Impossible to update applications which were preinstalled in a new iMac

I have just received from Apple a brand new iMac 21.5 (2.8 GHz, i7) with OS 10.8.2 and a few basic apps pre installed (iphoto, keynote, pages, etc). When I try to update iPhoto or iMovie, the App Store refuses to make the update and is asking me to connect with the account used for the purchase of the app ! but the apps were pre-installed ... Any idea how to slove this deadlock ? Thank you. I am a Mac user since 1984 ...

Upon first-time turning on the Mac, you were asked for an Apple ID during the initialization routine. Whatever you entered, that's the one the App Store is expecting for letting you download the updates.

Similar Messages

How do i update applications that were downloaded with a different apple id

how do i update applications that were downloaded with a different apple id

You can't. The iLife apps get tied in with not only the Apple ID, but the Mac that they were accepted on.The Mac App Store will always remeber that the iLife apps have been accepted once before already on this Mac and will only offer to update them with the Apple ID into whose account they were accepted.

Will the 10.8.3 combo restore my Mail application which has disappeared completely from my IMac

Will the 10.8.3 combo restore my Mail application which has disappeared completely from my IMac?
Is there any way that my Mail application can be restored?

If you are using OS X Mountain Lion, the 10.8.3 Combo is the first step you have to take in order to recover Mail in the computer. Theoretically, it should work, but it's possible that it doesn't. If, after installing the Combo, you haven't recovered Mail, reinstall OS X, holding Command and R keys while your computer is starting and following the steps to reinstall Mountain Lion. You won't lose anything doing it

Impossible to update application

I cant not update application on my iPhone and ipad

As Deggie said, If you downloaded the app with the old Apple ID it can only be updated with that Apple ID/password.
So what do we do now? The only option is to use the old ID and password but none of my passwords work. I have tried everything suggested and cannot change my ID or password on some apps. I wanted to use Apple messenger and cannot get in, no matter what I do. I changed my Apple ID some time ago but some apps continue with the old ID, the old password won't work and there is apparently no option to change the ID on apps that are using the old ID. I thought that when I changed my Apple ID--which I did using the Genius Bar at an Apple store--that all my apps would automatically change the new ID, but that is not the case, even though Apple says everything should work with the new Apple ID. All that has happened is that the old password has been disabled and I have no recourse. None of the help files address this properly or they say to do something that doesn't work on my IPad.

Photo transfer and update from 5-year-old Macbook to new iMac using Time Machine resulted in half of 2014's photos being un-viewable (only a gray triangle with exclamation point shows). How do I fix it?

I turned on my new iMac for the first time today and set it up using a backup on Time Machine from my old Macbook, which is running OS X 10.9.5 and has iPhoto version 8.1.2. When I went to open iPhoto on the new computer, it said I had to update the photos to work with the new version. Now, my photos from part of July 26, 2014 and onwards do not show up in the new iPhoto. The albums and spaces for the photos are there, but only a gray triangle with exclamation point shows in their place. Every other photo from 2003 to half of July 26, 2014 appears to have updated without issue. None of the fixes/rebuilds I tried worked. When I open up TimeMachine, it has no backups that I can use for the new computer (perhaps, because I wanted to still have access to use my old backups for my old laptop so told it not to use them for the new computer). My most recent half a year's photos are the ones I need the most. How do I make them appear on my new iMac?

Do you still have the old Mac? Then check, if the iPhoto Library has the newer events from July 26 onwards.
If yes, copy the iPhoto library from the old Mac to the new mac by connecting both computers. And then try to upgrade the copied library.
If you no longer have access to the old mac, you could try to inherit the backup of the old Mac and try to restore the iPhoto Library from it.
See Pondini's FAQ: http://pondini.org/TM/B6.html

Which crucial RAM for a new iMac 27" 3.6 Intel Core i5? 1st time buyer

Hi,
I'm thinking about buying the new iMac 27" 3.6 Intel Core i5 and was thinking about getting it with the standard 4 GB of RAM from the apple store, and then adding another 12 GB for a total of 16 GB of RAM. This is the RAM from crucial:
http://www.crucial.com/store/listparts.aspx?model=iMac%203.6GHz%20Intel%20Core%2 0i5%20%2827-inch%20-%20DDR3%29%20Mid%202010&pl=Apple&cat=RAM
I have never bought RAM separately before. What happens to the 4 GB that are already in the iMAC? Do you just buy 12 GB and add it to the existing 4 GB, or do you buy 2 packages of 8 GB and install those two after removing the existing 4 GB? Could someone please advise me which RAM packages I need to buy to max out my RAM? Thank you for your assistance!!
Tim

Do you think it would be worthwhile to sell the 4 GB of RAM that comes with the iMac to decrease the cost buying the 3rd party RAM?
That depends on what you plan to upgrade to, if you are going take it all the way to 16GB I'd probably hold onto the old RAM for few weeks just to ensure everything is safe and sound but don't expect to get much for it. If you buy the RAM from OWC they will give you a trade in value for it and that's something to investigate.
Will adding this new RAM void apple care warrantees?
Of course not, you can download a copy of the manual from the Support site and also get a copy of the warranty. In the manual it will have detailed instructions on how to upgrade RAM, Apple wouldn't put that in there if upgrading RAM would impair the warranty. In the warranty it clearly says if any damage is done that would void the warranty. About the only way you do damage is to pour coffee on the RAM slots while you're upgrading or hammering them in with a ball peen.

Update application which uses Web Services library

Hello!
I am developing an application in which a Web Service is imported into a LabView Library. My virtual instrument (vi) has some functions/references of the Web Service, used from the lvlib.
My problem is that when I update the webservice (change or add a function) or install the webservice on another computer, I need to update or create another library. And after this, I have to re-write the whole vi, or atleast delete all the references and then add them again.
Is there any way that I don't have to delete and re-insert references after updating the library? I couln't find any mention of such problem anywhere on "ni" pages or in forums.
Thanks ahead.
Vaibhav
Vaibhav

Hello Christophe!
Thanks for your concern.
Due to security reasons, two days back I requested the moderator to remove the attachments.
Please send me your email id on which I can send you the files.
Also, I am attaching the screenshots which can equally give explanation of the problem.
As you can see, I have used some functions from my .lvlib which was imported from a machine hosting the webservices. The question is, if I change the ip address of the machine, then I have to recreate the .lvlib and then one by one remove and add functions from the new .lvlib, is there any way that I just update the targetted IP address in these .lvlib or functions?
Best regards,
Vaibhav
Vaibhav
Attachments:
GatewayTempLib.jpg ‏45 KB
GatewayTempFP.jpg ‏64 KB
GatewayTempBD.jpg ‏65 KB

Qosmio F30-112L Where to get application which were part of image?

Hi,
I want some help.
Recently i was Install Windows 7 on my Qosmio F30-112 that was WinXP.
I did back up my files before i install windows .7 Unfortunately, i've got only my files instead of the programs.
So my problem now is where i can get some programs which is important for me like DISC CREATOR & WIN DVD MOVIE FACTORY? Please somebody can help me?
thank you

Hi
Such applications and software were a part of the Toshiba image and are not downloadable.
You can use it only if you install the original Toshiba image on the Toshiba notebook.
Greets

10.5.8 update is faulty - it jammed up my new imac

Everything was fine before the 10.5.8 update. My macbook and mac air are running great on 10.5.7 - I tried everything, disk utility, zapping pram and nvram and the machine is still slow on all fronts. It takes roughly 20 minutes to reboot, hanging forever in the grey screen and spinning gear with at least 5 minutes in the blue screen. The finder takes roughly 15 seconds to respond to any command and some programs don't load properly - the icon bounces but the program never loads. I have over 150 GB of free space, 4 GB ram, 2.8 ghz duo core. Why would mac put out such a sloppy and detrimental upgrade? Look at other threads and you can see a firestorm emerging on the problems 10.5.8 is creating on different machines, from airport and bluetooth not working to itunes and other software locking up. This seems like a major disaster from mac - is this a lead in to buy the new OS around the corner?

{quote:title=JJazzman wrote:}Everything was fine before the 10.5.8 update. My macbook and mac air are running great on 10.5.7 - I tried everything, disk utility, zapping pram and nvram and the machine is still slow on all fronts. It takes roughly 20 minutes to reboot, hanging forever in the grey screen and spinning gear with at least 5 minutes in the blue screen. The finder takes roughly 15 seconds to respond to any command and some programs don't load properly - the icon bounces but the program never loads. I have over 150 GB of free space, 4 GB ram, 2.8 ghz duo core. {quote}
My iMac runs better than ever on 10.5.8, it roughly takes 23 seconds to startup and all other applications open normally. I have less free space, 2GB of RAM and a 1.83GHz Early 2006 Core Duo.
{quote:title=JJazzman wrote:}Why would mac put out such a sloppy and detrimental upgrade? Look at other threads and you can see a firestorm emerging on the problems 10.5.8 is creating on different machines, from airport and bluetooth not working to itunes and other software locking up. This seems like a major disaster from mac - is this a lead in to buy the new OS around the corner?{quote}
I found nothing sloppy or detrimental about the upgrade and my 100GB iTunes Library loads in seconds. If it was a major disaster as you state, we probably wouldn't be having this discussion, because the forum servers would be overloaded with users that have the same problem...
Bashing Apple and the latest update will get you nowhere, this is a user to user help forum and all you have to do is give good details about your problem(s) and ask for help.

Simply will not open anymore after the update. Running Maverick on a brand new iMac . . .Solutions?

I've uninstalled . . . then went all the way back to iWork 08 . . . which opens just fine. Then downloaded/installed the update. It just won't open.

I've uninstalled . . . then went all the way back to iWork 08 . . . which opens just fine. Then downloaded/installed the update. It just won't open.

I cannot open Pages documents on my Intel 2.56 iMac (Tiger) that were created on a newer iMac. It says "Document" couldn't be opened.

" "

Hi Patti,
"This is not possible....?"
No. True in many cases—older versions can't open the files of newer versions, usually because of new features or a change in file format (to accommodate new features).
But the iWork '09 applications (up to v n.0.x ) will run in Tiger. If iWork on the newer machine was installed from a disk, and the disk was purchased with a Family licence, you can install it on up to five computers owned by members of the same family, and living under the same roof. If it was a single user licence, or if it was purchased and installed via the Mac app store, you'll need a new retail box version.
Regards,
Barry

How do I make a DVD for a TV without idvd which is not on my new iMac?

I have a new imac (a pc user) and I made an imovie but now I can't make a DVD because apple no longer includes idvd. I have searched the web and talked to long time mac users and no one has any suggestions on how to make a DVD for a TV to send out my movies of sale horses.

The current Apple thinking is that the entire world has access to fast broadband and wants to destribute home movies to friends and relatives via download (iCloud) rather than mailing them a DVD. The fact that nothing could be further from the truth has so far had no effect on this policy. If you scream and shout loudly enough down the phone Apple may send you a free copy of iDVD. That has worked for some, but is not guaranteed to work for all.
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with Lion. You have to buy iLife 11 from online Apple Store in order to get iDVD. You are strongly recommended to do so soon as it will not be available for much longer.
If you wish, like many others, to complain to Apple, use this link:
Where to send product feedback to Apple:
http://www.apple.com/feedback/

Uninstall problem in cc applications after time machine migration to new mac

Newbie to cc. Having problems with cc programs that were migrated across to new iMac via Time Machine back up when setting up new mac.
Attempting to open PS cc results in error message 86. I have now uninstalled Creative Cloud program and a PS cc program in Utilities via Adobe Installer in Ulilities however, (other copies?) of the programs PS cc and Bridge cc, the only 2 cc programs I have so far, are listed in my Applications folder.
I think I need to remove them both from the Applications folder but am unsure how to do this safely. There is no Abobe Uninstaller now in Utilities as it was empty after uninstall removal of duplicate? programs noted earlier so I deleted that too.
Should I send them to trash? And then perhaps I can start afresh with new installs of Creative Cloud and required cc programs.
Any advice gratefully received.
Thank, Barry

Hi Jakekira14,
We never suggest our customer's to move Adobe softwares using Timemachine because it causes launch/Licensing issues. I would request you to kindly delete all the Adobe folders and then install everything from scratch. To remove the left over's, please delete the following folders from your machine.
Click on Go>Go to
/Library/Application Support/Adobe
/Library/Preferences/Com.adobe.....
~/Library/Application Support/Adobe
~/Library/Preferences
Cheers,
Kartikay Sharma

HT203421 i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this

i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this problem.

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.

Last night, mail suddenly lost all my emails, which were stored in mailboxes. What happened and how can I find my lost files? I have the latest MacBookPro, running Lion 10.7.2 all software updates installed

Last night the mail application from Apple lost all my old emails, which were stored in mailboxes, neatly sorted by category. What happened and how do I find them?
Details: I shut down mail to run errands outside my office. My late model MacBook Pro was on "sleep". When I returned, I opened the application, and (RATS!) all the mailboxes were missing. They just evaporated.
Operating system: 10.7.2 - all software updates installed and current as of 24 hours ago (12-30-11, 6 AM EST).
ln the mail program, the trash folder is OK and the sent folder is OK.
Yesterday, I did no maintenance on my mail folders.
HELP!

1 - the sudden disappearance of my 22 mailboxes, used to sort the emails that I need to file for future use
That was most likely the result of some kind of corruption, as I've already said, not a bug in Mail. Have you repaired the hard drive with Disk Utility recently? That wouldn't be a bad idea.
2 - at random times, mail (or the server) says that my password is incorrect and I must reenter (fix: usually I can quit mail, restart, and the connection is restored without reentering my password)
This is a known issue, where a failure to respond promptly on the server's end mimics what happens when the password is rejected. There's no need to quit Mail, just cancel when asked to enter the password, take the account back online and try again.
3 - mail seems to resort the mail in my mailboxes at random time. Several times a day, I must reset the sort to (a) by date; (b) by desending
Never seen that before. That points more to some kind of possible corruption in your Mail data or preference files.

Impossible to update applications which were preinstalled in a new iMac

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