Impossible to cancel my subscription - Password not recognized

Hello, Once logged-in on the Spotify website, I follow the different links to cancel my subscritpion.I'm asked for verification purposes to re-enter my Spotify password My password is not recognized ("Incorrect password) and I cannot then complete the process.Note that I've tried several time to reset my password and it's not changing anything... Could you please help? Many thanks,Martin

Hey there , welcome to the community!
I apologize for the late reply. Can you try clearing your cache/cookies or using a different web browser? If that doesn't work, contact that payments team through the online contact form or  and they can get your subscription canceled for you. If you contact them through the form and you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with a representative that can assist you.

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