Impossible to buy photoshop elements or speak to customer service rep?
I am trying to buy Photoshop Elements 13 from the Australian Adobe website. The first time I received an email from Adobe saying the order did not go through. I am trying to establish what the problem is. Sales said that there is an 'issue' with my account but only a customer service representative can tell me what it is. In the chat, customer service put me through to sales who put me through to customer service, who then do not answer my request. It is impossible to get through to customer service on the phone as well. It seems amazing that it should be this hard to purchase an Adobe product. I am getting increasingly frustrated as it has been 3 days of trying to purchase the product now. It is very disappointing that customers should have to experience such poor service. Can
To buy any Adobe software, the best place is to go to Amazon (assuming
there is one in Australia) because their price is always comparable or
even better than anywhere else.
Now to contact Adobe, you need to open a chat link from this link:
<http://helpx.adobe.com/uk/contact.html>
Good luck.
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NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections
My name is Timothy. I would like to dispute a Verizon Wireless debt on a closed account. The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account. I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment. I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge. The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question. I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative. I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative. Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.
Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter. -
Impossible to buy Photoshop Elements 10 online in Croatia
Adobe massively complains about piracy in Central European contries and yet when you try to buy software online they won't let you.
I've been trying to buy PE for a few days now with no success. I'm very annoyed by this and it looks like my only solution is to find some other product.
What annoys me even more is the fact that there is no e-mail support on www.adobe.com to whom I could write and complain about this problem.
This forum is the only similar place I could find and I can now only hope that someone from Adobe will take time to read this and respond with a proper solution.
First I tried ordering online from one of their Croatian resellers. They only sold the outdated P. Elements ver. 9. Another annoyance was the price of cca 100€ which
is a total rip-off compared to Adobe prices online.
A kind Adobe representative told me in chat that it's impossible to order a download version on their site from Croatia (I don't need a DVD shipped, just serial number sent via e-mail - hello?).
He also reffered me to their Europe resellers. Their only official reseller in Croatia didn't have Elements 10 in stock at the time (and they only sell a 100€ boxed version, not download).
While I would still pay that, what I consider to be a rip-off price, I can't order something out of stock. Any other reseller for Europe who offered a download version didn't want to sell as well.
(Same reason as American).
Paying by credit card is my only option at the moment and probably no local stores in my small town have P. Elements in stock.
Besides, why should I bother looking for something all over town when it's so easy to buy software online today, at least from other companies anyway.
Since I don't want to risk trojans and viruses with pirated products, and getting a decent photo editing software for home use is now becomming an urgent matter,
I'm affraid I'll have no choice but to look for some other solution.
Thank you Adobe for treating Croatia like some stone age nation.The Adobe distributor for Croatia is:
HSM Informatika
Grada Mainza 19
Zagreb 10000
Croatia
Tel: +38513908930
Fax: +38513758850
There is a download store for Eastern Europe:
https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=703 2501&store=OLS-EU -
I want to buy Photoshop Elements with money in my iTunes account. Is this possible?
Can I use money in my iTunes account to buy Photoshop Elements?
nope...hehe...yes ....if you have the money...it's yours
http://itunes.apple.com/us/app/adobe-photoshop-elements-10/id465291110?mt=12 -
I just bought the canon 5d mark iii and my photoshop elements 10 won't read my raw files. I want to buy photoshop elements 13 but want to make sure my camera is compatible with it first. Thank you for your help!
Photoshop elements 10 should be able to open those files if you update to camera raw 6.7
Which operating system are you using?
windows
Adobe - Photoshop Elements : For Windows : Camera Raw 6.7 update for Elements 10
mac
Adobe - Photoshop Elements : For Macintosh : Camera Raw 6.7 update for Elements 10
Also, photoshop elements 13 will open those files as well. -
Can I buy Photoshop Elements 13 and use it on my home computer and my Surface Pro 3?
Can I buy Photoshop Elements 13 and use it on my home computer and my Surface Pro 3?
Also why is there no customer service phone number associated with Adobe Photoshop? It makes me hesitant to purchase from a company that refuses to offer support. I guess I'm asking a question on a forum and the company directed me to.??jcat111777 wrote:
Can I buy Photoshop Elements 13 and use it on my home computer and my Surface Pro 3
Yes, you're permitted to activate the software on a maximum of two computers at the same time. -
I currently have Photoshop Elements 7 on my Personal Computer.
I would like to buy Photoshop Elements 13 for my laptop. Would version 13 work without version 7 on my laptop? Or do I first need to install version 7 on my laptop?Yes you can directly use the upgrade version.
You can visit this page Photoshop Elements (PSE) knowledge base. for further assistance.
Regards
Kishan -
How to buy photoshop elements in india
How to buy Photoshop elements 13 in India as the site is not allowing for exclusive purchase of Photoshop elements13. I have by oversight purchased Photoshop premier elements13 instead of Photoshop elements 13 due to confusion. Can any body help me in this ?
I have got another option I want to go for the both,Test.
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Can I buy Photoshop Elements now and download later?
Now I work on an old Mac but I'm waiting for my new Mac.
Can I buy Photoshops Elements now (it's a good price now) and download later, maybe over 1 or 2 weeks?Sure. The download version is the same as the trial (not talking about the app store version, which is a completely different thing), so you can always download the trial and enter your serial number to convert it to a working version.
If you buy the app store version (which is usually more expensive and also has more restrictions on it), you can reinstall it at any time by going to the Purchased tab in the app store. -
If I buy Photoshop element 13 online, do I get a once off licence with or must I renew the licence each year?
What 99jon said, and here's the official confirmation from Bob Gager, the head of the PSE team:
Elements 13 Licence? -
Impossible d'ouvrir photoshop element 11 au bout de 6 mois
Bonjour,
Voici mois que j'ai acheté photoshop element 11 et celui ci depuis 3 jours ne veut plus s ouvrir, j'ai tout essayé et impossible. Merci de bien vouloir resoudre mon probleme car si au bout de 6 mois cela ne fonctionne plus c'est quand meme grave.
Merci
Brigitteil ne se passe rien ,juste un point d'interogation 2 secondes puis plus rien windows 7
Date: Mon, 30 Dec 2013 23:36:30 -0800
From: [email protected]
To: [email protected]
Subject: impossible d'ouvrir photoshop element 11 au bout de 6 mois
Re: impossible d'ouvrir photoshop element 11 au bout de 6 mois
created by MichelBParis in Photoshop Elements - View the full discussion
Que se passe-t-il exactement quand vous essayez de l'ouvrir ? Avez-vous un message ?
Etes-vous sur Mac ou Windows ? Quelle version ?
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5968455#5968455
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Start a new discussion in Photoshop Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
Want to buy Photoshop elements but when I buy it says it is for windovs and I use mac what do I do
want to buy Photoshop elements but when I buy it says it is for windovs and I use mac what do I do
If on the Adobe site, make sure to do it from a Mac. If you are using a windows computer to do it, you may not get the Mac option.
Or go here:
Amazon.com: Adobe Photoshop Elements 13 [Mac Download]: Software -
Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
Impossible de telecharger photoshop elements 4.0
Bonjour,
J'ai un ordinateur portable DELL c'est un PC sous Windows XP SP3.
J'ai eu un souci informatique et j'ai été obligée de réinstaller certains logiciels.
Dont Photoshop Elements 4.0, quand je rentre le numéro de série il me demande d'insérer le CD, alors que le CD est déjà dans le lecteur.
Pouvez vous m'aider, svp, merci.Hallo, can you speak or write in german? I can`t English very well.
Am 08.03.2014 17:22, schrieb hatstead:
>
Re: photoshop elements 4.0
created by hatstead <http://forums.adobe.com/people/hatstead> in
/Photoshop Elements/ - View the full discussion
<http://forums.adobe.com/message/6191188#6191188 -
Wanting to buy photoshop elements 7
can you change backgrounds in photoshop elements 7 I have digital backdrop cd
In case you want to put a different background from your cd behind you image follow these steps:
1. With a selection tool, magic wand, magnetic lasso, lasso or polygon lasso, select your portrait. How well this looks will depend upon your skill in making the selection.
2. Now that the selection is complete, go to menu Select > Save Selection, give it a name and click OK. If you need to bring it back, Select > Load Selection.
3. With the selection still visible, Edit > Copy, then Edit > Paste. You should see two layers, one the Background the other Layer 1. Click the "eye" in the Background Layer (left most column in the Layer palette.) Now you see only what you selected.
4. Without closing the image you have been working on, Open the background image you want to use. Make adjustments in pane size so you can see both images.
5. Click on the selection layer you made "your portrait" to make it your focus. Select the Move tool, click on the "portrait", hold and drag to the "background" image.
6. If you need to resize the "portrait", select the Transformation tool, Ctrl+T, and use the handles to resize. Pressing the Shift key and grabbing a corner handle will resize the image maintaining it proportion.
Let me know if this is what you wanted to do.
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