Imposible to access BB appworld on with io 7, it request data connection but we have it

Dear all,
I've a BB torch with 9810 and is impossible to access to the Blackberry Id. it always notifiy next message:
Not possible to connect to Blackberry id. Login now or try later. Blackberry ID needs data services, you can enable it on network mobile configuration / No se puede conectar a Blackberry ID. Inicie sesión ahora o inténtenlo de nuevo mas tarde. Blackberry ID requiere servicios de datos, que se pueden activa en la configuración de red móvil.
I suppose the problem is related to BB id, because I can't open it, then I'm not able to install any software.
More details:
- Date/Time, is adjusted to Spain GMT+1
- I don't have any problem to access Blackberry ID from the computer, the account is working, and confirmed.
- It is using BES, and I've wipped the BB with the same bad result.
- I've reinstalled the Appworld, with the same bad result.
Please somebody could help me?
Thanks in advance.

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Imposible to access BB appworld on with io 7, it request data connection but we have it

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