Impossible me connecter creative cloud

bonjour des que j'essail de me connecter au cloud il me deconecte je n'arive pas a recuperer le produit que j'ai acheter

Please follow the steps in : Creative Cloud Connection Update
Other relevant links are :
Sign in, activation, or connection errors | CS5.5 and later
Creative Cloud can't connect Error
Activation & Deactivation Help
Hope this information helps you.
Regards
Rajshree

Similar Messages

  • Impossible to install Creative Cloud after install Yosemite for Mac

    Impossible to install Creative Cloud after install Yosemite for Mac

    Error 62 https://forums.adobe.com/thread/1573853
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Bonjour, Il m'est impossible d'installer Creative Cloud, en raison d'erreur 1. que faire ?

    Bonjour,
    Il m'est impossible d'installer Creative Cloud sur mpn PC (Windows 7) en raison d'erreur 1. Que faire ?

    Sur photoshop CC(2014) pour MAC , j'ai oublié de le préciser...

  • Whow connected Creative Cloud Photographie on a second machine

    Whow connected Creative Cloud Photographie on a second machine

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each

  • Impossible de se connecter à Creative Cloud

    Impossible de se connecter à Creative Cloud

    Salut Fred,
    Ce n'est pas possible avec connexion Creative Cloud, mais vous pouvez toujours accéder à vos fichiers via une page web à https://creative.adobe.com/files
    Voir ce blog pour plus d'informations
    http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-pre view/
    -Dave
    (used Google Translate)

  • Impossible to install Creative Cloud !

    I'm trying to install Creative Cloud for desktop but it's not work. I have the error code 62.
    I have OS 10.8.5
    Do you know what i have to do ?
    Thanks

    Error 62 https://forums.adobe.com/thread/1573853
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Connectionがアップデートできません.Mac OS X 10.7.5

    デスクトップに「ファイルを同期できません」というアラートが出るので、Creative Cloud Connectionのアップデートを試みました。
    アプリケーション＆サービスのページから、Creative Cloud Connection をダウンロードします。
    ダウンロードしようとすると、ダイアログが出るので「アプリケーションの起動」を選択。
    すると、Adobe Application Managerが起動するので、そこでCreative Cloud Connection
    の「アップデート」を選択。すると、半分インストールした所で
    続行するには、次のアプリケーションを終了してください：
    - Adobe Creative Cloud Connection
    ［アップデートをキャンセル］［再試行］
    と表示され、ここから先に進みません。（再試行を押しても同じ）
    ちなみに、このアプリは立ち上がっておらず、実行中なのはAdobe Application Managerだけです。
    もちろん、このアプリを使ってインストール中なので、これを強制終了するとインストールは中断します。
    バックグラウンドでCreative Cloud Connectionが起動しているのでしょうか？　それとも、名前は違いますが、同じソフトなのでしょうか？ 同じなら自分をアップデートするのは難しそうですが……。
    アップデートのしかたを教えて下さい。

    システム環境設定の
    Creative Cloud Connection
    の設定をすべてオフにしてからアップデートすると、最後までできました。
    これ常識？
    だいたい、勝手に同期していいなんていつ許可したんだろう。
    したんでしょうね、たぶん。これからはオフにしておこうっと。
    （ここは不思議なところですね。勝手に英語はカタカナになるんだ）
    インストラクションはちゃんと書きましょうね。

  • Do I need to be online to use creative cloud? I want to use it in the field without internet connection.

    Do I need to be online to use creative cloud? I want to use it in the field without internet connection.

    Creative Cloud Help | Creative Cloud / Common Questions
    Do I need to be online to access my desktop apps?
    No, the desktop applications in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer, so you don’t need an ongoing Internet connection to use them.
    An Internet connection is required the first time you install and license your apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
    Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

  • Creative Cloud not connecting for installing Flash Builder

    I try to install Flash Builder 4.7, but I have problem to connect Creative Cloud after I down load it.
    I did delete the contests of the OOBE folder and relaunch the Creative Cloud app as following link
    instruction App doesn’t open | Progress wheel spins continually , but It still does not work.
    Please let me know the good way to solve this issue. Thanks.

    I see the following message '
    DNS Lookup for "ops" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found      '                                                                                                                                                                                                                                                                                                                                                                           

  • Impossible d'utiliser creative

    Bonjour,
    Impossible d'utiliser Creative Cloud.
    Il affiche seulement une fenêtre vide.
    J'ai enlevé et reinstalle le programme sans aucune amelioration.
    OS Windows 7

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Impossibilité de se connecter sur le Creative Cloud

    Bonjour,
    Je viens d'installer Creative Cloud sur mon ordinateur (ordinateur portable fonctionnant sous Windows 7). J'ai créé un compte mais il m'est impossible de parvenr à me connecter en lancant le logiciel Creative Cloud. Je n'ai pas de Firewall et j'utilise Windows Security comme antivirus. Lorsque je lance creative cloud, il commence à mouliner et fini par me dire systématiquement que j'ai été déconnecté.
    J'ai réinstallé le logiciel mais sans succès.
    Une solution?

    There can be many reasons for the issue that you are facing.
    Please refer through:
    Troubleshoot CCM Applet installation and download
    Troubleshoot Creative Cloud download and install issues
    Creative Cloud can't connect Error
    Regards
    Rajshree

  • Impossible de souscrire à l'offre photo Creative Cloud

    Bonjour,
    J'ai testé le couple Lr et Ps CC et en étant satisfait je souhaite continuer à travailler sur ces logiciels.
    Je me connecte alors mon compte creative cloud et au vu de l'offre spéciale "Photo Creative Cloud" je désire m'y abonner.
    Cependant, j'ai toujours le message "L’abonnement à Creative Cloud n’est pas encore disponible dans votre pays ou région".
    J'ai essayé sur un abonnement Ps uniquement.. même message.
    Comment dois-je procéder ?, les abonnements Creative cloud ne sont pas disponible en France ?
    Merci de vos réponses
    Cordialement
    Stéphane Queyroi

    Bonjour,
    Oui mon problème est résolu.
    J'ai suivi le conseil de Hans-Günter, j'ai contacter le support par chat.
    Merci de vos reponses
    Le Mardi 12 août 2014 10h55, Arnaud Mélon <[email protected]> a écrit :
    Impossible de souscrire à l'offre photo Creative Cloud created by Arnaud Mélon in Forums en français - View the full discussion

  • Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

    Hi all,
    I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
    We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
    Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
    <snip>
    11/05/14 08:50:48:184 | [INFO] | |  |  |  |  |  | 5236 | **File download complete.**
    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
    11/05/14 08:51:05:327 | [INFO] | |  |  |  |  |  | 1784 | **File download complete.**
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | The windows error code is - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | Failed to send the request to server to get the response - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:51:06:992 | [INFO] | |  |  |  |  |  | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:51:11:514 | [INFO] | |  |  |  |  |  | 6844 | incrementing the thread. now the active thread count is 2
    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | Failed to send the request to server to get the response - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

    Hi all,
    I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
    We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
    Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
    <snip>
    11/05/14 08:50:48:184 | [INFO] | |  |  |  |  |  | 5236 | **File download complete.**
    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
    11/05/14 08:51:05:327 | [INFO] | |  |  |  |  |  | 1784 | **File download complete.**
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | The windows error code is - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | Failed to send the request to server to get the response - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:51:06:992 | [INFO] | |  |  |  |  |  | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:51:11:514 | [INFO] | |  |  |  |  |  | 6844 | incrementing the thread. now the active thread count is 2
    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | Failed to send the request to server to get the response - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

  • Adobe creative cloud in desktop not opening because internet connection is absent

    Adobe creative cloud in my desktop (I have a mac) is not opening because it says that the internet connection is absent even though I am connected to the wifi and internet is working. It was working few days ago bot now not anymore. I tried to turn off and on internet and my laptop, I tried to look for other questions similar to mine but did not found anything. I dont know what to do because I'm afraid to do a real mess!  Please, help me urgently...
    Thankyou,
    A.

    Hi There,
    Kindly try the below link to test the connectivity.
    Link: Sign in, activation, or connection errors | CS5.5 and later
    Thanks,
    Atul Saini

  • Adobe creative cloud sees no Internet connection

    adobe creative cloud sees no Internet connection

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088
    -AND JUST FOR MAC USERS
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

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