Impossible to access with hp SimplePass

Hello!
I recently formatted my hp dv6-6159sl (mintaining the same operating system Windows 8.1) and since than I no longer access Windows with fingerprint reader. In the logon screen Windows, as access option, shows only the password but not the fingerprint. Also, I tried to install Recovery Manager but the driver does not work. Also, do not work even drivers Hp Support Assistant and Hp Update. So, I can not install any of all these softwares.
What can I do? Thanks.

HI @Aryg ,
Welcome to the HP Forums!
It is an awesome place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
When I checked the software and driver page for your notebook, I noticed that Windows 8.1 is not a supported Operating System on your notebook. Windows 8.1 may work well on your notebook but because it has been untested by HP they will not provide updated drivers and software for your notebook. Downloading or Updating Software and Drivers for HP Computers
You stated you formatted the drive, was the recovery partition also formatted. If you go to Disk Management and show hidden partitions is the recovery partition intact?
For the fingerprint reader to work it would need a validity sensor driver. As there is not one listed on the driver page for your notebook I am unable to look for a specific update.
Have you done all your Windows updates?
Here is a link to an update for the Simplepass software and Windows 8 that you could try. sp61399.exe .
Good Luck and Happy Holidays!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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