Impossible d'installer Acrobate XI pro

Hi Benoit ,
Could you please explain more about the issue?
Why are you unable to install Acrobat XI ?
Do you get any error message ?If yes please share the screen shot of the same.
You may try downloading Acrobat with the help of following link and see if that works for you.
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra

Similar Messages

Erreur 1603 Installation Acrobat XI Pro

Bonsoir,
Installation interrompue d'Acrobat XI Pro avec erreur 1603 de noter dans le journal d'installation.
J'ai fais une mise à jour des pilotes, effectué une nouvelle installation de Seven 64 bits.
Rien n'y fait; Pouvez-vous m'aider ?
Dans l'attente.
Cordialement.

Bonsoir,
Ok je les contacte.
Pour info j'ai réussi une capture d'écran du répoertoire créé lors de l'installation avant que l'installateur stoppe et supprime fichiers et répertoire.
Cordialement

Interrupted Installation - Acrobat XI Pro - Windows 8 (x64)

Hi -
I am attempting to install a trial version of Acrobat XI Pro on a Windows 8 (x64). I use the Adobe Download Assistant to download the files and initiate installation (choosing to save the files to my desktop). I choose "use trial or subscription" and the installation wizard begins; however, each and every time the wizard ends up "rolling back" and ending with a message that the installation was interrupted. It does not indicate what the interruption was, so I cannot figure out how to solve the issue.
Other possibly important info:
- running Bitdefender Internet Security
- have already run the acrobat cleaner tool to ensure any partial installs have been removed
**new development: I can no longer get past the Use Trial or Subscription / I have a serial number screen.

Yeah, you botched your activation. Nothing you can do at this point. It will only ever work if you buy it (ignoring your technical issues for the time being).
Mylenium

Installation Acrobat XI Pro fails - solved

Hello.
Just to let you know: Installing Acrobat XI Pro from Creative Cloud failed on Windows 7. Other programs like Photoshop installed fine, though.
Checking the previously installed programs there was "Adobe PDF creation Add-On XI" which came with a test version of FrameMaker 12. After uninstalling the Add-On, Acrobat XI could be installed.

Hi Guido ,
That sounds perfect.
Stay well .
Regards
Sukrit Dhingra

Comment installer acrobat 9 pro sur mon nouvel ordinateur mac s'il n'est plus possible de le télécharger en ligne

Bonjour, j'avais installé la suite adobe CS5 et acrobat 9 pro sur mon ordinateur mac. J'ai acheté un nouvel ordinateur et j'ai donc voulu transférér les licences sur mon nouvel ordinateur. le transfert a bien fonctionné pour la CS5 design premium mais je ne parviens pas à trouver le lien pour télécharger acrobat 9 pro... il n'y a pas de lien pour les mac. il est question de télécharger une version de remplacement (version plus récente) or j'ai téléchargé acrobat X pro et ma licence ne pase pas avec cette version. Que dois-je faire?@

See if the trial version linked on the page below works out for you...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

Acrobat 9 pro that came with cs5?!?!

Hi i have acrobat 9 pro and after getting my key from adobe i have tried a few times to instal the software but nothing happens it accepted my key once but never installs acrobat 9 pro, nothing happens, what im i doing wrong if anything or what do i need to do to get it installed on my mac correctly. please help
Thanks in Advance
candy

I am not sure that Adobe realise there is no procedure existing that explains how to obtain the serial
number for Adobe Acrobat Reader 9 Pro as supplied with CS5 Design Premium.
You need a separate serial number for Acrobat Reader 9 Pro. I am still unsure how to get it but I am trying.
Following are two transcripts of live chat, personal information removed.
You are now chatting with Support person 1.
Support person 1: Hello! Welcome to Adobe Customer Service.
Support person 1: Hi (Name).
Me: Hi.
Support person 1: I understand that you are unable to locate the serial number for Acrobat 9 Pro.
Me: Correct, the closest I have found is here -
Me: http://forums.adobe.com/thread/636246
Support person 1: Let me check what best I can do for you.
Support person 1: Could you please provide me your email address which is registered with us and the case number?
Me: (email address)
Me: No case number yet, unless you want the case number I raised to register Design Premium?
Support person 1: Yes, I am referring to the case number of Design Premium.
Me: (Case number for CS5 Design premium registering)
Support person 1: Thank you.
Me: Welcome.
Support person 1: Please note that you need to request for the serial number of Acrobat 9 Pro as well when you submit the proof of eligibility for CS5 Design Premium.
Support person 1: Once you request for the serial number of Acrobat 9 Pro you will receive the separate email with the serial number.
Support person 1: Please do go ahead and create the web case regarding this issue.
Support person 1: Your customer identification number registered with us is (number)
Me: OK I will try. For the record, it seems I am not the only person out there that does not realize I need to select
Adobe Reader 9 Pro as a separate package to get a serial number for it, refer to the above link on the forums, as well as
this one - http://forums.adobe.com/message/2828659#2828659
Support person 1: (Name), earlier for CS4 products they will be using the same serial number to install Acrobat however there was complications and hence to avoid it we started to provide with separate serial number for Acrobat.
Me: I am having difficulty trying to locate the page where I start a new case / request...
Me: Just found "Register New Products" and "Manage Subscriptions"
Support person 1: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: OK That sounds easy, perhaps we are finished now? Thanks for the help.
Support person 1: You are welcome.
Support person 1: I'm happy to help, is there anything else I can help you today?
Me: I don't think so, I'll go check my email.
Me: Thanks again
Me: Bye
Support person 1: You're welcome.
Support person 1: It was a pleasure assisting you today.
Support person 1: We'd like to hear your feedback! Please click on the 'Close' button on the upper right to complete a short survey. Use the 'Email' button to send yourself this chat transcript if you'd like.
Support person 1: Thank you for contacting Adobe. Goodbye!
I gave them a premature glowing feedback.
You are now chatting with Support person 2.
Support person 2: Hello! Welcome to Adobe Customer Service.
Support person 2: Please allow me a moment to review your request.
Me: Hi
Support person 2: Hi (name).
Support person 2: To locate your account, could you please provide the email address registered with Adobe?
Me: (email address)
Support person 2: Thank you.
Support person 2: Please allow me a moment while I check this information for you.
Me: That's fine.
Support person 2: Thank you for waiting. One moment please.
Support person 2: Could you provide me that serial number?
Me: Yes, one moment while I open it, it is in my account portal...
Me: (Serial number of Adobe Design Premium CS5 supplied, not entirely comfortable supplying it here)
Support person 2: Thank you.
Me: That number worked fine for the Design Premium install, but it does not work for Adobe Acrobat 9 Pro install, a
chat last night indicated that I was supposed to get a separate serial number for Reader.
Support person 2: I understand that you need a serial number for the Acrobat 9 pro. Is that correct?
Me: Yes
Me: I would also like to know where I was supposed to find the procedure for following to get this serial number,
because I cannot locate it.
Support person 2: In that case, you can create a webcase by logging in to your Adobe Id and then Click the Support portal and send a request.
Support person 2: Our Adobe Representative will get back to via email.
Me: Yes, that is what the person said to do last night, but I found it was not as straight-forward as that.
Support person 2: If you create a webcase and send it, you would be able to get the serial number.
Me: The student licensing page indicates when I enter the coupon code I should get the "serial number/s" so I do not
know why I did not receive the serial number for Reader 9 Pro as it is part of the Design Premium package. I looked on
the forums and there are a number of people struggling with this.
Me: I will go and look at creating a webcase now, if I can leave this chat open until I achieve that it would be good...
Support person 2: Sure.
Support person 2: That may resolve your issue.
Me: I logged, I clicked on Customer Support portal, the bottom half has the title "Get Support", under that there are 3 sub-headings - "Tech Support", "Orders and returns", and "Serial Number". I click on Serial Number. Then the drop-down box gives me 2 choices, "Lost serial number" and "Product Registration". I have not lost my serial number because I have never received it, and I cannot choose product registration because it assumes I already have a serial number in order to register the software. Can you guide me here please?
Support person 2: You can click Product and Registrations and type all your request and send it. Our Adobe Representative will check on that and will reply you.
Me: I cannot see "Product and Registrations" on the page I am looking at, (url of support page)
Support person 2: Sorry for the wait. Please do stay online.
Me: Under "Support Portal Help" on the right side, there is a "Register your product", but that requires a serial
number.
Support person 2: Sure. I will be able to provide the information regarding that.
Support person 2: You need to click the Register your product.
Me: OK, it asks for a serial number. If I enter the serial number that I already received for CS5 Design Premium it tells me that software is already registered and I cannot register it twice, I tried that yesterday. I need a serial number for Reader 9 Pro before I can register it, this is the problem - I cannot locate how to receive the serial number for Adobe Acrobat Reader 9 Pro as part of the CS5 Design premium suite.
Support person 2: The software has been already registered under your account.
Support person 2: So you need to register the product once again.
Support person 2: So you need not register the product.
Me: The Adobe CS5 Design Premuim software has been registered, as I have a serial number for it. But I do not have a serial number for Adobe Acrobat 9 Pro, that is the problem.
Support person 2: This issue will come under the serial number problems. So you can click the lost serial number tab in the support portal and then just give your issue. So that our Adobe Representative will check on that and will give you the solution.
Me: I am on the "Lost Serial Number" page. First question is "Order Number" - which number do I use here?
Support person 2: I will give you another procedure to send the web case.
Me: OK, I will wait...
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: That is what the person I was chatting to said last night. But it was not as straight forward as that. You will see in my account portal there is an open case (number) where a conversation like this one appeared as a case and it was closed, I reopened it and added notes, will that suffice? Also, where did I go wrong in the registration process - I would like to know what I was supposed to do to get the Acrobat 9 Pro serial number.
Support person 2: I'll be right with you.
Support person 2: You have completed the registration process with your CS5 serial number. You can do the above procedure and create the webcase. Once our Adobe Representative will clearly check on that, will be able to provide you the solution.
Me: If you look at http://forums.adobe.com/thread/636246 and http://forums.adobe.com/message/2828659#2828659 you will
see I am not the only one struggling with this.
Support person 2: Once you get the serial number for Acrobat 9 Pro. You can again register that product.
Support person 2: I am sorry for the inconvenience. However, if you would request you to do the above procedure, so that you would be able to get the solution.
Support person 2: I would request you to do the above procedure so that you can get the solution.
Me: Exactly which above procedure am I supposed to follow? I assume you mean once the chat is closed I get an email with a link, this happened yesterday but the only link was a link to the customer support portal that showed me the closed case on the chat.
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case. You can follow this and you would be able to get the solution.
Me: Therefore the case that I currently have open should suffice, is that correct?
Me: Are you able to see that case?
Support person 2: I would not be able to open in your account. I checked with the interaction history and was be able see the the chat history with the previous Representatives.
Support person 2: So I would request you to do the above procedure.
Me: OK, lastly, can you tell me what I was supposed to do to get the Acrobat Reader 9 Pro serial number as part of the Design Premium registration process? The process is not listed anywhere, I would be happy to find out so that (a) I know where I mucked up, and (b) so I can take that info back to the forums and help the others that are struggling with this. Thanks.
Support person 2: By creating a webcase you would be able to get the serial number. This is the possible solution which could
resolve your issue.
Me: Thank you for your time.
Support person 2: You are welcome.
Support person 2: Thank you for contacting Adobe. Goodbye!
Me: Bye! Have a great day.
Support person 2: Have a nice day.

Acrobat XI Pro installation failed

MacBook Pro 13" Retina
OSX 10.8.5
3 GHz Intel Core i7
8 GB 1600 MHz DDR3
Used Akamai NetSession Interface.
Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.
Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.

Thank you Anish.
The software now appears to be working for some reason, and even though Error 1301 appeared when trying to update to Acrobat 11.0.04, it shows that I am running 11.0.04. There is something going on in there but so far so good.
Date: Wed, 27 Nov 2013 22:38:11 -0800
From: [email protected]
To: <removed by admin>
Subject: Re: Acrobat XI Pro installation failed Acrobat XI Pro installation failed
    Re: Acrobat XI Pro installation failed
    created by Anish Kumar in Acrobat Installation & Update Issues - View the full discussion
Following links may be helpful for you:
http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-mana ger-faq.html
http://helpx.adobe.com/creative-suite/kb/cant-download-store-purchase. html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5882076#5882076
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Acrobat XI Pro installation failed
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      Start a new discussion in Acrobat Installation & Update Issues at Adobe Community
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While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation a

While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." How to resolve it.
How do I modify the system.

Hi Rgardezi,
The only reason why Acrobat installation fails and throw this error message is when there are some services running in the background causing the installer not to complete the installation. My take is try the following steps and suggest if you were able to install the products or not :
1) Navigate to control panel and confirm that there is no line Item that talks about Acrobat. If you see Acrobat XI listed there, please remove them.
2) Perform a selective Start up using the steps mentioned in this link.
Please suggest if the above mentioned steps were able to resolve the query for you or not.
Cheers,
Kartikay Sharma

Acrobat XI Pro via Creative Cloud installs twice on Win 8.1 Desktop

I am running Windows 8.1 Pro, 64 bit on an HP Pavilion a6700y desktop PC using Adobe Create Cloud. When I install Acrobat XI Pro, it installs twice. One version is Adobe Acrobat XI Version 11.0 with a size of 1.8 MB and the other is Version 11.0.00 with the size of 2.0MB.
Does anyone know why this happens. Nothing seems to differentiate the two, and if I uninstall one, both uninstall. I did uninstall, clean the registry and tried reinstalling the program, and the same two versions display. I am not getting an indication that one is 64 bit and the other 32 bit, so I can't differentiated them.
Any suggestions?

It's because Acrobat's MSI makes an entry in the Add/Remove Programs control panel and then the Creative Cloud MSI makes a separate but similar entry in the Add/Remove control panel. It's documented in a couple of places but here is the most convenient for demonstrating it. It's in the uninstallation process:
http://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
(Documenation Excerpt)
Uninstalling Acrobat on Windows
Once you have deployed Acrobat using the package in the Exceptions folder, you can uninstall it using the usual process for uninstalling msi packages. There are two MSI packages that are necessary to uninstall in a standalone package. One for the main MSI package that the Creative Cloud Packager creates which is for licensing and the second MSI package which is the Acrobat Pro MSI package which is in the Exceptions folder.
Here is the command line syntax for uninstalling Acrobat:
Syntax Example:
msiexec.exe /x <path to Acrobat msi file> /qn
Here is the command line syntax for uninstalling the Creative Cloud Packager licensing package:
Syntax Example:
msiexec.exe /uninstall <path to the CCP msi file> /quiet

Acrobat XI Pro Installation Issues

Hello ,
I tried installing Acrobat XI Pro and its not installing for me too . Please help us .
1. OS : Win7 , 64 bit
2. Setup file through adobe website
3. It freezez almost at the end of the installation and then rollsback completely
4. I am logged in as an admin

Run a verbose installation from the command line and then post the log on the forum. That will give those on the forum the opportunity to see where the installation may be failing.
http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/cmdline.html?highlight=verbos e
6.7.4 Installing from an MST¶
Updates and patch installers can be modified with MST files created via the Customization Wizard. shows how to install an Acrobat product from an MST file. This example installs a customized version of Acrobat Professional, displays a basic user interface, and enables verbose logging.
Customized MST install
msiexec /i AcroPro.msi TRANSFORMS="AcroPro.mst" /qb /L*v c:\acrobat.log

Adobe Acrobat 9 pro's windows installer appearing after right click on any file or application

I accidentally deleted the acrobat 9.0 manually from the program files. The acrobat doesn't work... There is also a nuisance. The windows installer for the Adobe acrobat keep on appearing when i right click a file or application. I have to cancel it. If i wait for it to load, it will say that the feature you are trying to use is on a network resource that is unavailable. Click Ok to try again or enter an alternate path to a folder containing the installer package "AcroPro.msi" in the box below. if i click ok, it will show an error- the path"..." cannot be found. Verify that you have access to this location and try again or try to find the installer package "AcroPro.msi" in a folder from which you can install the product Adobe Acrobat 9 pro ... It will also cause the computer to be very lag. I am seeking assistance. Please help.

This happens when I right click on ANYTHING at all, I can even just right-click on the desktop and that install window comes on!
The program itself opens fine separately. I 'll be honest, I haven't used it much as I am just learning all the programs, so if it is actually working correctly I don't know. I do know that I tried to used the "covert to pdf" button while on Internet Explorer and it would not work. Don't know if the problem is related or not...
I have that idiotic UAC off - it drove me crazy...

ADOBE ACROBAT 9 PRO INSTALLS BUT DOES NOT COMPLETE

Hi:
I'm a new user of Adobe Acrobat 9 pro. I had a trial version but uninstalled it with the superb help of Michael Kazlow and bought a full version.
It installed OK (after asking my serial number) but when I started to use it, I was asked for my serial number again on the back of the DVD box which I had inserted before the installation began.
Problem: When I type in my correct serial number and click Next, the screen shows a DIFFERENT serial number which it says is invalid and won't let me complete the installation. The error msg is "Invalid serial number- go back and enter the correct number" . I went back 5 times and entered the correct number and clicked Next and a different serial number from the one I typed appears on the screen and the same invalid serial number msg is repeated.
I'm stuck. Please help.
ED3618

Michael Kazlow
Thanks for replying. 1)I 'm embarrassed to say I don't know what a CS suite is.
2) You helped me uninstall a trial version of Adobe Acrobat 9 pro.
3) The one I'm having trouble with is one I bought. It installed itself but then asked me before I could use it wha y serial number was.
4) I type in the one that's on the back of the box but the screen then shows a different number and says it's invalid.

Adobe Acrobat 9 Pro Installation help?

I have the Adobe Creative Suite 3 Design Premium for Mac. I installed InDesign, Photoshop, Illustrator, Flash, and Dreamweaver with no problems about a year ago. I realized that I never installed Acrobat...
On the front cover it says "Install software from these discs first. Then install Acrobat 9 Pro from the Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro Upgrade Installer disc provided separately."
I put in the "Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro" CD and downloaded Acrobat. When I got to the serial # part, I used the same serial number as I did for the rest of the Creative Suite, but it says the # is not valid?!?!
I haven't tried calling Adobe yet...my friend tried calling the other day and he was put on hold for 2 hours >.< Any help would be appreciated!

emilypebbily wrote:
I have the Adobe Creative Suite 3 Design Premium for Mac. I installed InDesign, Photoshop, Illustrator, Flash, and Dreamweaver with no problems about a year ago. I realized that I never installed Acrobat...
On the front cover it says "Install software from these discs first. Then install Acrobat 9 Pro from the Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro Upgrade Installer disc provided separately."
I put in the "Adobe Creative Suite 3.3 with Adobe Acrobat 9 Pro" CD and downloaded Acrobat. When I got to the serial # part, I used the same serial number as I did for the rest of the Creative Suite, but it says the # is not valid?!?!
I haven't tried calling Adobe yet...my friend tried calling the other day and he was put on hold for 2 hours >.< Any help would be appreciated!
Had you installed another version of Acrobat 9 previously? If so try using the serial # from it.
If not some one else has asked a similar question I have answered today. Try the answer I gave for that question.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Issue during installation of Acrobat 9 Pro Extended trial version

Hello,
I have a problem during the installation of Acrobat 9 Pro Extended trial version. I downloaded the version from the Adobe website (so I have donwloaded APEX9_Win_WEB_WWEFG.exe and APEX9_Win_WEB_WWEFG.7z files).
After that I copied the files to another computer (a virtual machine to be more precise). I launched the exe file and all seems ok. At the end of the extraction I have this message : "An error occurs during the extraction of some files. Check the disk space and the access rigths of the folders". It is a translation of the french message because I tried with the english and the french trial version (both not working).
Does somebody already has this problem during the installation of a trial version?
Thanks in advance,

I cannot speak for the trial or Vista, but Pro 9 Extended works well
with XP SP3 under Parallels.
Mike

Acrobat 9 Pro upgrade installation on new PC

Hi,
I've installed Acrobat 9 Pro on my new PC using the serial number I received when I bought it in 2010.
However, as part of the installation process, I'm now being asked for the serial number for the original product that this one was an upgrade for. I don't have that, as I bought it in 2008.
Is there any way I can find it online?

Hi NickCrowhurst,
Thank You for posting on the forums. Kindly helps with the information listed below for further assistance.
1.where did you purchase the previous version of acrobat from (Adobe/Reseller)
2.Did you register the product.
However, kindly follow the steps mentioned in the article listed below, hope it helps.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload
Thanks,
Vikrantt Singh

Impossible d'installer Acrobate XI pro

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