Impossible to see/change my e-mail account with Curve 9300

Since a recent provider problem (Telekom Germany), I have been unable to download programmes or receive e-mails via this account. However, all attempts to verify and adjust my e-mail settings via the Curve 9300 have failed. Problem: Whenever is go to Einrichten (install)/E Mail settings and type in my user name (=e-mail address), the phone says: "User name void. Please enter a valid user name". Now I know that the user name is correct since it is entered like this in the Blackberry ID application. I am at my wit's end. Where is my mistake? Thank you.
Solved!
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Hi ArminFiebig,
Welcome to the BlackBerry Support Community.
Are you receiving this error both in BlackBerry App World and in Email Setup? What version of BlackBerry Device Software do you have installed? This article should help you check. "How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone" http://bbry.lv/GExvOY
Could you also please let me know if you are able to sign in here from a computer: http://bbry.lv/hPUpax
Thanks.
-FS
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Impossible to see/change my e-mail account with Curve 9300

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