Impossible to reconnect to home WIFI Network

Question

Hi,
I bought a Blackberry Q5 about a month ago, replacing my old Blackberry Curve. I actually have a number of problems with this phone, but more about those later - my big problem is the wifi connection. When I first activated the phone I was able to connect to my home WIFI network without any difficulty - entered the WEP key and that was it. This morning my phone suddenly informed me that it had disconnected me from my saved home wifi network. Impossible to reconnect, so I deleted the saved profile and tried reconnecting. When I enter the WEP key, it manages to "associate with the network" at the second attempt out of two (first attempt fails usually but then the Q5 tries again automatically) but I then get an error message "unable to authenticate against the network. verify saved network security settings". I have not changed ANY settings and it worked before. Note that two other computers are also connected to my WIFI router via ethernet cable (but also occasionally via wifi) and the internet connection works fine for those computers. Also, my wife has her smartphone (not a Blackberry) connected to the router via wifi and it works fine for her. Can someone please help? I don't have a 4G mobile signal at home so downloading mails and surfing the net via the mobile phone network is very slow and frustrating 
Two other complaints I have re the Q5: 
1) with my old Blackberry Curve I was able to log onto the local blackberry site  ( http://www.blackberry.orange.fr/ ) and set the parameters of how and which email messages were sent to my Blackberry - for example only messages received from certain addresses or (more importantly) only the message headers. For this latter option it was then possible to either delete unwanted messages directly from the server or only to download for SPECIFIC messages the message body with or without attachments. This feature was especially useful when travelling abroad - which I do regularly - in order to limit expensive roaming bills for downloading large amounts of unwanted or unimportant data (before enabling this feature for my Curve I had a nasty surprise of very expensive roaming bills). It seems that it is impossible to programme a Q5 to filter for specific messages and / or to download message headers only in the first instance. This is NOT progress - does anyone have any suggestions of a work around?
2) My Curve allowed me to set the alarm clock so that the phone would "wake up" and sound the alarm at the correct time even if the phone was turned off. It seems that this is impossible with a Q5 - if so, that is moronic, some of us do not want to have our phones turned on 24/7!
Many thanks in advance

Answer 1

Expat wrote:
Thanks for your reply. I managed to reconnect to the wifi by deleting the home wifi saved profile and reconnecting.
Excellent!
Expat wrote:
The lask of filtering option is very annoying, that was one of the main advantages of Blackberry mail for me. with Google searches I have read that Blackberry now offers the filtering and email header services I want, using their Blackberry Enterprise service - but i rather fear that this is an extra (paying) service and I am not a company...
BES has always existed, so that is not really a proper correlation. BES indeed is a higher level of service, available for both legacy as well as BB10 devices. But, by itself, BES offers no filtering of the type you originally requested...what BES does is provide an even tighter integration between the remote BB devices and the messaging server (e.g., Exchange, Notes, etc.).
The real difference here is BIS...BIS had filtration services. BB10 does not use BIS, and hence that service is removed.
With BB10, the solution to your situation, as you originally described it, is at the server...and this holds true if it's BES or not. On your server, you need to configure whatever rules you desire. What I do is to leave an Outlook client running all the time, and it has rules built into the client, which move messages around to different places. Any messages that are moved out of the Inbox and into some other folder are then removed from my device Inbox as well. So the result is the same as if I were using BIS -- actually, it's better...all BIS did was say to send the message to the device or not...no other processing possible...with Outlook, I can automatically move the messages around to wherever I desire them to be, and my Inbox is uncluttered on all clients that work with that same email server.
Expat wrote:
Liekwise, using the alarm feature has suited me since I thus can use my phone to wake me up instead of having to use an oldfashioned alarm clock. But if I am in a different time zone I want to be able to turn off the phone in order to avoid having someone call me at 3 am....
Oh...very simple to accomplish...simply turn off the Mobile Network connection, and you won't receive any phone calls at all. Or modify your notifications and turn the phone ringer off.
Expat wrote:
all in all I think my service provider sold me an expensive phone that is not at all suited to my needs....
Quite possibly...but caveat emptor still applies, does it not?
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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