Impossible d'utiliser After Effects CS6 11.2.2, sur MAC OS X 10.9.5

En essayant d'ouvrir After Effects  un message d'erreur apparait : Impossible d'ouvrir cette version de l'application "Adobe After Effects CS6" avec cette version d'OS X. Vous avez "Adobe After Effects CS6 11.0.2.
Comment faire pour activer l'application ?
Merci de m'aider à résoudre ce problème.
AnyT

Merci pour le retour rapide.
Bonne journée.
Pier..
Le 13 oct. 2014 à 17:26, any611 <[email protected]> a écrit :
Impossible d'utiliser After Effects CS6 11.2.2, sur MAC OS X 10.9.5
created by any611 in Forums en français - View the full discussion
Bonjour,
en fait je suis allé sur le chat en ligne d'Adobe (car ils n'ont pas d'aide par support téléphone) et là j'ai discuté avec des techniciens qui m'ont redirigé vers l'aide en ligne Américaine (ma licence est Canadienne) puis un technicien m'a aidé à faire la manipulation. Sur le chat en direct, il faut écrire le 1er message et attendre qu'un technicien soit libre pour répondre, cela peut prendre un peu de temps. Sinon, si je me souviens bien, j'ai téléchargé une mise à jour sur le site Adobe, là j'ai obtenu 2 icones, et j'ai simplement cliqué sur AF ingéniering en premier puis sur AF application, ensuite et tout s'est mis en place (si on clique directement sur AF application, ça ne marche pas). Mais je ne peux que vous conseiller de demander l'aide en ligne par chat qui à mon avis est très efficace.
Bonne chance.
AnyT
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