Impossible d'activer Premiere Element 12

J'ai tout essayé !!!
J'ai acheté la version boite de Premiere Element 12 pour Windows (v7) : impossible de l'activer !
J'ai installé la dernière version de Adobe application manager : rien à faire.
J'ai désinstallé réinstallé le logiciel : rien à faire
J'ai coupé le pare feu et l'antivirus : rien à faire
dans 4 jours, mon produit qui ne se lance plus expirera !
C'est une honte ! la 1ère fois que ça m'arrive avec un logiciel.
Je n'achèterai plus jamais de produits Adobe !
En attendant, donnez moi une solution à ce qui ressemble à une véritable escroquerie !
Adobe n'a pas le droit de m'empêcher d'utiliser un logiciel que j'ai acquis en bonne et due forme. Normalement, ça s'appelle du vol.

Fred32
As you know, this is not Adobe. Just user to user.
Please let us know if John's new Chat link works for you.
And, if possible, please let us know if any of the information in the following blog post targeted your particular situation
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
I am not sure if you will ever run into the following, hope not..
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Here the answer was to update the Adobe Application Manager. From what you wrote, you did that already. But, nonetheless,
please compare what is in the blog post to what you did.
We are looking forward to your progress.
Thank you.
ATR.

Similar Messages

Software activation Premiere elements: error 1: internet connection not recognized - error 2: failure: "Der eingegebene Antwortcode ist ungültig. Geben Sie ihn erneut ein." This I did for several times. I generated a new "Antwortcode", but the system gave

computer: Lenovo ideapad Z710
OS: Windows 8.1
program: Premiere Elements 12.1

Dear Mylenium,
my problem is:
Adobe programs do not recognize an established and working internect connection.
So I used the same computer to get with the given request code ("Anforderungscode") an answer code ("Antwortcode"). But Premiere Elements does not recognize this answer code and tells me, that this answer code is invalid ("ungültig"). So what should I do ?
Everytime I try to repeat this, I get the same request code and the same answer code. Should I wait until the 72h time limit is over to get than a new answer code ?
Anyway, why does Premiere Elements (like Photoshop Elements, too) does not recognize the established internet connection, but is able to recognize that there is for instance an update available ?
Thanks for help.
HTJ3BA

Problème activation Premiere elements 12

Bonjour,
J'ai deux ordinateurs sous win7 64bits.
Equipés tous deux de ligthroom et photoshop CS6.
Je viens d'installer Premiere et photoshop elements 12.
Le module d'activation ne fonctionne pas et le compte à rebours des jours a commencé...
J'ai vu sur un forum qu'il faudrait intervenir sur le fichier hosts et supprimer des lignes contenant "adobe". c'est très risqué... pouvez-vous m'aider??
[email protected]

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Impossible to install Premiere Element 10 from CD on iMac

I begin the installation like it's promoted, with using like first CD the number 3 of the box.
But after installingelements 10 organizer, there's a error message and the CD is ejected ...
I really don't understand why, while the installation on my former PC has been perfect.
I think that the easiest solution should be able to download the vesrion from the adobe internet site ... is it possible ?
Thanks for your help.

Sure. Try this:
Direct Download Links for Adobe Software
Mylenium

PROBLEME D'INSTAL ADOBE PHOTOSHOP ET PREMIERE ELEMENTS 12

L'installation de photoshop element 12 sur mon PC portable TOSHIBA X870-156 n'est pas arrivée à son terme et a plantée.
Depuis je n'arrive plus à lancer l'installation malgré que le logiciel n'apparaisse plus dans la liste des logiciels installés. Le programme d'installation cherche quand meme a desinstaller Photoshop elements et me retourne le message 'specified path is empty'.
PoUr couronner le tout, impossible d'installer premiere elements 12.
Je dois préciser que j'ai tenter de copier le contenu du dvd sur le disque dur du micro. Meme problème.
En dernier recourt j'ai téléchargé les versions d'Eval sur le site d'Adobe. l'install ne demarre pas!!!!
Merci de m'aider pour résoudre ce problème
DUR DUR POUR UN LOGICIEL A 150 EUR !!!!!!!

Bonjour
Il faut désinstaller le logiciel avec Revo uninstaller il marche très bien redémarrer le pc et refaire une instalation normale sa marche
J'ai eu le même problème
Bonne courage

Adobe Premiere Elements 10: MPEG Activation on multiple computers

Hi,
We need to install this software to multiple computer labs in a school.
Problem: When one tries to export (share) his project and save it with MPEG-format (PC:MPEG),
The software gives a popup about visiting the Adobe site and activating the component. This cannot
be done without administrative rights (UAC pop up on a Windows 7 x64 system). The people using
the computer lab will not have administrative rights.
How can we activate the MPEG component beforehand on all the labs computers without user interaction?
Do we need to insert registry values? Does the process download something from the internet? Install?
Thank you in advance.

Here is the response I received from the experts at Adobe.
Siddharth: May I know the exact error message you are getting/
robert: it is a UAC prompt from Windows (7, 64).
robert: "register service"
robert: standard user can not activate it. It must be done with Admin account. Since I will use these computers in a lab environment, I do not want to give them admin accounts.
Siddharth: Robert, I am sorry to inform you that the UAC error is related to the system security.
robert: yes, of course.
robert: which is prompted by activating the MPEG component from your software.
robert: is it not possible to run this software as a standard user? Must the users have an admin account?
robert: to activate the MPEG component?
Siddharth: You can use the software but you will not be able to use certain functions in the software.
Siddharth: it is advisable to use the software in the Admin accounts.
robert: Is there a way for me to install this software such that this comonent is activated and does not prompt the user?
Siddharth: I am sorry, but that is not possible.
robert: I'm sure this software is often used in a lab that would not grant the users an admin account.
robert: is it correct that the MPEG activation happens everytime. Shouldn't it be a one-time operation?
Siddharth: Robert, there are known permissions with the standard user accounts.
robert: what does that mean?
Siddharth: This is not just related to Premiere Elements.
robert: so how do standard users use this program? Are you saying it is impossible for standard users to export as MPEG? I can't believe this is true.
Siddharth: Adobe does not recommend standard user accounts.
robert: There must be a way to activate the MPEG component for the standard users accounts so they are not prompted again and again for this. It doesn't make any sense.
Siddharth: I would suggest you use the software in Admin account.
robert: this is very dissapointing. and I know there must be a way to accomplish this.
Siddharth: I am sorry but I will not be able to help you with this.
so... not much help here.

Je ne peux ni activer ni me connecter pour mon produit premiere element 12

Impossible de me connecter ni d'activer mon produit Premiere Element 12. Il m'indique de me connecter à Internet ce que je suis déjà.
ue dois-je faire ?
Y-a-t-il possibilité qu'Adobe valide mon logiciel en ligne directement ?
Merci

fred32
What computer operating system are you running Premiere Elements 12?
Please review what worked for me with the problem of Premiere Elements 12 Sign In and an Internet not connected or computer clock issue message.
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
The other blog post may also be of help
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
If problems persist, the following link should get you to an active Adobe Chat
Contact Customer Care
I have set the link for Adobe ID, Signing In, and Account Help.
If the link does not hold its set, you will need to navigate from Premiere Elements to the above topic and the active Adobe Chat link. But with a bit
of luck it will open to a page with the Chat Panel as the Recommended choice.
Please let us know the outcome.
Thank you.
ATR

Qui peut m'aider à activer mon premiere elements acheté en ligne ?

J'ai Première elements, il est téléchargé, mais quand je l'ouvre, il me met une page demandant de valider le numéro de série.
Onglet "valider" en bas de page et un autre "se connecter plus tard", mais pas de champ pour saisir le fameux numéro.

Thanks for your answer.
I think I've managed to activate my Premiere elements 13, reinstalling it after modifying hosts files.
I don't try to use my project files from earliier version, it seems impossible (missing media).
But I can work, and it's fine.
I want to thank you a new time, you have been the only one to answer, the chat on Adobe.com is a shame, impossible to join !
JML
Message du 17/04/15 17:34
De : "A.T. Romano"
A : "Jean-Marc Lavaur"
Copie à :
Objet : Qui peut m'aider à activer mon premiere elements acheté en ligne ?
Qui peut m'aider à activer mon premiere elements acheté en ligne ?
created by A.T. Romano in Premiere Elements - View the full discussion
jean-marchl
Thank you for the follow up with the good news of your progress with Premiere Elements 13/13.1.
The File Menu/Export/Movie disappeared from Premiere Elements choice of export after Premiere Elements 7.
But even version 4 had Share/ export opportunities besides the File Menu/Export Movie. As you have found out, the Publish+Share section in Premiere Elements 13/13.1 is the counterpart of Premiere Elements 4's Share.
There is no guarantee that a project file created in an earlier version can be opened in a later one. But, it can be possible. But, if you try, please work with a copy of the earlier project when you try to do this. And, it is critical that you have the source media for the earlier project in a place the project can trace back to. Missing media can impact whether or not a project will open in the version where it was created or other.
Any questions or need clarification on the above, please do not hesitate to ask.
Best wishes
ATR
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I have downloaded Adobe Photoshop digitally but when i activated adobe I keep getting this error message Adobe Premiere Elements.exe - NO DISK. There is no disk in the drive. Please insert a disk into drive/device/harddisk/dr1

I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1

It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Adobe Premiere Elements 12- Activating on two computers?

Hello, I have a personal laptop not used for work that runs windows 7. At work, I work on a Windows 8 tower. I am trying to figure out if there is going to be any issues if I purchase Adobe Premiere Elements 12 and install it on both machines. Somewhere it said that you can't run them at the same time? Is this true? Thanks in advance

jmkaden
I just now found the following Adobe document online and it is confirming what I have been telling you
End-user license agreements FAQ
Excerpt from above link
Can I use my software on two computers?
If you own, or are the primary user of, a single-user or volume license Adobe product that is installed on a computer at work, you can also install and use the software on one secondary computer of the same platform at home or on a portable computer. However, you may not run the software simultaneously on both the primary and secondary computers.
No more than one user can use a single-user license Adobe product.
Note: AVL customers have to buy two different licenses to use both operating systems, even if they have two different computers. They can only use the same license on another computer (not simultaneously) with the same platform at home.
For more information regarding Adobe's activation policy, including recent changes, see the Product Activation FAQ.
ATR

Premiere Elements 9 loses activation

I have a lab that is running Adobe Premiere Elements 9 with DeepFreeze (always restores to last saved state on reboot). I've been getting told that every so often someone will open a video project and the program will ask for the serial number or to continue trial, but as soon as I restart the computer it is back to being properly activated.
The kids using the software are basic users, so they can't be deactivating the product in the Help menu as it's greyed out.
Has anyone had an issue with Premiere Elements reasking for a serial number after product activation?

Welcome to the forum.
With licensing on a network, you will be best served contacting Adobe Customer Support, as they should be able to help you.
My guess is that DeepFreeze is playing some role in this, but as I do not know the program, that's just speculation on my part.
Good luck,
Hunt

CS6 and Premiere Elements keeps asking for activation

Hi
I am a system engineer in a school. We have a K12 Site license for CS6 and we purchased about 30 single license versions of Premier Elements through certified resellers. I deployed CS6 a few years ago on our old PC's by installing the software on one computer and then cloning the pc 30 times with CloneZilla. That worked fine.
A year later i repeated the procedure on 25 other computers. No problem there.
Last summer i did the same to replace the 30 pc's i had cloned the first time. Since then i have to activate CS6 over and over again indicating a trial version. Also the other classroom with 25 pc' began to ask for activation after 2 years with no worries.
In oktober i Installed Premiere Elements on each individual computer one by one. And that went well for a few months but then all of a sudden PE began to prompt for activation. My collegues drive me crazy with their remarks and worries.
So far i tried to activate CS6 by creating a serialization file with the adobe application manager. When i run the file and retry the program i am no longer prompted for an activation... for a while.
There is no way to tell which device will prompt of when. It is random. Sometimes it is just one device, then all of a sudden it are 3-4.
Please help
Maarten

Hi Maarten,
Adobe Premiere elements 12 (individual license) requires sign in /activation if you have installed individually however you can suppress the sign window using Adobe provisioning toolkit
In case you have Adobe volume license for PRE 12. Please visit the link below to find the workflow.
Deploy Premiere Elements 11 and earlier | Windows
Thanks,
Ashish

I have adobe premiere elements 12 but can get the activation key

i have the redemption code but can't get the activation key to install on my computer

bensey
What computer operating system will you be using for Premiere Elements 12? Just background information for now.
Were you given instructions from the seller with regard to getting a serial number when you start with a redemption code?
If you have been following them and those instructions are not working for you, then please review the Adobe document on
using redemption codes
Redemption Code Help
If the information in that document does not help, then scroll down the document to find the link to Adobe Chat. Adobe Chat
is the best one to assist you at that point.
Please let us know the outcome.
Thank you.
ATR

Invalid activation code for Premiere Elements 12

I have an unused version of Premiere Elements 12, downloaded the installer and entered activation code. Adobe says the code is invalid. I have double checked the code and it matches the code on the packaging. Any ideas? I was able to download LR5 using the same method without any issues(They came in the same case).

You may find this to be helpful:
Find your serial number quickly

Quand j'ouvre un projet dans adobe premiere element j'ai un message Runtime error et impossible de l'ouvrir. pourtant j'ouvre d'autre projets

quand j'ouvre un projet dans adobe premiere lement j'ai un message runtime error et impossible de l'ouvrir. Pourtant je suis capable d'ouvrir tous mes autres projets

k1200lt hyghline
Are you saying that you have just this one project that will not open and that it is presenting with a runtime error? But, all your other projects
functional propertly?
What version of Premiere Elements are you using and on what computer operating system is it running?
What are the properties of the source media used in this project and what are you setting as the project preset to match the properties of the source?
If the project refuses to open and gives off this runtime error message, please first review the Adobe document on damaged projects.
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-damaged-projects-premiere-element s.html
Also consider the Adobe document on runtime errors
Troubleshoot C++ runtime errors | Adobe products | Windows
Once we have the information on product version and computer operating system, we can give you specific paths for finding and deleting the appropriate preferences.
We will be watching for your reply.
Thank you.
ATR

Impossible d'activer Premiere Element 12

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