Impossible to download photoshop creative cloud

Hello,
I have suscribed in august a one year photoshop creative cloud license. I had recently to reload Windows 8.1, now I can't download creative cloud anymore. I have tried many times. Once appeared a red message reading someting like "we can't download, try again" in my account's screen. I have tried again and again. What should I do? I hope I have a solution before my subscription is over! Thank you for your help.
Bonjour,
Depuis que j'ai été bligé de reformater mon disque, je n'arrive plus à télécharger photoshop. J'ai pourtant un abonnement d'un an qui est toujours actif. J'ai essayé et essayé à maintes reprises, rien ne se passe. Une fois j'ai eu un message m'indiquant qu'on n'arrivait pas à télécharger l'application sur mon ordi, et qu'il fallait que j'essaie à nouveau. J'ai recommencé sans succès. Que dois-je faire? Merci d'avance à ceux qui ont une solution, car en attendant le compteur tourne et je perds chaque jour de l'argent...

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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