Imposible to read from the jukebox

Got problems from some time now. i easily can transfer data to my zen 20Go, but the copy from my zen to the puter is impossible now. It says "Impossible to read from the jukebox". I just dunno what to do, its nothing related to low battery, drivers and firmware not up to date... I did it all, nothing happens.
Got many datas blocked on that zen!!
Any ideas? Very urgent, thank you.
Sorry, i primarly post that to the wrong section.

It's a zen touch 20Gb
Well, i did all the plugin/firmware/software updates i could find. My problem remains. In fact, the transfer begins, and it stops something like 20 seconds later with that "unable to read from the jukebox" message (thats why i thought it was due to low battery, but no), and all sto
ps.
Sometimes everything works. But when that message comes up, it wont work anymore till i try sometime later...

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