Impossible d'utiliser adobe media encoder CC

Bonjour,
Je travaille avec adobe media encoder, et depuis hier, lorsque j'allume le logiciel, deux pages s'ouvrent et se figent après le chargement du logiciel.
J'ai désinstallé et ré-installé premiere, mais rien n'y fait.vos conseils
Merci de vos conseils
Véro

Trouver le dossier de travail de MediaEncoder et purger le cache, sans doute.
http://help.adobe.com/fr_FR/mediaencoder/cs/using/WSb8e30982e628fbec-54c04a521312559a5de-7 ffc.html
Quant aux pages qui s'affichent, une capture d'écran me semble bienvenue.

Similar Messages

"Adobe Adobe Media Encoder Preview Files" folder full ?

Hello,
I'm on latest version of both Premiere and Media Encoder, I'm working on PC/7 (64bits)/i7/Cuda,
What is "Adobe Adobe Media Encoder Preview Files" folder ?
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
How to purge it NOT manually ? Why is it created ? How to deplace it or remove it ?
I've plenty of videos into my batch, and as soon as this folder is full, it's not exporting anymore. Even if all the old previewes are used and exported, they are not removed or automaticly deleted.
I've tried to move this folder of my D: through adobe media encoder preferences... impossible to find its reference somewhere.
If you have any idea, thanks a lot
Donald
Bonjour,
je suis sous la dernière version de Media Encoder CC 7.2.2.29 (je suis abonné au Cloud) et j'exporte via file d'attente sous premiere CC.
J'ai le dossier suivant :
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
qui s'engorge et ne se vide jamais, et donc sature mon disque dur OS et software sous C:
Je n'arrive pas à délocaliser ce dossier, via les préférences de Media Encoder par exemple.
D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
A noter que :
- via les préférences de media encoder, j'ai désactivé les previews (la petite fenêtre qui permet de voir l'évolution et progression de la vidéo sous encoder), ça change rien.
- ce dossier ne se remplit évidemment pas, lorsque j'exporte directement via Premiere, sans passer par la liste d'attente de media encoder ("exporter" et non "file d'attente" donc.)
- je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
Merci pour vos lumières !

Hello,
I'm on latest version of both Premiere and Media Encoder, I'm working on PC/7 (64bits)/i7/Cuda,
What is "Adobe Adobe Media Encoder Preview Files" folder ?
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
How to purge it NOT manually ? Why is it created ? How to deplace it or remove it ?
I've plenty of videos into my batch, and as soon as this folder is full, it's not exporting anymore. Even if all the old previewes are used and exported, they are not removed or automaticly deleted.
I've tried to move this folder of my D: through adobe media encoder preferences... impossible to find its reference somewhere.
If you have any idea, thanks a lot
Donald
Bonjour,
je suis sous la dernière version de Media Encoder CC 7.2.2.29 (je suis abonné au Cloud) et j'exporte via file d'attente sous premiere CC.
J'ai le dossier suivant :
C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
qui s'engorge et ne se vide jamais, et donc sature mon disque dur OS et software sous C:
Je n'arrive pas à délocaliser ce dossier, via les préférences de Media Encoder par exemple.
D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
A noter que :
- via les préférences de media encoder, j'ai désactivé les previews (la petite fenêtre qui permet de voir l'évolution et progression de la vidéo sous encoder), ça change rien.
- ce dossier ne se remplit évidemment pas, lorsque j'exporte directement via Premiere, sans passer par la liste d'attente de media encoder ("exporter" et non "file d'attente" donc.)
- je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
Merci pour vos lumières !

Revenir à Adobe Media Encoder 2013 ?

Bonjour,
j'ai constaté avec dépit que Adobe Media Encoder 2014 ne permet plus l'exportation aux formats FLV & F4V. Pourquoi ?
c'est tout simplement absurde, les régies de diffusion de campagnes de publicité demandent encore massivement ces formats dans leurs specs.
Adobe dans sa note de Maj recommande de revenir à une ancienne version pour exporter en FLV. J'ai donc du résintaller la version 5.5 à partir d'un vieux DVD, ce qui n'est pas très satisfaisant vu que cette version est moins intuitive et performante que la CC.
Bref. Quelle est la solution pour revenir à Adobe Media Encoder 2013 car dans Creative Cloud, je ne peux revenir qu'à la version précédente de Adobe Media Encoder 2014 ce qui ne résout pas mon problème.
merci pour votre réponse
Sébastien

Bonjour Seb,
Je viens de lire ton message et malheureusement, je ne puis te donner de solution.
Je suis assez ahuri et consterné qu'adobe puisse recommander de revenir à une ancienne version pour utiliser un de ses propres formats. Je le suis d'autant plus, que mon site est entièrement construit en flash (CS4 ou 5 ) et les vidéos sont au format FLV et je continue donc à utiliser ce format.
Je n'ai plus ouvert flash depuis la création du site, je viens de l'ouvrir et essayé d'importer une vidéo ....impossible d'ouvrir un AVI, un MTS, un WMV et même un MOV !!!!
Je n'ai réussi qu'avec un MP4 et j'ai fermé car je ne tiens pas à me replonger dans Flash actuellement.
Reste, les convertisseurs sur le net.....tout cela est assez étonnant. Ce n'est pas parce que ce format à comme inconvénient d'être dépendant de la bande passante et si c'est évident que sa mort est programmée qu'il faut que ce soit Adobe lui-même qui enfonce l'estocade. Adobe, le matador du FLV, c'est fort!!!! .
Encore, FLV...quelle sera la prochaine surprise qu'Adobe nous prépare????
Andres

Exporting with Adobe Media Encoder CC 2014 loses sound.

So... I've been having a hell of a time with the new Adobe creative cloud when it comes to video editing. The drop of .flv format, unable to straight export .H24 formats from after effects, it's a total nightmare. Here's the issue, to export as a .H24, you now have to use Adobe Media Encoder CC 2014. The biggest issue, however, is at the end of the export, when you open the video, half of the video's sound is mysteriously GONE. Just gone. If you go back to after effects, look at the file and the audio, the wave forms are there. There's nothing that would make it lose sound. Audio is selected on export... I have no idea what's up. Editing videos for youtube was a snap in previous versions of After Effects, now It's becoming almost impossible.

I think the same problem:
Part of audio missing in mp4 AAC rendered files from Watched Folders
Probably with cached files. Try this: Adobe Media Encoder 2014.2 Part of audio missing in mp4 AAC rendered files - cache problem? - Video Production Stack Exc…

Adobe Media Encoder not launching when I clicked queue in Export Media

Hi guys,
I have been trying for about 3 weeks now trying to render my work using Adobe Media Encoder but it just won't launch as mentioend in my subject line. Upon clicking on queue, the animation showing "preparing data for export" and "exporting data" appeared and disappeared and then nothing happens. Resuming to work on my project in Premiere Pro becomes impossible and a semi-transparent white screen appears over Premiere Pro and it hangs with a message from Windows 7 appearing saying that Premiere Pro has stopped responding.
Here are a few things that I have tried:
Updating all of my softwares included in the Production Premium Suite CS5.5
Deleting all files in the folder C:\Users\User\AppData\Roaming\Adobe\Adobe Media Encoder\5.5
Pressing Ctrl + Alt +Shift and launching Premiere Pro
Pressing Ctrl + Alt +Shift and launching Adobe Media Encoder
Opening sequence in Adobe Media Encoder to try to render
Called up Adobe Asia Pacific only to be told that I will charged something like USD$39 if they were to help me
Disabling Mercury Engine Playback capability
The only work around I'm doing now is to copy the files to another computer and rendering from there.
Can anyone else suggest another way or point me in the right direction please?
My com's specs are as follow:
Windows 7 Premium 64-bit Operating System
16Gb RAM
Intel Core i7 CPU [email protected]
System type: 64-bit Operating System
Display Adapter: nVidia GeForce GTX560Ti
Many thanks people.

The X58 platform uses triple channel memory mode if you use 3 or 6 memory sticks, but if you use 4 slots, memory will only be used in single or dual channel mode, depending on which slots are occupied. Amount of memory has more impact than the mode used, but you may get better performance from 24 GB (6 x 4 GB).
However, I don't think that will solve your issue. Having only two disks is minimum. Adding a disk can certainly help, see Adobe Forums: Generic Guideline for Disk Setup
Have you turned of indexing and compression on both disks, have you uninstalled the sidebar, MSN and games? Have you disabled unneeded services, etc.?
It says Vista but also applies to Win7: Adobe Forums: Guide for installing and tuning a Vista...
DSLR material is usually HD, but .VOB files are SD, so there is a lot of scaling going on when exporting. Make sure you have enabled hardware MPE. Also have a look at Adobe Forums: System requirements for CS5

Adobe media encoder error in photoshop

Hi everyone!This morning i have tried to render a video timelapse in photoshop but it showed to me an error which says:''Could not complete the render video command because of a problem with Adobe Media Encoder''.Could anyone tell me how can i fix this error?

Nobody can tell you anything without proper system info or other technical details like exact versions, render settings, details about the source files and so on.
Mylenium

Adobe media encoder cc has encountered an error

can anyone help me about some problems with adobe media encoder cc ??
adobe media encoder cc has encountered an error
command.cpp-3302
THIS IS NEW CRASH WHEN I TRY TO EXPORT MPEG2 VIDEO

FAQ: What information should I provide when asking a question on this forum?

Adobe Media Encoder pausing rendering while working in Premiere Pro

Hello everyone,
So I am redering a video in Adobe Media Encoder and at the same time I am editing a new one in Premiere Pro.
I noticed that AME is constantly pausing the rendering and did not know why. It turns out that while I'm editing a video in Premiere Pro, I am constantly pressing the space bar to start/pause the video I'm editing. While I do that, AME keeps pausing/unpausing the rendering. Somehow, pressing the space bar in PP has an effect in AME.
I have no clue why it does that because the Premiere Pro window has the focus, not the AME one.
Has anyone ever seen that?
I use Windows 8 and Adobe CC.

Hi Rallymax,
Yes I do queue footage by having an Autowatch set up on the directories where the video is written to. I rarely do a direct export unless testing new settings.
Don't take this as gospel but I too had a feeling that GPU acceleration didn't happen with AME, only direct export. Not sure where that came from, I did watch some of the recent Adobe TV Web Seminar's about new features of CC products etc, so maybe on one of those?
I found this while trying to find out where I had seen it but it is from AMD site not Adobe so whether it's fully 100% correct I dunno:
Adobe Media Encoder
The Adobe Media Encoder (AME), with support for OpenCL™ and GPU acceleration, automates the production of multiple encoded versions of source files, sequences, and compositions in Premiere Pro CC. With the GPU-accelerated AME and AMD graphics technology, editors can quickly encode projects and output files for virtually any destination. AMD GPUs handle the heavy lifting, freeing the system’s CPU to perform other functions.
I will try the same test as Jason, if I can find any AVHCD video and see what the results are. Will be interesting.

Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

ERROR: DF024: Adobe Media Encoder CS6

I Have a 2012 Mac Pro running Mavericks. I started having issues with Premiere Pro after video card upgrade. I get the following error message when trying to reinstall CS6 Production Premium:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 309)
I backed up, and deleted all Production Premium applications; ran the CC sweep tool, and got the same error.
Can anyone recommend a fix, or point me in the direction of an Adobe tech for more answers?

Oké, the next steps will remove all Adobe folders from your system, so put's you in a clean state where you should have no issues re-installing. Please be sure you have settings saved as a backup. The locations below will only clean the Adobe applications.
1. Please remove all adobe software from the machine (use uninstall or use the clean-tool)
Steps see: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
2. Remove by hand all still existing Adobe entries: http://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.ht ml
~ Files / Folders ~
/Applications/Adobe*
/Applications/.AdobePatchFiles
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/com.adobe*
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
/Users/[user]/Library/Preferences/com.adobe*
+ Please notice that the [user] library in above steps is hidden by default:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
3. Re-install and update the software.
http://helpx.adobe.com/creative-cloud/help/install-apps.html see Update apps
Good luck!

Adobe Media Encoder for CS4 error Could not read from the source

Hello,
I get an error when I try to export from Premiere CS4. It doesn't matter how I export. Seems like an easy fix, but I can't figure it out. Any help is appreciated:
- Source File: C:\DOCUME~1\ARTWHI~1\LOCALS~1\Temp\extra and b roll.prproj
- Output File: E:\Living Accused Movie Transfers\video\Cindy at table.avi
- Preset Used: NTSC DV
- Video:
- Audio:
- Bitrate:
- Encoding Time: 16:10:34
1/21/2009 9:50:25 PM : Encoding Failed
Could not read from the source. Please check if it has moved or been
deleted.
Thank you
Art

When you attempt to encode media with Adobe Media Encoder CS4 on Windows, the following error message appears in the text file (AMEEncodingErrorLog.txt) that opens when you click the error icon: "Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."
If it's that correct, you removed an earlier version of Adobe Premiere Pro or Adobe Creative Suite on the same computer.
Do one or both of the following solutions:
Solution 1: Create a shortcut to the Premiere Pro executable file, rename the shortcut to Premiere, and move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink.
Close all Adobe applications.
In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4. (If you installed Premiere Pro CS4 in a location other than the default of C:\Program Files\Adobe, then navigate to your custom installation location.)
Right-click on Adobe Premiere Pro.exe (which might appear without the .exe extension) and choose Create Shortcut.
Rename the newly created shortcut to just Premiere.
Important: The name of the shortcut must be exactly Premiere with no other characters.
Open a second Windows Explorer window, and navigate to C:\Program Files\Common Files\Adobe\dynamiclink.
Move the Premiere shortcut that you created into the dynamiclink folder.
Solution 2: Remove and reinstall all Premiere Pro CS4 components or all Adobe Creative Suite 4 components.
Do one of the following:
Windows XP: Choose Start > Control Panel > Add or Remove Programs.
Windows Vista: Choose Start > Control Panel > Programs and Features.
In the list of installed programs, select Adobe Premiere Pro CS4, Adobe Creative Suite 4 Production Premium, or Adobe Creative Suite 4 Master Collection.
Click Change/Remove (Windows XP) or Uninstall (Windows Vista).
Follow the on-screen instructions to remove all components of Premiere Pro CS4 (including Adobe Encore CS4 and Adobe OnLocation CS4) or to remove all components of your edition of Adobe Creative Suite 4.
Re-install your Adobe software.

Adobe Media Encoder - AMT Subsystem Error

When trying to open the application, I get this message:
"AMT Subsystem Error
Thank you for using Adobe Media Encoder CS6. The Adobe product that
installed Media Encoder has not activated.
Please launch and activate that Adobe product before continuing to use
Media Encoder."
All other applications are working, Media Encoder is the only application which has this error.
Not sure where to go from here, any suggestions are welcome.
Thanks!

Try going into the Help menu of Premiere Pro and Deactivating the program. Reboot the system and then Activate it again.

Adobe Media Encoder CS4 runtime error

I am wondering why I am getting a runtime error while
attempting to use Adobe Media Encoder CS4...As soon as I launch
Adobe Media Encoder CS4, it crashes I have installed and
reinstalled Flash a couple time, to see if this corrects the
problem, which it doesn't, and just last week it was working
fine...Does anybody have a ideal what is going on?

Don't know if this helps anyone else, bt the runtime errors i have been getting occur when I try to build and burn a blu-ray file. And they happen intermittently. In fact, on this project, I had burned several test blu-rays without difficulty. When I made one minor change on the penultimate version, and tried to burn again, the system crashed with a run time error. Then it crashed 9 more times over the course of the week.
Finally in frustration, I created an interim ISO file in Encore- ie in the build workstream, i selected burn an image file rather than burning a blu-ray disk. After this intermediate step completed, i then did a separate burn in encore but burned from the image file. No snags.
Not sure why but this program has trouble doing a sequence of activities. As it is, I already render and save the file before burning. Now I have another interim step to create an image file before burning.
In my next hardware change, I am going to switch to make Mac and Apple software. Enough of MS Windows and Adobe, the GM and Chrysler of the software industry. Hopefully what my friends tell me is true; that Apple stuff actually works.

Adobe media encoder gives an error

Every time I start Media Encoder it gives the foloowing message: Adobe Media Encoder has encountred an unespected error and cannot continue.
There is nothing I can do, when closing the message Media Encoder is gone again. I have tried unistalling and installing the programm again, but nothing seems to work. Is there anyting I can do? I

Try launching the app while holding down the shift key. This will reset all preferences and might solve your issue.

Adobe Media Encoder CS4 Encoding Error

I got an error when Adobe Media Encoder CS4 encoding which is the crash of ImporterProcessServer. It crashes the halfway of the encoding process. I restarted my comp and tried several times before but the results still the same. Sometimes ImporterProcessServer did not crash but the encoder failed compiling without any error.
Processor : Intel Core 2 Duo E4600 2.4GHZ
RAM: 2GB
OS: Win7 32bit
Graphic: Nvidia 8600 GeForce 512 mb

First thing to check is what is on the Timeline at about the 50% point. Do you have an odd Asset there?
Do you have a gap in the Video at about that point?
Then, do you have adequate defragmented free space on the destination HDD?
Good luck,
Hunt

Impossible d'utiliser adobe media encoder CC

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