Impossible to open mail and preview after 10.8.2 update

Hi,
My mom has a macbook pro very recent, bought a month ago or so,
the preview app wanst working so I have updated the system to 10.8.2
now Mail.app doesn't launch neither preview and when I try top open the pref panes and access mail prefernces or icloud preferences, the pane closes.
any advice?
many thanks

EDIT: please remove all items from login items first
Go to
 > System Preferences > Users & Groups | Login Items
Select everything in the list and click the - (minus) button underneath.
Restart the mac and test to see if Preview and Mail.app work as expected.
Message was edited by: softwater

Similar Messages

  • After a recent mac update, my ichat, mail and preview applications have been disabled! How do i fix it?!

    My new laptop has been asking for an update so i went on with it.. now i cant see my ichat, mail and preview icons on my dock. I looked for it and when i tried to open it, it says it's been diabled. What happened?! How can i get it back?! HELP please

    Hi,
    This Users Tip was written to Enable the Reinstall of iChat.
    AS it is the app itself rather than the support parts that is missing you should be able to do the "Easy Way" for that app.
    Insert the Install Disk.
    Drag window large enough to see the Option Installs Folder
    Open that and then Launch the Optional installs.mpkg.
    Select iChat and select Continue to Install.
    This will install iChat at the Install Disk Level.
    As iChat gets up dated with certain OS Updates you will need to Download and run the Combo Version of the last OS Update you did.
    Download the .dmg.
    Expand and launch Installer.
    Run it over the top of what you have.
    The Users Tip also tells you how to use Pacifist to Open the Install Disk and select various bits.
    Obviously this can be used for the other apps you are Missing.
    These too, will need you to "Run the Combo" afterwards.
    7:34 PM      Tuesday; October 4, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • After upgrading to Lion, I went to open Mail and received the message that it needed to upgrade my Mail database - this may take a few minutes. The bar shows it is about 1/5 along and has been there for over 10 hours. Help!

    After upgrading to Lion, I went to open Mail and received the message that it needed to upgrade my Mail database - this may take a few minutes. The bar shows it is about 1/5 along and has been there for over 10 hours.
    I tried quitting and starting again but it just jumps back to the same spot.

    It is quite large, but I have tried two of the fixes suggested and things now seem to be moving along.
    (I was unable to seach properly before which is why I posted the question - it was a bit of a panic)

  • Following = Impossible; no such option in mail preferences - iCloud Mail couldn't be enabled from the iCloud Preference Pane. Open Mail and add your iCloud account from Mail preferences.

    iCloud Mail couldn't be enabled from the iCloud Preference Pane.
    Open Mail and add your iCloud account from Mail preferences.

    What is your question?

  • PDF's in Mail and Preview not displaying correctly

    Ever since upgrading to Yosemite PDF's are not displaying correctly. Every time i generate a PDF of a sales quote it seems to lose a lot of information.
    But the strange thing is.....
    Preview and Mail both show PDF with missing text.
    When I open using "Quick Look Attachment" within Mail or Adobe Acrobat it looks perfect.
    When emailed, recipients (mostly Windows users) seem to have no problem opening it and seeing all text.
    So far seen that issue is only in Preview and Mail
    Only has happened since upgrading to Yosemite
    PDF is created using web based ZOHO CRM to build quotes.
    See image below to see the difference in what Mail and Preview sees compared with how other apps open the same PDF.
    NOTE: sensitive info has been purposely blurred on image.

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one. 
    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
    Isolating an issue by using another user account
    Try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
    Safe Mode - Yosemite
    Safe Mode - About

  • Digitally Signed PDF crashes Mail and Preview

    I've run into an odd situation - if I try to send a digitally signed PDF file using the Mail app or even view that file in the Preview app, those apps crash. The PDF files are created in Adobe Acrobat Pro version 9.1.0 (for the Mac). My Mail and Preview apps are right up to date.
    The same PDF file still opens just fine in Adobe Acrobat. If I create exactly the same file, but don't go through the digital signature step, the files open (in Preview) and send (in Mail) just fine.
    Anyone else run into this problem and/or have a suggestion on how to avoid it?
    (P.S. By "create", I mean I have printed to the "Adobe PDF 9.0" print driver, which creates the base PDF file. Then I have also "secured" the file by requiring a password be entered to change anything. The final step, which seems to be causing the problem, is digitally signing the file.)

    The problem may be related to asking Acrobat 9 to output a file format "compatible" with older versions -- along with adding security.
    If you check the Console log, I think you will find that the "mdworker" task is also crashing -- even when you open the file successfully with Adobe Reader. I presume this is Spotlight trying to index the file.
    Safari will also crash when attempting to view such a PDF. It puts out a Console message indicating invalid AES block size or some such. Presumably this is related to the 128 bit AES security in the PDF file. Using 128 bit RC4 results in a file that doesn't crash Preview, but the document content is garbled by Preview so it's just as bad.
    --Bob

  • Mail and Preview crashes when printing.  I have 10.8.3. error message something about est-e-filing plug in.  Help anyone??

    I have the latest OS 10.8.3 and just recently Mail and Preview constantly crashes when printing.
    It seems that it is missing a plug in or something.  Error messge is Mail quit unexpectedly when using the est-e-Filing-pdes plugin.
    Same message in Preview.
    Actually I have experience more crashing (with Numbers) since last update.
    Can anyone help?
    Raoul

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Mail and Preview crashing upon launch

    Okay, so it's just another day, and I'm launching Mail, just like I've done a million times before, but for some reason now all I get is just one bounce out of the icon in the dock, and then... nothing happens. Below, I've copied and pasted some gobbledigook from the Console log. I've discovered that Preview seems to be suffering from the same issue (the Console log reads similarly). The only other malfunction going on at the same time is my HP Scanjet 5400 scanner won't let itself be initialized.
    dyld: Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    Reason: no suitable image found. Did find:
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: Mail crashed
    Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: crash report written to: /Users/andy/Library/Logs/CrashReporter/Mail.crash.log

    Well, BD, I got it to reboot in safe mode. (You know, several times previously, I pulled the plug on this suggestion from you and others, as found in prior posts. This was because I failed to realize how much patience is required, while that gray Apple screen hangs there, its clock icon swirling, round, and round, and round, pointlessly, silently, ominously. This time, I dealt with the tension by leaving the house for a whole half hour, and I found a safe mode login screen upon my return. Yay!)
    And, so, then I got the disk permissions repaired, using Disk Utility, as instructed.
    While still in safe mode, I tried to launch Mail and Preview, but, sorry, same drill -- failure to launch. Rebooting to regular mode, and again trying to launch Mail and Preview -- still not working.
    Here's how the crash log reads for the last Mail crash:
    Host Name: Andy-Leahys-Computer
    Date/Time: 2009-02-20 18:00:16.953 -0500
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: Mail
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Parent: WindowServer [63]
    Version: 2.1.3 (753.1)
    PID: 198
    Thread: Unknown
    Link (dyld) error:
    Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    Reason: no suitable image found. Did find:
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
    But, you know, it looks like Disk Utility might have left a little love letter on my hard disk, a previously unnoticed folder entitled "DamagedFiles." There are 11 aliases in there, one of them named "00589800 Quartz." Tell me, BD, is that the smoking gun?

  • Having mail 4.5 issues- open mail and get a new features message so I must import messages first in order to use mail 4.5.  Just recently put in MAC OSX 10.6.7.  Once it imports click done to start using mail, but end up with the rainbow wheel? Now What?

    Having mail 4.5 issues- open mail and get a new features message that says in order to use the new features, I must import existing messages into the new version first in order to use mail 4.5.  Just recently put in MAC OSX 10.6.7.  Once it imports I am to click done to start using mail, but end up with the rainbow wheel of death and it also says you cannot use mail until the import is finished? Now What?

    Is Mail still "spinning"?  If it's been doing that for a while, I'd kill it, using either Activity Monitor or the OS X application picker.  Then relaunch Mail and see what happens.
    Two "by the ways":
    1) Your system details mention an PPC iMac.  Since a non-Intel Mac can't run OS X 10.6, you seem to have another Mac.  You might want to consider updating your system details.
    2) You seem to have been misled by the poor labeling of the message composition fields on this forum into trying to enter your entire post into the "subject" field.  In the future, just enter a summary of your post there and the main text into the field below it.

  • Mac mail is not responding OS 10.8.1.  I open mail and it freezes.  I've even reinstalled mountain lion 10.8.1.

    My Mac Mail application is not responding.  I open mail and it autimatically freezes.  I've reinstalled Mountain Lion 10.8.1. and ran disk utility.  What can I do to fix this?

    I meant automatically...

  • Can't open mail and app store. I've tried to reinstall Maveriks using recovery but I get a message that I can install using my apple ID. Any help??

    Can't open mail and app store. I've tried to reinstall Maveriks using recovery but I get a message that I can install using my apple ID. Any help??

    Disable your antivirus and firewall, and try again.

  • Cannot recieve notification of emails until i open mail and refresh

    cannot recieve email notifications until i open mail and refresh

    I just had this happen to me the last few days.  I had no trouble getting my emails Pushed to me then all of sudden, I had to open mail to see them.  All I had to do was a restart of my Iphone and it was fixed.

  • After updating my IOS TO 8.1 (12B411) on 10/23/14, I went to update my blood sugar level in the IHealth app. And now after the new IOS update I'm unable to find the blood glucose option in the IHealth app. Did Apple remove it or just mess up AGAIN?

    fter updating my IOS TO 8.1 (12B411) on 10/23/14, I went to update my blood sugar level in the IHealth app. And now after the new IOS update I'm unable to find the blood glucose option in the IHealth app. Did Apple remove it or just mess up AGAIN?

    Apple removed blood glucose until further notice. The reason behind this is that it gave a distorted picture in countries where the medical world used other measuring units. I suspect it will be available again in a future update.

  • Problems opening mail and address book after install

    Ok I just reinstalled Leopard (erase and install after making backup with superduper).
    When I open Mail I get the message:
    +Mail can’t open because its index is read-only.+
    +This file is located in Michael MBP:Users:Michael:Library:Mail:Envelope Index. If this file is on your computer, use the Get Info panel in the Finder to change your permissions for this file to “Read & Write.” If this file is located on a network server, contact the server administrator. After your permissions are changed, open Mail again.+
    ok so when i go to that "envelope index" file it is about 6.3mb, when i check permissions, system and everyone are already read & write, there is also an (unknown) option that says read only but won't let me change it. if i move the "envelope index" file to the desktop and try to open mail, it creates a new envelope index file, but one that is way smaller, like 220k, and then nothing happens at all, mail just sits there, and i have to force quit it.
    also when i try to open address book, it bounces on the dock for a second, then closes.
    please help! i have to install on 2 more macs still

    I've had the same problem. There are usually two or three envelope index files (envelope index; envelope index-1; envelope index-2, etc.). Envelope index-1 is always the one that has me, as the user, as read/write. I trash the other files and open Mail again. It then tells me that it has to import mailbox and that usually takes two to three minutes. Sometimes it then opens, but often it will say headers are damaged and to quit and re-open. It imports the mailbox again and stays open until I have to close or restart and then we start the process all over again. I've tried repair permissions, but no help. Very annoying.
    Message was edited by: desulliv

  • Impossible to open mail folders outlook-exchange server

    After setting an exchange server 2010 in a domain i created the users' mailboxes. Now i want to configure the users' computers in the domain so that they can send & receive e-mails with Microsoft outlook. But i got 2 problems. The first one is that while
    i was configuring the user's computer with outlook i was asked to configure the computer's default gateway ip address. Why is it compulsory to configure it?what is its use?
    The second question is that after connecting the user's to his/her mailbox through outlook i can't access outlook's GUI to send & read the received mail bcz i got this following message:"it's
    impossible to open default mail folders.Microsoft exchange is actually busy.If this message always appears within 30 minutes contact your system administrator". What should i do to fix this issue? Hope you will help. thx in advance

    Hi,
    In order to avoid confusion and keep track of troubleshooting steps, we usually troubleshoot one issue per thread in order to find a resolution efficiently.
    Concerning your another question, I suggest you create a new thread so that more people can help you. Thanks for your understanding.
    Best regards,
    Amy
    Amy Wang
    TechNet Community Support

Maybe you are looking for

  • Issue while deleting a row from a table

    Dear friends, i am getting an issue while deleting a row from a table, pls check screen shots , the first screen shot is my table contents when i delete 2 row , the second row is deleting properly like below screen shot but i want like below screen s

  • External drive icon not appearing on desktop

    Hi - I have also posted this in the Time Machine forum as this is where my problem started. New iMac yesterday - replacement for faulty iMac which I had backed up using Time Machine. Reinstall from Time Machine effortless - no problem. Downloaded ava

  • Server 2012 R2 Hyper-v Servers not being discovered by the mp

    Sorry if this is a dup question. I did see the one for 2008 but that didn't fix my issue. I have 4 hyper-v servers running server 2012 r2 in a cluster. I have scom 2012 r2 and it detects the cluster and 3 out of the 4 hyper-v servers. the 4th server

  • Fixed JRE location

    Hi everyone, I need to set a fixed location of the JRE (no the default value http://java.sun.com/products/autodl/j2se). I want the users of my application to be able to download the JRE from a location in my local network. I've tried several ways but

  • Working out sample BPM's

    Hi there, maybe not strictly a logic question but.... i was wondering if anyone new an easy way of working out the BPM of a sampled loop, vocal etc. Sorry if this is a stupid question!! Cheers Alex