IMPOSSIBLE TO cancel subscription

BE CARE OF THESE PEOPLE. I HAVE NO SUBSCRIPTION, BUT IT KEEPS CHARGING AND THERE IS NO CANCEL BUTTON.

In other words, you are being fraudulently charged for a Skype Number subscription which you did not order or authorize? 
If yes, please contact Skype Customer Service immediately: here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Please also alert your payment method issuer.  Take the pro-active measures of changing your Skype account, payment method account(s), and e-mail address passwords.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Impossible to cancel subscription to Creative Cloud

    The phone tree has no option that even sounds like the right person to talk to about cancelling, and the wait is over an hour.
    The directions online are circular - it says the link saying "cancel this membership" leads somewhere it doesn't.  Instead, all you get is directions to contact customer service.
    The chat function says there is an agent available but when you open it tells you they are helping other people, and I've been waiting 30 minutes already.
    You have taken a total of 4 hours of my valuable time, with no end in sight, just to cancel a duplicate Creative Cloud subscription.
    The above constitutes an attempt on the part of Adobe to prevent customers from cancelling subscriptions, so they can be paid $20 per month for nothing.
    I expect the account under [email protected] to be cancelled immediately.
    Thank you,
    blueskies2394

    Yes I know what you're talking about... phone conversation is the only way. I had a year agreement and found out that they continued to charge me thereafter the year. After going round and round in circles on the website I miraculously found a contact no. to call. Phone conversation is the only way to communicate, particularly with reference to charges.  I then spoke with a representative who said that Adobe automatically signs me up for a further year after the year expires, and therefore I would have to pay a cancellation fee. I was not impressed, especially not being provided with warning that the subscription was due to end. I think it is just manners to incorporate a system for which asks you first with a notification in advanced rather than automatic. So my recommendation is if you are looking to sign up on a specific period to ensure that you know whether or not they are going to auto charge you for another period of time thereafter. I have to say they need better communication details on their website!

  • Skype makes it IMPOSSIBLE to cancel subscription &...

    I am being sent in a vicious circle in an attempt to cancel our subscription & get refund, this has been going on for over a week. Skype needs some serious actual customer support! I continue to get emails that I CANNOT reply to which gives me a link, which takes me BACK to a page I've already SUBMITTED 3 TIMES!! If Skype won't put down the month and year I created our account, how am I supposed to know? Anyone else document that from about 10 years ago? Wow, giving me serious thought as to remove Skype account altogether. I've wasted valuable, cannot afford it......time on this and am back at square one. Come on Skype, get some SERIOUS EFFECTIVE CUSTOMER SUPPORT!!

    There is a Skype FAQ on how to cancel a subscription.  It's rather easy to cancel a subscription.  It actually takes less steps than signing up for one.
    https://support.skype.com/en/faq/FA1881
    It's was the top item on the list when I typed "cancel subscription" in the skype.com site search box and the commmunity search box (from a user).
    https://support.skype.com/en/search?q=cancel+subscription
    http://community.skype.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=catego...

  • URGENT - Impossible to cancel subscription

    Hi, I've tried to contact costumer service but I keep being redirected to the community. Using a different browser doesn't work and I need help urgently. I bought a 3 month subscription for calls to the US. This subscription will be renewed tomorrow. A few weeks ago, I used up all the minutes from this 3 month subscription. I decided to buy a one year unlimited subscription for calls to the US. Unfortunately, I realised I couldn't cancel the 3 month subscription. I checked the FAQ on how to cancel a subscription but 'settings' do not appear... What is the best option for me right now? I'd like to cancel my credit card details but I'm not sure if that means that my one year unlimited subscription will be canceled (and thus I won't be able to make the calls I've paid for)? 
    Thank you in advance for your help.

    In other words, you are being fraudulently charged for a Skype Number subscription which you did not order or authorize? 
    If yes, please contact Skype Customer Service immediately: here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Please also alert your payment method issuer.  Take the pro-active measures of changing your Skype account, payment method account(s), and e-mail address passwords.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Cancel Subscription doesn't work !!!

    1) On a expired Skype Number subscription, Skype keeps trying to charge the Credit Card 2) Even worse, it doesn't let the end user remove the Credit Card. It claims that it is required to cancel subscription first, but when the option is selected, nothing happens! 3) Hence, the subscription cannot be cancelled and the credit card cannot be removed. 4) The Support Contact Page doesn't offer an option to report issues like this. What is going on here?????  

    1.  Skype numbers are subscriptions so they will renew.  The renewal is billed 3 days before the subscription ends and continues to attempt to bill with the information on file for those 3 days.  If the payment doesn't go through it will resort to cancelling the subscription due to non-payment. 2.  You need to add a new credit card or cancel the subscription.  You can add a new credit card at any time.  You can cancel the subscription at any time.  If for some reason certain buttons don't work right, try another web browser.  The issue may exist with your web browser or a plug-in you have installed. 3.  You can't delete any credit card in use by a subscription unless you cancel that subscription.  If  you have another credit card on file you can switch payment of that subscription to that credit card.  You will then be able to delete the card on file as well.  This is rather common and makes sense to me.  Paypal subscriptions work the same exact way. 4.  You can contact Skype Customer Service but I believe that they may just walk you through the same exact process.   Skype Customer service can be contacted by filling out a Support request options on the Support Request page. https://support.skype.com/en/faq/FA1170    

  • Canceling Subscription

    I have a subscription for Hong Kong S.A.R., China unlimited min, which I joint on 21 June 2010. It has been more than 2 years now and I want to stop the recurring payment so that no more money's going out after the latest payment, which was on 25 Jun 2012.
    I tried to cancel the subscription myself but the 'cancel subscription' button wasn't present. Please help me with this.
    My Skype name is sui.ying.lee
    Thank you.

    Please HELP!!

  • Cancel subscription not working.

    I cancelled my subscription, but it does not appear that it went through? I followed the steps as far as adobe shows (hit Cancel subscription after selecting my reason for cancelling) but Adobe sent me a bunch of emails saying they have tried to charge my credit card. How do I actually cancel, especially now that my membership expired? I cancelled before my membership expired.

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Can't cancel subscription

    I took out a 1 month subscription for 400 minutes to France to call a friend on her mobile phone. I have used all the minutes and tried to cancel the subscription before I get charged for another month.
    I clicked on the cancel link and all the subsequent links up to the one that says are you sure, then it just loops back to my account page and the subscription is still there.
    I looked in the help guide and my account page looks nothing like the one shown in the guide, mine looks very crude and seems to lack functionality.

    @mojo-sx5
    Haven't seen similar reports, so could you try to use a different browser and maybe as Foyan said clear browser cache, if problem persists please contact customer service and they can look into this problem: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
    Of course they can help you cancel subscription as well.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now

    I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now
    the website is so bad that it goes around in a circle- & you cannot access a place where you click & it is done. Nope.. If I cannot cancel it tonight, I will have to call the c/c  to force the issue. I wasted my evening on this silly thing....
    Pl call 818 523 8735 now.

    Dear Sir:
    I think you do not seem to understand: this link you provide is TOTALLY
    BOGUS & FRAUDULENT!
    This is precisely the point of my email.
    If I go there, & YOU CLICK SOME indeterminate options..& it opens another
    tab & it is exactly the same as the one you came from. & on it goes.
    Adobe shoul know better!
    Unless, you are pulling off another AOL thing of the '90s.
    I am going to call the credit company & report it as fraudulently charged.
    See if that works.
    robin

  • Wish to cancel subscription

    I wish to cancel my subscription and have not found an avenue to do so, even after extensive research on the site and these forums.

    Hi Doug ,
    Please refer to the following link to cancel the subscription.
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
    Regards
    Sukrit Dhingra

  • HT1918 how do I cancel subscriptions on Itunes?  I can't find the way to do it?

    Question
    How do I cancel subscriptions on ITunes?  I can't seem to find the way!

    There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

  • Trying to cancel subscription...

    Want to create a new skype ID. Before that, I'm trying to cancel my existing skype premium subscription, 'release' the online phone number and remove the associated credit card information (and willing to let go of any remaining credit). Was able to cancel the subscription but there is no option to remove/release online phone number. And when I try to remove the credit card, it says I must cancel subscription first (which I did already). UGGGHHHH.
    Any help would be appreciated.

    Hi,
    Online Number can be released only through refund or number expiration and even then it will still be linked to Skype account for 90 days.
    If you have just recently purchased your number then you might be eligible for a refund and customer service can help with that:
    https://support.skype.com/en/faq/FA1170/How-can-I-​contact-Skype-Customer-Service
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

    Trying to cancel subscription. I get to the manage link for service or product for which I want to cancel the subscription. There's no Renewal Status field. Please help

    Hi elizabetht49548035,
    I see that you have an Acrobat Pro subscription. To cancel that, please Contact Customer Care. Choose Acrobat from the top drop-down menu, and then choose Membership, Account, and Payment. Click the blue "Still Need Help?" button at the bottom of the page to find both phone and chat options.
    Best,
    Sara

  • HT2589 ?Frustrated, unable to discontinue Hulu Plus account that i took complimentary for one month and now can't stop from automatic renewals. Easy to sign up; impossible to cancel. Misrepresentation in marketing?

    Frustrated, unable to discontinue Hulu Plus account that i took on a complimentary basis for one month, and now can't stop from automatic renewals. Easy to sign up; impossible to cancel. Misrepresentation in marketing?

    http://www.hulu.com/support/article/203239

  • I have monthly subscription app how can i know about who cancel subscription ? and how i can calculed the monthly revenue ?

    i have monthly subscription app how can i know about who cancel subscription ? and how i can calculed the monthly revenue ?

    Apple20141 wrote:
    Or open sim tray and find out the carrier ring the carrier and give them numbers on sim
    The carrier will not give out information about the owner of the phone.

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