Importing Word - not finding all the styles

I was asked to investigate the RoboHelp software for a client
to convert one of their documents onto the web. RoboHelp is a great
tool and seems to do everything to match my requirements. I just
have one problem that I cannot seem to shake. Every time I import
the Word document and recieve the prompt to select a style as a
deliminator for the pages, it does not display the Header2 style.
This is vital to break the pages into sections. The Header1 style
is available, the Header3 style is available, many other styles are
available; is there a condition which must be met for RoboHelp to
use a style?
We'd like to purchase the product but I need to present a
proof of concept before we do so. Any help would be
appreciated.

Hi,
In Word 2007 when I open a new document, the styles available
under "All styles" include Heading 1, Heading 2, etc. I used
Heading 2 in a Word document and RH picked up on it.
Also included in the default template are Header and Footer,
which have specialized uses.
Where did Header1, Header2 and Header3 come from? Is Header2
used anywhere in the body of the document? RH should pick up on any
styles used in the document, but doesn't look in the header or
footer, so far as I know.
Harvey

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Importing Word - not finding all the styles

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