Impossible d'utiliser adobe media encoder CC

Bonjour,
Je travaille avec adobe media encoder, et depuis hier, lorsque j'allume le logiciel, deux pages s'ouvrent et se figent après le chargement du logiciel.
J'ai désinstallé et ré-installé premiere, mais rien n'y fait.vos conseils
Merci de vos conseils
Véro

Trouver le dossier de travail de MediaEncoder et purger le cache, sans doute.
http://help.adobe.com/fr_FR/mediaencoder/cs/using/WSb8e30982e628fbec-54c04a521312559a5de-7 ffc.html
Quant aux pages qui s'affichent, une capture d'écran me semble bienvenue.

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    D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
    J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
    A noter que :
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    - je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
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    Bonjour,
    je suis sous la dernière version de Media Encoder CC 7.2.2.29 (je suis abonné au Cloud) et j'exporte via file d'attente sous premiere CC.
    J'ai le dossier suivant :
    C:\Users\XXXXX\Documents\Adobe\Adobe Media Encoder\Adobe Adobe Media Encoder Preview Files\7.PRV
    qui s'engorge et ne se vide jamais, et donc sature mon disque dur OS et software sous C:
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    D'ailleurs, je me demande même le pourquoi de son existence, et encore plus, pourquoi ne se vide-t-il pas lui même lorsque l'exportation est finie.
    J'ai un batch de vidéos énorme à exporter, du coup, il sature le C: et du coup, je me lève le matin et seulement la moitié de mes exportations sont faites. Sympa pour mes deadlines.
    A noter que :
    - via les préférences de media encoder, j'ai désactivé les previews (la petite fenêtre qui permet de voir l'évolution et progression de la vidéo sous encoder), ça change rien.
    - ce dossier ne se remplit évidemment pas, lorsque j'exporte directement via Premiere, sans passer par la liste d'attente de media encoder ("exporter" et non "file d'attente" donc.)
    - je coche systématiquement sous premiere "rendu à la résolution maximale", "utiliser la qualité de rendu maximal" (jamais compris le pourquoi de ces deux trucs d'ailleurs, j'ai jamais l'impression que ça changeait un truc) et "utilisez les prévisualisations" (qui sont déjà rendues en vert, évidemment)
    Merci pour vos lumières !

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