Impossible installation of free trial using creative cloud
What is wrong with your customer service? It seems to be completely absent. A week ago I sent a message explaining the impossibility of using creative cloud to set up a trial of photoshop. I received your automatic response that my complaint had been received and that I would be contacted ASAP. It is now a week later. How long do I have to wait? Do not repeat the website's advice about how to fix the problem that Creative Cloud signs you out as soon as you sign in. The advice does not work. Would it be more honest to say that you don't want anyone to have a free trial of your products before they purchase them?
Have you tested the following solutions :
You are no longer signed into your Creative Cloud applications
Similar Messages
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Is the way the free trial of creative cloud runs, how it the actual service runs?
I downloaded the free trial of creative cloud to see if I wanted to purchase. However, when I am using the apps, my computer is slowed down and sometime does not even work. I have a 2012 macbook pro. Will the actual service work better or still cause these problems?
The programs are the real deal and will work the same in the paid versions. Your slowness may be caused by using some specific features. E.g. using TypeKit and the Sync feature have been known to cause slowdowns due to continual file transfers happening in the background. These are specific to certain combinations of Mac OSX with CC on certain types of network connections, however, and not a general issue. You can always try and turn off those features globally in the CC app. Likewise graphics acceleration features in some apps are dependent on the latest drivers and updates and you may need to tweak just that. For anything more you would have to provide more info and describe the specific issues. Just saying that your computer is slow is by all means vague, generic and mostly useless.
Mylenium -
I want to cancel my free trial of creative cloud, but I don't get that option in Manage Account.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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Problems downloading free trial of creative cloud
i cannot download the free trial version of creative cliud on my imac. each time i try i get an error message to check my internet connectivity and firewall settings. i do not believe i have any firewall as this is a new imac bought only 3 days ago and my internet connectivity is fine as i can download other programmes and have no problem browsing web pages.
please can someone help as i am worried that if i purchase a subscription the same thing will happen.
thanks
louiseHi Louise,
Welcome to the forums!
Have you tried downloading any other file from internet to check if this problem is just with Adobe Creative cloud or other files as well. Also, to start please try the below step:
This error might come if the files are not able to access certain files, please try and download in the Root user on your iMac.
Please check the link on how to Turn on and Turn off Root user in Mac: http://support.apple.com/kb/ht1528
Thanks!
Ankit -
I need to cancel a 30 day free trial of creative cloud. How do I do this?
How to cancel creative cloud 30 day free trial. This is so frustrating, please help
https://selfsolve.apple.com/deregister-imessage
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Is there a free trial for Creative Cloud
I would like to try before I commit to buy Creative Cloud
is there a free trialHi,
Yes, you can try creative cloud before you buy.
To download creative cloud app click on below link:
Download a free trial or buy Adobe products | Adobe downloads
Need help downloading and installing CC apps click below link:
Creative Cloud Help | Install, update, or uninstall apps
Thanks & Regards,
Sanjeeta -
That trial is now over and I can not return to my old files in InDesign. It keeps taking me to a page asking me to purchase the Creative Cloud for $29.99 a month. I don't want it. I just want my InDesign to work again. Anyone? Please help. I need those files. Thanks.
But I bought the program - years ago
Can you describe more completely what that means? What version? -
Exactly what the title says, Does anyone know how I can fix whatever is wrong?
Hi Romanah Sibell,
We have checked the details of your account, we were unable to find any active subscription on it. Possibly you have an active subscription on an alternate email address.
Kindly provide the below mentioned details in a "Private Message" so that we can help you appropriately.
Adobe order#:
Alternate Email Address:
Meanwhile, try to sign out from creative cloud and sign back in from the correct Id, for more info check the link below.
Sign out, Sign in | Creative Cloud Desktop app
If your applications are launching as trial post signing with correct Id try: Creative Cloud applications ask for serial number
Thanks,
Atul Saini -
Can't download free trial of creative cloud
I've downloaded the Creative Cloud installer from Adobe website, but whenever I try to download it gives me this message, "Retry or contact customer support." Help!
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Do the Adobe apps for iPad expire when the free trial of creative cloud ends?
I recently downloaded a few Adobe apps for the iPad but in I bought CS6 a few years back and don't want the creative cloud subscription. Will these be rendered unusable if I don't sign up for the cloud?
The programs are the real deal and will work the same in the paid versions. Your slowness may be caused by using some specific features. E.g. using TypeKit and the Sync feature have been known to cause slowdowns due to continual file transfers happening in the background. These are specific to certain combinations of Mac OSX with CC on certain types of network connections, however, and not a general issue. You can always try and turn off those features globally in the CC app. Likewise graphics acceleration features in some apps are dependent on the latest drivers and updates and you may need to tweak just that. For anything more you would have to provide more info and describe the specific issues. Just saying that your computer is slow is by all means vague, generic and mostly useless.
Mylenium -
How do I get this working? Anyone know what could be wrong?? I have Windows 8.1 and I am trying to install Creative cloud and I keep getting error 1 as the reason!!
refer
Error "Failed to Install" Creative Cloud Desktop application -
Can't install free trial of creative cloud
Trying to download free trial of CC Premiere Pro. Web site says its downloading but nothing happens
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
I am not sure why this came up. I just signed up asking for a free trial of creative cloud
Does adobe cloud include wigets
Widgets? What did you have in mind exactly?
Free Cloud trial comes with 17 stand alone software products you can download and use for 30 days, limited Cloud Space for on-line file storage, plus other tools & services.
http://www.adobe.com/products/creativecloud/tools-and-services.html
Nancy O. -
I have taken a free 30 day trial of Creative Cloud. It tries to download it but then I get a message to close Adobe Bridge. My Adobe Bridge is closed so I am not sure what I should do next?
See Error "Installation cannot continue until... Adobe Bridge is closed" | Installation | CS5
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Hello everybody. I have Mac Os X 10.6.8. Can I star with use creative clouds, or it's impossible?
Hi Daniele,
The CC2014 applications are only compatible with 10.7 or later but you can install CC and CS6 versions of most of Adobe applications but not all.
You can refer to the link mentioned below:
http://helpx.adobe.com/creative-cloud/system-requirements.html
Creative Cloud for desktop FAQ
Thanks,
Nikhil Gupta
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