with this trick.
Mitch

CS4 Design Premium - Photoshop starts, starting new or opening existing psd file results in "Photoshop has stopped working" Problem Event name is APPCRASH. Being Photoshopping for years, never had this happen. Please help!

I am new at this. Came to Adobe looking for tech support. Got gently nudged here. This is a part of a screenshot of my problem

Moving this discussion to the Photoshop General Discussion forum.

When importing from my camera or file in Lightroom 5 my pictures are over-exposed by 1-2 stops, while they are well exposed on the camera-screen. How to get the 'right-exposed pictures on the screen?

When importing from my camera or file in Lightroom 5 my pictures are over-exposed by 1-2 stops, while they are well exposed on the camera-screen. How to get the 'right-exposed pictures on the screen?

There is an option in your Lightroom preferences on the General tab, "Treat JPEG files next to raw files as separate images". If you have that option checked then Lightroom will import and display both your raw and JPEG files. Are you using active D-lighting on your camera? If you are then you need to turn off that feature.

Elements 12 organizer has stopped working on importing of files

I am running a brand new PC w8.1 fresh install, second install of elements and photoshop 12. when I am attempting to import my files in the organizer I am getting a consistant crash "Elements 12 organizer has stopped working". Need assistance to make this go away.
Background:
The crash happens while importing videos or photos (have not even gotten to the part to work with files yet)
I have tried to take smaller imports (less then a couple hundred files) but that doesn't seem to matter.
It is not crashing on a consistent file. Sometimes when I try again, it completes the import.
Brand new Dell PC 7i, 24 gig ram, amd advance graphics card (PC not the issue)
Windows 8.1 pretty much out of the box.
Tried to "rename" the psa file to psaold, (still crashing).
Re installed software, no change
Downloaded the latest updates for everything.
Webroot security
Thanks for any help you can give me, I hate to have to return the product but considering how unstable it is when everything is fresh, I cant imagine living with this.
Ted

for those of you out there, and potential buyers, here is my chat session with customer support.
You are now chatting with Tanvi.
Tanvi: Hello. Welcome to Adobe Technical Support.
Tanvi: Hi Theodore
theodore brown: hello, need help as you see frustrated beyond words, why a software program would not work on a brand new high powered PC with fresh everything..
Tanvi: I understand that you are facing issues while using Photoshop Elements. Is that correct?
theodore brown: correct version 12 with update to 12.1
theodore brown: out of the box, so to speak.
Tanvi: Let me see how best I can help you with this
theodore brown: OK, shoot
Tanvi: Theodore, support for Photoshop elements is not available through chat and phone. You can refer the links below for further help with this :
Tanvi: Adobe Help and Support : http://www.adobe.com/support/
Tanvi: Adobe User Forums : http://forums.adobe.com/index.jspa?promoid=DJGWK
theodore brown: are you kidding me? is this a robot or a real person. I posted and issue two days ago and nothing. I have been through the forum, and there is a TON of people with the same problem, and a whole bunch of guessing on what to do, I dont have time to play games here, I need someone to explain a solution, this should be easy, its on a brand new system and a brand new install
Tanvi: I understand however, according to Adobe's policy support for Photoshop Elements is available only till 90 days since the release date.
Tanvi: You can post your query on forums. Our experts and users will respond with possible resolutions
theodore brown: what does that mean???
theodore brown: they only support thier product for 90 days, not when a customer buys?
Tanvi: Support for Photoshop Elements is available only till 90 days since the release date.
Tanvi: Since Photoshop Elements 12 was released in September, 2013 , support is available only through help files and user forums.
Tanvi: This is applicable for Photoshop Elements and Premiere Elements only.
Tanvi: Support is available for the Creative cloud applications
Tanvi: Is there anything else I can help you with?
theodore brown: and this is not there are a TON of people in the community with the "stop working problem" and no real answers, just guessing.
theodore brown: yea, help solve the problem or how do I get my money back.
Tanvi: I apologize, as I mentioned earlier, support for Photoshop elements is not available through chat and phone anymore.
Tanvi: You can return the software within 30 days since the purchase date.
Tanvi: May I know when was the software purchased and from where?
theodore brown: amazon
Tanvi: May I know when was the software purchased ?
theodore brown: I am looking up on amazon
theodore brown: I have been trying to make this software work, in my personal time when I can for TWO WEEKS.
Tanvi: Okay
theodore brown: Multiple install, I am dumb enough to uninstall again, after spending 8 hours trying to load my catalog for the 3rd time, with about 20 crashes.
Tanvi: Were you able to check the purchase date?
theodore brown: working on it.
theodore brown: july 27th
theodore brown: received a few days after that.
Tanvi: Okay
theodore brown: Okay?
theodore brown: whats that mean.
Tanvi: Theodore, the time frame to return the software is 30 days however, let me transfer the chat to our customer service department. They will check whether an exception can be made for you since it is just 2 days past the time frame.
Tanvi: Shall I transfers the chat?
theodore brown: It shipped on July 30th.
theodore brown: does that count?
Tanvi: We check the purchase date. Shall I transfer the chat to our customer service department?
theodore brown: sure
Tanvi: Please stay online while I transfer the chat
theodore brown: OK, no hurry, Plenty of time to update my post on the support I received. and write a review on amazon.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Pushpa. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Pushpa: Hello! Welcome to Adobe Customer Service.
Pushpa: Hi Theodore.
theodore brown: Hello, I am here. I am frustrated with your product beyond words. how the product does not work on a brand new pc and and a brand new install with all new and updates is beyond me. I have wasted many many hours trying to get the product to work. and I can get NO SUPPORT this is crazy.
Pushpa: I understand that you are unable to use Photoshop Elements. Is that correct?
Pushpa: I will be glad to help you with this issue.
Pushpa: Please allow me 2 to 3 minutes while I pull up your account details and see what best I can do.
theodore brown: correct.
theodore brown: https://forums.adobe.com/message/6676345
Pushpa: Thank you for staying online.
Pushpa: May I know the exact error message you are getting?
theodore brown: Organizer has stopped work......
theodore brown: working.....
Pushpa: I checked and see that you are placed an order for Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 with the order number AD005596081 on Aug. 04, 2012.
Pushpa: Theodore, you mean it is working?
theodore brown: yea, I did, and then bought 12, because 10 didn't work so well on my old PC, so bought a new pc and 12 via amazon.
Pushpa: Great!
Pushpa: Is there anything else I can help you with?
theodore brown: not great! its been beyond frustrating.
theodore brown: yea, I want the product to WORK. or I want my money and time back.
theodore brown: you didnt got to the post I sent. I got a brand new PC and and a brand new install everything is up to date and crash after crash. its just not right not to support the product.
theodore brown: writing my amazon review as we write.
Pushpa: Theodore, I checked and see that you are purchased the software from Adobe. May I know about which software you are talking about?
Pushpa: Sorry for the typo.
theodore brown: I bought via Amazon photoshop elements 12. I have been trying since I received the product to get it to work on a brand new PC with brand new everything, no conflicts, and it crashes all the time.
theodore brown: May I ask, what would you do?
Pushpa: Please will you confirm how many days back you purchased the software?
theodore brown: It was delivered on July 30th.
Pushpa: You can return the software within 30 days since the purchase date.
theodore brown: the order date is july 27th.
theodore brown: that is why I believe I was forwarded to you.
Pushpa: We can initiate the refund within 30 days of purchase.
theodore brown: It is now August 28th (I added this for my review I will post)
theodore brown: I think it will be important for future customers to see all this.
theodore brown: sorry, potential customers.
Pushpa: If is Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
theodore brown: So that's it, thank you for your donation? sorry no help for me?
theodore brown: like I asked. What would you do?
Pushpa: Am sorry to inform you that please try and understand, Adobe purchase we can assist you with the process as you purchased the software from reseller you have to contact the point of purchase.
Pushpa: Is there anything else I can help you with?
theodore brown: Nope, guess not, I will make sure I post this. have a good day

ITunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working

iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I am trying to download through Itunes the news iOS 4.3.3 software to my Ipod touch 4th G. it starts downloading just fine, but when it gets about 200mg into the 600 mg file, it comes back with stopped (err= -3259) has anyone seen this???

I am trying to download through Itunes the news iOS 4.3.3 software to my Ipod touch 4th G. it starts downloading just fine, but when it gets about 200mg into the 600 mg file, it comes back with stopped (err= -3259) has anyone seen this??? I have tried downloading this at different times of the day, and have also tried it on different internet service providers ... still recieve same error msg...

Try this article (disable firewall)
http://support.apple.com/kb/TS2799

I have uninstalled and reinstalled the most current edition of Adobe Reader, including the patch. When I open a PDF file, the screen is first grey, then viewable, but the message "Adobe Reader has stopped working" comes up. How do I remedy this?

I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?

RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened.

Importing vio-pov cam divx files crashes: "COM surrogate has stopped working"

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