Impossible to cancel subscription to Creative Cloud

Question

The phone tree has no option that even sounds like the right person to talk to about cancelling, and the wait is over an hour.
The directions online are circular - it says the link saying "cancel this membership" leads somewhere it doesn't.  Instead, all you get is directions to contact customer service.
The chat function says there is an agent available but when you open it tells you they are helping other people, and I've been waiting 30 minutes already.
You have taken a total of 4 hours of my valuable time, with no end in sight, just to cancel a duplicate Creative Cloud subscription.
The above constitutes an attempt on the part of Adobe to prevent customers from cancelling subscriptions, so they can be paid $20 per month for nothing.
I expect the account under [email protected] to be cancelled immediately.
Thank you,
blueskies2394

Answer 1

Yes I know what you're talking about... phone conversation is the only way. I had a year agreement and found out that they continued to charge me thereafter the year. After going round and round in circles on the website I miraculously found a contact no. to call. Phone conversation is the only way to communicate, particularly with reference to charges.  I then spoke with a representative who said that Adobe automatically signs me up for a further year after the year expires, and therefore I would have to pay a cancellation fee. I was not impressed, especially not being provided with warning that the subscription was due to end. I think it is just manners to incorporate a system for which asks you first with a notification in advanced rather than automatic. So my recommendation is if you are looking to sign up on a specific period to ensure that you know whether or not they are going to auto charge you for another period of time thereafter. I have to say they need better communication details on their website!