Importing Word doc gives an error RoboHelp 10 trial

Using the Trial version to evaulate the RoboHelp. I get an error message "import session failed (0x80004005). If this error continues please contact Techincal Support.
Any assistance would be greatly appreciated.
thanks
Shammi

Welcome to the forum.
I have deleted your email address. It is recommended you do not post your address on any forum, not just this one, unless you do have body parts that need enlarging or you want to hear from a long lost relative who has entrusted his millions to a bank official.
Create a new Word document with just one or two headings and some content. Then open one of the sample projects and import it into that.
Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Issues with importing word docs into robohelp 10

I currently have an issue when I try to import a 'saved as: 97-2003' or 'MS Word' doc or docx into Robohelp 10, I receive the following error:
Any assistance with this would be appreciated.
In the meantime I've been converting everything from a doc/docx format to a pdf and then importing.
However, it would be nice to know why I can't perform the task as I have shared
PS...
With regards to the error statement: "Please install Microsoft Word 2000 or newer"? I have Microsoft Office 2013 installed (and not the student or home version). "I'm not the sharpest tool in the shed", so to speak but I would think that Word 2013 would pacify the requirement of MS Word 2000 or newer...?
Thanks.
Message was edited by: Words2Technology

The message is wrong in terms of the version specified. It is correct though that you do not have a supported version as Word 2013 is not supported.
Subject to licencing, you can have both 2010 and 2013 installed, then run 2010 before doing anything where Rh needs to talk to Word.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Stylesheets and applying to imported Word docs. (RHx5)

I've been reading a comments about style sheets, importing Word docs and formatting issues (in regards to importing Word docs and pre-determined styles/bullets/numbering). I also saw that someone was trying to create a css outside of RH and was having issues. This leads me to a couple of questions.
1. When importing Word docs, does RH create a separate css for each doc, or is there an option to not have this occur when performing the import process?
2. If I am understanding css', you should only have one per project, if you want all of html pages to appear identical, correct?
3. What do you do if you've made the mistake of having several different css' out there, making everything appear funky? Can you create a new project and import the documents without the css and apply a new css (created in the new project) to all of the html files? Will this assist in correcting a lot of the spacing, bullet and numbering problems?
4. Can I view the default css and edit it?
I think I have a big problem on my hands. I was trying to make things easier for SMEs who were designated to write procedures in Word by creating the pre-defined formats. After reading PG's pages, I sunk into my chair. I was having the problems he mentioned. I tried to edit some of the pages in the html editor and appear to have made them worse. I was trying to simplify the code a little (with what knowledge I currently have with html, which is minimal). I am fortunate that I only have about 200 documents that could be impacted. Any comments/suggestions are greatly appreciated.
Rob

1] When importing Word docs, does RH create a separate css for each doc, or is there an option to not have this occur when performing the import process?
That's the way it is, no option.
2. If I am understanding css', you should only have one per project, if you want all of html pages to appear identical, correct?
With the "if you want them identical" proviso, you would only have one CSS but you don't have to have them all identical. That is your call.
3. What do you do if you've made the mistake of having several different css' out there, making everything appear funky? Can you create a new project and import the documents without the css and apply a new css (created in the new project) to all of the html files? Will this assist in correcting a lot of the spacing, bullet and numbering problems?
It's not a mistake but if you want to get out of that situation, you need to do some cleaning up. The first step will be to create a CSS that contains all your existing style names, note I say names. Each of your CSS files will have a variety of styles but let's make it easy for this explanation. One has H1, H2, P and P.Note (a class) while another has One has H1, H2, P and P.Warning (a class). Now let's say you have just two topics, one has CSS_1 and one has CSS_2. The H1, H2 and P styles may be the same or different but assuming they are different, you now want them to be the same so what you want is a CSS with H1, H2, P, P.Note and P.Warning. You could then apply that to both topics and all the content would be displayed as defined in CSS_3. Obviously the real task is bigger but the principals are the same.
The way I would tackle it is to create a new CSS and copy in the styles from the biggest of your existing CSS files. Then I would look at the others and copy in any styles that are not already in. That gives you all the style names, albeit with the wrong appearance. Then you start working through the styles to get them right. It is not as bad as it sounds. I recommend using Top Style from http://www.bradsoft.com. There's a free version that only opens one CSS at a time but you can see what you are doing with it. The others can be open in Notepad.
4. Can I view the default css and edit it?
Yes.
I think I have a big problem on my hands. I was trying to make things easier for SMEs who were designated to write procedures in Word by creating the pre-defined formats. After reading PG's pages, I sunk into my chair. I was having the problems he mentioned. I tried to edit some of the pages in the html editor and appear to have made them worse. I was trying to simplify the code a little (with what knowledge I currently have with html, which is minimal). I am fortunate that I only have about 200 documents that could be impacted. Any comments/suggestions are greatly appreciated.
Next time you need input from the SMEs, output to one Word template from RH so that they all have the same appearance. Their job is provide content so the styles are irrelevant to them.
Yes you've got some work but it isn't too massive. Hope this helps.
See www.grainge.org for RoboHelp and Authoring tips

Importing Word Docs after recent upgrade

I have RoboHelp Version 8.0.2.208 and importing Word docs (Word 2003 Pro) had worked perfectly. Recently, I leapt forward a couple versions to Word 2010 Pro and now when I try to import Word docs, I get the "Import Word Document Wizard cannot locate a supported version of Microsoft Word" error message. I get this message whether I try to import .doc or .docx documents. I also cannot generate a PDF: get a "Cannot find Microsoft Word installed on your system" message.
Any ideas on how to fix?

Hello again
Sorry. There actually is another option, but given the fact you are using an upgraded Word I figured it wasn't worth mentioning. The other option is to reinstall Word 2003 and use it alongside Word 2010. I'm not sure, but Peter Grainge may have info on his site on how to do this.
Click here to visit Peter's site
Cheers... Rick
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Importing Word doc into Previously Existing Project Corrupts Related Topics

Hi,
I had a few extra topics that I documented in a Word document
and imported that document into an existing HTML Help project in
RoboHelp. After doing this, it used the CSS file called by the new
folder it added for those new topics (based on the name of the
imported word doc) and when I look at topics in WYSIWIG, the text
on them is Design_Time Con. (I used the text only style of related
topics). When I select the related topic button in WYSIWIG and view
the popup, the menu choice for properties is deactivated so I can't
even edit the topics in them. And, when I try to add a new related
topic, it looks the same "corrupted" way.
What am I going to do? Is there are project setting that is
pointing to the wrong directory? What can I do to save my related
topics. I have over 400 topics all with related topics buttons and
each has an average of 6-8 related topics listed.

P.S. I also tried creating a new project and importing the
htm files into it but it is doing the same thing.
Here is the code for the Related Topics in one of the topics
as a sample:
<OBJECT
CLASSID="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"
ID="RelatedTopics" TYPE="application/x-oleobject" >
<PARAM NAME="Command" VALUE="Related Topics,MENU">
<PARAM NAME="Font" VALUE="Arial,8,0,,">
<PARAM NAME="Item1" VALUE="About the Main Work Pick
Window;About_the_Main_Work_Pick_Window.htm">
<PARAM NAME="Item2" VALUE="About the Picking Employees
Grid;About_the_Picking_Employees_Grid.htm">
<PARAM NAME="Item3" VALUE="Adding a Part-Time Employee
Pick;Adding_a_Part_Time_Employee_Pick.htm">
<PARAM NAME="Item4" VALUE="Adding a Work
Pick;Adding_a_Work_Pick.htm">
<PARAM NAME="Item5" VALUE="Changing the Employee Pick
Order;Changing_the_Employee_Pick_Order.htm">
<PARAM NAME="Item6" VALUE="Choosing the List of Picking
Employees;Choosing_the_List_of_Picking_Employees.htm">
<PARAM NAME="Item7" VALUE="Defining the Main Pick
Information;Defining_the_Main_Pick_Information.htm">
<PARAM NAME="Item8" VALUE="Pick Status
Codes;Pick_Status_Codes.htm">
<PARAM NAME="Item9" VALUE="Picking Extra
Work;Picking_Extra_Work.htm">
<PARAM NAME="Item10" VALUE="Picking Special
Days;Picking_Special_Days.htm">
<PARAM NAME="Item11" VALUE="Reviewing Master List
Positions;Reviewing_Master_List_Positions.htm">
<PARAM NAME="Item12" VALUE="Saving the
Pick;Saving_the_Pick.htm">
<PARAM NAME="Item13" VALUE="Selecting an Employee and
Beginning the
Pick;Selecting_an_Employee_and_Beginning_the_Pick.htm">
<PARAM NAME="Item14" VALUE="Selecting Imported
Rosters;Selecting_Imported_Rosters.htm">
<PARAM NAME="Text" VALUE="Text: Related Topics">
</OBJECT>

Need to re-tag some Para styles of imported Word docs

I'm hoping someone can help. I have a fairly modest-sized help system that is created from imported Word Docs (Office Word 2003). These documents use conventional paragraph styles (Heading 1, Heading 2, etc.).
In my RoboHelp X5 project, I've created a custom CSS file that I apply to the imported Word docs. After importing any of the docs, some of my paragraph styles become misaligned: for example, my Heading 3 paragraphs are flush with the left margin, rather than indented as they should. When I click inside the mis-aligned paragraph, I see that the paragraph is indeed tagged as Heading 3. At fist I thought it might have been my CSS file style definitions, but they appear to be fine. In fact, all I have to do to correct the paragraph alignment is to reassert the tag (ie From the RB Project window, click the para (the fomating combo box reads Heading 3), reselect (reapply) the style (Heading 3), and then select "Reapply formatting of the style to the selection" from the Update/Reapply Style dialog. RH then correctly applies the alignment defined for the style in my CSS. Note, this appears only to be an alignment issue; the fonts and other attributes always seem to work on import. Unfortunately, I have to do this hundreds of times because I seem to have several styles that need retagging after import.
Any ideas? I downloaded a trial copy of RB 8, hoping this was peculiar to X5, but RB8 behaved the same way. If it's any help, I've pasted the HTML coding for a Heading 3 paragraph, 1) just after import 2) the para after Heading 3 style was reasserted. For some reason RH is "margin left" and "text-indent" attributes.
1) Immediately after import
<h3 style=
"margin-left: 40.3pt; text-indent: -40.3pt;">2.2.1<span style="font: 7.0pt 'Times New Roman';">
</span>Using the Stylus</h3>
2) After retagging as heading Heading 3
<h3>
2.2.1<span style="font: 7.0pt 'Times New Roman';"> </span>Using the Stylus</h3>
Thanks.....rob

Judging from the excess spacing between the "2.2.1" and the H3 title, I suspect that your Word file has a tab set in there. I believe replacing the tab with one or two spaces should import the file without the indent.
As to the font (span) tagging, are you sure that your Heading 3 style in Word is the original, default Heading 3, and not some re-styled Heading 3 based on Normal or something else, or a "Heading 3 + Font: 7 pt, Times New Roman", which would indicate inline modification of the style rather than a global replacement of settings for the style? I've never seen RH add span tagging unless it encounters non-standard styles in the base document.
Select a test .doc file. Before importing it to RH, try these:
Use Format Painter in Word to manually re-style any non-standard paragraphs.
Do not attach a .css to the Word file, only to the resulting RH topic.
Do you see a difference?
Good luck,
Leon

Importing word docs into i-tunes?

how can i import word docs into i-tunes? I try to drag the file to the icon in i-tunes, but it wont take.
Thanks

go to my computer look for the icon with your ipod name
double click that and if u see the folder notes then drag your doc into that
it will work

Pages 09 Version 4.0.3 has stopped importing Word Docs

Until a week or so ago Pages would import Word Docs (.doc) without a problem, it now fails giving a message "the document was created with an unsupported version of Word". As this message appears agains all .doc, created from 2001 (whatever that version was) through 2009 created in Word 7, there appears to be a real problem.
Would best course of action be to trash the application and reinstall?

So, there is really something odd in the shared part of the system.
It may be that something is missing or weird in the set of shared Frameworks items :
If it's that, the only available soluce is to re-install iWork and update it with the late updater.
It may also be a problem with files belonging to the System itself.
Run a tool like the free Onyx available from :
www.titanium.free.fr/index_us.html
and ask it to
repair permissions
clean caches.
It may solve the problem but I can't guarantee. There are so many components in the operating system that it's difficult to guess which is the wrongdoer.
Yvan KOENIG (VALLAURIS, France) samedi 3 avril 2010 18:36:29

Notes App That Can Import Word Docs and Record Audio

I have Pages now which you can import Word docs to.
I have another app that can record audio and take notes, but you can't import documents.
Is there an app that does both? Import Word docs that I can edit and then also record audio at the same time?
Thanks!!

Yes you can use Pages for Word documents and transfer the files as Word documents to iTunes and then to your desktop via file sharing. I use it. Frankly I haven't paid attention to any of the spell check features at all so I can't say for sure that it will work the way that you want it to work.
From everything that I have read about Pages v Documents to Go, I was under the impression that Docs to Go was the much better choice for all around compatibility with Word files. Actually, Pages has some issues going from Pages on the iPad to Pages on the Mac in terms of compatibility and formatting.

Importing Word docs from RH for Word X5 - out of memory error

I've tried a few times to import 537 Word docs (2,974) from a
RH for Word project (RH X5 for Word, CHM output) into a new RH HTML
5 project. Each time, RH HTML "hangs" and I've seen "out of memory"
at least once at the very end. The original RH for Word project has
conditional build tags defined, but only one tag has been assigned
to one topic, so far. We've never been able to build an index in
this RH for Word project (it's mostly blank), but we've built a
search and contents without problems.
Is an error related to Word? Is it a bug that was fixed for
version 6? Is it somehow related to this fix:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401651&sliceId=1?
If it's a known bug that was fixed with a later version, then
it would further help me build a case for converting to RH 7, with
the end result of converting the whole thing eventually to RH HTML.
Thanks,
Jim

I don't do much import but if you are trying to import 537
documents in one go, nothing would surprise me. Have you tried one
at a time or a small batch at a time?
The bug you point to arose in 6 and was fixed so it is not
relevant.
My guess is it is down to memory and that most PCs would
baulk at 537 documents in one go.

Unable to copy material or import Word Doc into RoboHelp 9 (Suite 3)?

I had this problem for awhile until I discovered that I was trying to import material from older word documents. Just opening the word doc in Office 10, saving it as a docx file before trying to copy and paste cleared this up. Pictures and text come across easily in RoboHelp 9 and Photoshop now.
PDF files are hit and miss. I think it may be due to the same type of problem... earlier version creation on the part of the PDF. sometimes they import great, just like they look in PDF format, sometimes they don't are are a big mess. I have had to copy and paste sections, recreating the look of the original pdf in a RoboHelp page.
Backwards compatability seems to be an issue that keeps cropping up in this suite... or am I doing something wrong, missed a simple control somewhere?

I think you mean Office 2010. Office 10 is Office 2002,
I'm not quite clear whether you mean import in the sense of File > Import or copy and paste as you refer to both. File > Import from older versions has not given me any problems. Cut and paste is not something I do much of but again it hasn't given me problems.
Cut and paste doesn't require any instructions. Importing is covered on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Importing Word docs from a RH for Word project

I have a HUGE RH for Word project that I'm trying to convert
to RHTML (RH Office X5). We generate CHM with this project, and
we've got map ids for all topics. I've been to Peter Grainge's site
to get some ideas, but I don't think they're going to work. There
are so many Word files and topics (537 and 2,974, respectively)
that the more I think about it, the more I think that a conversion
to RH HTML might not be worth it.
When I tried to import all of the Word documents and also
convert the TOC (converting the Index isn't an option since it
never worked with our large number of Word docs) and use the
HTMLHelp.css (using the Import wizard), RH HTML crashed twice after
40 minutes.
So, I created a new RH HTML project and tried to import just
one Word doc from the RH for Word project, and selected the same
wizard options. As I expected, the Word doc imported, but even
though I told RH to split the topics on Heading 2, it also copied
in the characters (#S+@) that preceded every topic heading and
incorporated them into the Topic Title. AND, RH HTML did not
"convert" the TOC - it was blank.
In another post I saw a reference to this patch -
http://www.adobe.com/support/security/bulletins/apsb07-10.html.
I'm not sure it's related, although when I examined my second
failed import attempt, the imported topics were visible in the
project folder only by using Windows Explorer - RoboHelp HTML did
not display them from within RoboHelp.
Does anyone know if this is the patch that will fix this
issue as well?
By the way, based on the number of questions I've seen posted
about RH for Word 7 with zero replies, I'm thinking I'm going to
run into issues as well, even if we leave it in RH for Word when we
upgrade to version 7. It seems that its size is an issue for RH
HTML.
Thanks,
Jim
Thanks,
Jim

Hi Jim,
just as an encouragement: we sucessfully converted a HUGE RH
for Word project (4,300 topics) to RH HTML a while ago, including
TOC, index and everything. I must admit though that we had all
those topics in only 25 word documents. Maybe you can reduce the
number of documents by moving the topics? There will always be
problems you run into and afterward, we had to go through every
single topic and check the formatting, but I guess you'd always
have to do this. But I think it's worth it, working in HTML is so
much more convenient.
Good luck!
Kathrin

Generating JavaHelp layout off Imported Word doc.

Hi,
I am importing two Word docs (.docx) and generating JavaHelp layout using RoboHelp 9. It is generating only one .htm file i.e. just one topic for each Word doc. Is this good for context sensitive help (i.e. Help menu on different GUI will open the relevant section) ? In older RoboHelp, I saw many topics (i.e. .htm files) were created based on the Header levels (e.g. Header 1,2,3) I selected in Import wizard. RoboHelp 9 did not let me set the Header levels for splitting the Word doc, so I am wondering what I have missed.
Thanks for any hint.
- Arefin

You select pagination for every style you want. So if you want new topics for Headings 1, 2 and 3, you tick Pagination for each of those styles.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH7 Importing Word Doc has problems

I'm working on upgrading our company's robohelp version from
5 to 7 and have the free 30 day trial of RH7 to test. One thing
I've noticed happening in RH7 is that certain text areas get
changed from Arial Unicode MS plain to Arial Unicode MS Bold +
Indigo, and I have no idea why. The text itself doesn't change, but
certain areas appear to be randomly changed to Bold + Indigo and
I'm stumped.

I'm using RoboHelp HTML to import a word document saved in
Word 2003 (external *.doc file). From RoboHelp HTML, I do the
following:
1. Click File -> Import... -> Word Document.
2. Select desired file, click "Open"
3. At the Import Word Document Wizard screen, I have the
following items checked:
Preserve Heading Styles
Auto-create styles from inline formatting
Convert references into hyperlinks.
Convert Table of Contents
Convert Index (Add new keywords to Index file (HHK) radio
button is selected)
4. Click "Next" to begin importing the word doc.
5. At the "Split on Style" window, I check Headings 1-3 and
click "Finish"
Some of the resulting HTML files appear to have had certain
areas of text set to Bold and Indigo randomly. I can't figure out
why this is happening, so if you have any insight on this, it would
be greatly appreciated. Thanks!

More than heading 3 in Split on Style when importing Word doc?

Hi
I hope that you can help me. My Word document (Windows XP)
has Heading 4 style.
When I import the word document into RoboHelp 7 HTML, the
Split on Style box only has Heading 1, 2, and 3. Why doesn't
Heading 4 show up? Can RoboHelp 7 split topics on Heading 4 or more
styles on import? If so, how?
Thank you for your help.

Hi, all,
I am so confused! I was wondering, dyhw, if you
figured out this situation?
I also have a Word 2003 document that has a fairly clean
template and 4 heading levels: Heading 1, Heading 2, Heading 3, and
Heading 4. The Word TOC generates just fine.
When I import into RH 7, I tried with "preserve heading
levels" both off and on; "convert TOC" both off and on--no luck.
What is happening is that although Heading 4 topics are created in
the TOC, there is no separate HTM file--the topics are appended to
the Heading 3 (book).
On import, the "Split on Style" dialog lists in the "Create
new topics based on" checkboxes only H1, H2, and H3--as well as
TOC1, TOC3, TOC4, and BodyText (???). Where is Heading 4? And what
does "Rename style (F2)" do? I tried to use that to rename TOC4 to
Heading 4, but that didn't seem to change anything.
I am *very* confused as to how to import my Word doc and
actually see generated Help--and I haven't been able to apply my
skin, either--but I guess that is another topic in the forum...
Any help, guidance, etc. will be gratefully accepted! I have
looked at the topic referenced in this thread and couldn't see
anything listed that I haven't already tried.
Thanks in advance,
Kathy

Importing Word doc gives an error RoboHelp 10 trial

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