Imposible to start Face Time

Since some time ago I've tried to contact my relatives through Face Time and has been impossible   Always asked for my Apple ID but after tapped in answer is always the same: check your connection and try later. Don't know what else to do.. Any help??
Thanks,
Sergio

Is both your and your relative's iPad up to date? As of April 16 any device that uses facetime must be updated to a certain level for it to work.

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    Message was edited by: EZ Jim
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