Impossible to update from ACR 5.4 on a Mac

My configuration:
Mac OS X 10.5.8
PSE 6
ACR 5.4
Hi
I’ve been trying to install updates 5.5 through 5.7 since last and I get this message box:
“Welcome. Cannot install. Please click the Quit button.” 
I wouldn’t consider this a “Welcome” message, with no explanation and no other option than getting lost. 
I didn’t bother so far since it’s working fine as it is.
What would be the benefits anyway, besides being up to date?
BTW, is there an uninstall feature in case 5.7 is bugged? 
Nick

Thanks for your quick reply, Jeff.
As a rule of thumb I do what I am told to do, at least as far as installing applications is concerned ;-), and it seldom fails. Actually my contribution consists only in clicking buttons so if it succeeds or fails is usually to the installer’s credit ;-)
I just downloaded Camera_Raw_5_6.dmg as you told me (see? I’m a good boy ;-)) and everything performed as breeze.
Actually the dmg files I had previously downloaded were:
cameraraw5-5_rc_081909.dmg
cameraraw5-6_r1_mac_111809.dmg
cameraraw5-7_r1_mac_040510.dmg
When opened, their content was
extensions (folder)
resources (folder)
Setup.app
When launched, Setup.app opened a window called
Adobe Update Installer – Welcome with only the laconic message: “Welcome. Cannot install. Please click the Quit button.”
That’s quite different from the Camera_Raw_5_6.dmg, whose content is
Camera Raw.plugin
cameraprofiles.mpkg
which is a full fledge installer and that worked.
BTW, besides being up to date, what are the benefits of Camera Raw 5.7?
Thanks for your help.
Regard
Nick

Similar Messages

  • Impossible to update from 4.1 to 4.2

    Everytime I try to update my Iphone to OS 4.2 I just get the message "Itunes don´t need updating". Why? What´s happening? has Apple lost their touch? Is OS 4.1 the latest OS I am ever going to get on my 3g iphone. Any helpful suggestions?

    ios 4.2.1 requires itunes 10.1 which requires Mac OS 10.5.8
    According to your profile you do not meet the requirements.

  • Why am I unable to update from firefox 4.0.1 on mac osX 10.6.8 when my Mac meets the requirements?

    I have a Mac OSX (10.6.8) with an 2.8 GHz Intel Core i7 Processor, 16GB 1067 MHz DDR3 memory and 2TB hard drive.
    Yet I am unable to upgrade from FireFox version 4.0.1
    I can no longer access my YouTube account, and other websites, because I am told the FireFox version I am running is not compatible.
    Why am I unable to upgrade to the latest version of FireFox?
    Do you just not want Mac owners to run your browser? It seems this is the case as this has been an ongoing issue that should have been resolved already.

    Firefox 4 versions and later '''do not run on a PowerPC Mac''' and require at least OS X 10.5 and '''an Intel Mac'''.
    [http://www.mozilla.org/en-US/firefox/10.0.2/system-requirements/ Firefox 10.0.2 System Requirements]
    The latest version for your ppc mac is 3.6.27 you can download from here:
    http://www.mozilla.org/en-US/firefox/all-older.html
    [http://www.mozilla.org/en-US/firefox/3.6/system-requirements/ Firefox 3.6 System Requirements]
    1. Download a new copy of the Firefox program(3.6.27) from the above link
    2. Trash the current Firefox application to do a clean (re-)install.
    3. Install the new version that you have downloaded(3.6.27).
    Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
    see also: [https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac]
    thank you
    Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

  • I keep getting a notice to update to 3.6.16 but can't seem to update from 3.6.13 on my Mac. When I download it shows Firefox 5.0.1. What's the deal???

    My Mac had the 3.6.13 version originally and kept getting the notice to update. Every time I tried to update following the instruction that said "When prompted, drag the Firefox icon into the image of your Applications folder". But I was never prompted. When I downloaded it showed an icon on my desktop that says "Firefox 5.0.1.dmg" but no further instruction as to what I should do. There are also now two rectangular icons on my desktop that look like minature drives that are blue with a white Firefox symbol on it and are named Firefox. Checking the info of them shows one as version 3.6.13.dmg and the other as version 5.0.1.dmg. Both say for Mac OS Extended. The 3.6.13 shows the date created as 12-3-10 (the date I bought the Mac) and the other shows 12-7-2011. What should I do? The update notice happens at least once per day.

    If you want to stick with the 3.6 line, you can get the latest version here:
    http://www.mozilla.com/firefox/all-older
    I don't know how Macs work, but this article might help: [https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac | How to | Firefox Help].

  • Preparing to Update from Safari 204 to Safari 303b Mac- debug menu

    One thing I have enabled in Safari 204 is the debug menu (which I used the terminal way to enable).
    Should I turn the debug menu "off" the terminal way, or should I be fine leaving it on in 204 then just updating to 303?

    also,
    does software update catch when new updates for Safari Beta come out once you install it?
    Forgot to add this above.

  • How do I remove the Adobe updater from the Mac menu bar?

    I would like to remove the Adobe Updater from my menu bar for my Mac, I found a lot of instruction to remove it for other versions of the updater, but the I can't find that option in the new CS6 updater.
    If there is a way to completely stop the updater from running, that would be useful too.
    I also don't understand why the updater say "4" in the menu bar, I only have Photoshop installed, and there are no update avaiable.

    I am one of the many for whom Application Manager just started to crash every time I tried to open it. I was also getting the 'trial' dialog box, then a request for a serial number, even though I subscribe to Creative Cloud.
    After hours with Adobe Tech Support, I have gone the around-your-elbow-to-get-to-your-mouth method of creating a second user and installing CC apps there...hopefully this is temporary situation, but a girl has to work.
    My question is this: how do I remove the updater notifications from the menu bar [original user] if I can't open Application Manager? It crashes every time...besides, Tech Support had me send it to the trash and delete it. I went to my other user ID, updated all, but I'm still showing the annoying update badge in my original menu bar. [Altho' Camera Raw failed to update...that's another issue]
    Please advise. I had CS5.5 Design Premium...maybe it would be easier just to upgrade that to CS6 and ditch Creative Cloud!
    Thanks in advance.

  • Trying to update from Photoshop CS5 12.0 to 12.0.4 (only update available on Adobe site) fails

    I try to manually update from Photoshop CS5 12.0 on Mac to 12.0.4 but the update fails. 12.0.4 is the only update available on the Adobe site that I can find for CS5. Any help would be greatly appreciated. Adobe Application Manger inside Illustrator says all products are up to date. "Updates" in Photoshop under the Help menu is greyed out. I can't print from Photoshop right now because it crashes. I'm assuming an update is in order. Please help!

    Not sure if this is the right thing to do, but here's the entire log. I can't parse it very well. Perhaps you're able to? I read online that the 12.0 version was crashing on printing hence the attempt to upgrade.
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Visit http://www.adobe.com/go/loganalyzer/ for more information
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    RIBS version: 3.0.122.0
    OSX version: 10.7.5 
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
    Create Required Folders
    Assuming install mode
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
    End of Pre check media db sync. Exit code: 1
    Media db sync skipped as session is already installed
    :: END TIMER :: [Sync Media DB] took 136 miliseconds (0.136 seconds)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5
    Updating media info for: {116D1091-CD99-4ABB-8F09-CF9AD8344086}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-tr_TR-070411071925/AdobePhotoshop12-tr_TR-070411071925.dmg
    Updating media info for: {1D335228-EA49-47EC-8318-402055FEEF19}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-uk_UA-070411072356/AdobePhotoshop12-uk_UA-070411072356.dmg
    Updating media info for: {1D580812-3754-4CB2-A925-C6176813B334}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pl_PL-070411071752/AdobePhotoshop12-pl_PL-070411071752.dmg
    Updating media info for: {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ru_RU-070411072056/AdobePhotoshop12-ru_RU-070411072056.dmg
    Updating media info for: {2F9A388D-5338-41F0-8296-FD4E949DC861}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_ES-070411071450/AdobePhotoshop12-es_ES-070411071450.dmg
    Updating media info for: {61304F67-1DC6-4890-A950-069006DDC6A1}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ro_RO-070411072225/AdobePhotoshop12-ro_RO-070411072225.dmg
    Updating media info for: {65A0C22E-4A77-44F8-BF2D-207F62C443D2}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-de_DE-070411070400/AdobePhotoshop12-de_DE-070411070400.dmg
    Updating media info for: {6B45B728-5886-427D-96E1-E5ADECEC703A}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-it_IT-070411070534/AdobePhotoshop12-it_IT-070411070534.dmg
    Updating media info for: {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pt_BR-070411070708/AdobePhotoshop12-pt_BR-070411070708.dmg
    Updating media info for: {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ja_JP-070411065748/AdobePhotoshop12-ja_JP-070411065748.dmg
    Updating media info for: {809CAFEA-B905-4940-8451-DBA0AE0AA825}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Core-070411072745/AdobePhotoshop12-Core-070411072745.dmg
    Updating media info for: {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-nl_NL-070411070841/AdobePhotoshop12-nl_NL-070411070841.dmg
    Updating media info for: {83A7A2C8-37EE-4809-A198-CEE46EBFD886}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_CA-070411071147/AdobePhotoshop12-fr_CA-070411071147.dmg
    Updating media info for: {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-en_GB-070411065612/AdobePhotoshop12-en_GB-070411065612.dmg
    Updating media info for: {AAFE39F6-7493-49CF-8958-0F2A1092D514}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-hu_HU-070411072527/AdobePhotoshop12-hu_HU-070411072527.dmg
    Updating media info for: {AFC68267-EE68-4201-9E00-CD69782EED6B}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_CN-070411070228/AdobePhotoshop12-zh_CN-070411070228.dmg
    Updating media info for: {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_FR-070411071016/AdobePhotoshop12-fr_FR-070411071016.dmg
    Updating media info for: {CA04E0C8-8E26-467A-9FE2-884FAE666DCA}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ko_KR-070411065922/AdobePhotoshop12-ko_KR-070411065922.dmg
    Updating media info for: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Support-070411073849/AdobePhotoshop12-Support-070411073849. dmg
    Updating media info for: {E24190BD-9889-4225-BA79-B94BA3C83784}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_TW-070411070056/AdobePhotoshop12-zh_TW-070411070056.dmg
    Updating media info for: {F8088B2E-D9FC-4D84-B9E2-5161693DDC46}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-cs_CZ-070411071622/AdobePhotoshop12-cs_CZ-070411071622.dmg
    Updating media info for: {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_MX-070411071319/AdobePhotoshop12-es_MX-070411071319.dmg
    --------------------  END  - Updating Media Sources -  END  --------------------
    Supported RIBS version range: [0.0.66.0,3.0.122.0]
    ----------------- CreatePayloadSession: machine is x86 ---------------
    [       0] Wed Nov 28 11:38:51 2012  INFO
    ______ Verify Dependency Subscribers ______
    [       0] Wed Nov 28 11:38:51 2012 ERROR
    The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR  {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA  {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL  {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU  {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES  {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO  {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE  {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT  {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR  {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP  {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL  {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA  {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB  {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU  {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN  {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR  {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR  {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW  {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ  {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX  {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    [       0] Wed Nov 28 11:38:54 2012  INFO
    Overwrite property "extensionsOnly" to: 1
    Overwrite property "mode" to: silent
    Overwrite property "patchesOnly" to: 1
    Overwrite property "workflow" to: updater
    Found payload actions:
    Deciding what installer mode to use...
    BEGIN Setting requested payload actions
    Value returned on lookup of payload: {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is: false
    Action string for  {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core  is install
    Selection of payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is forbidden by the policy.
    Value returned on lookup of payload: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is: true
    Action string for  {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support  is install
    END Setting requested payload actions
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
    INSTALLDIR is not the root path
    INSTALLDIR is on a local volume
    INSTALLDIR is on a writable volume
    INSTALLDIR is not on a case sensitive volume
    INSTALLDIR passed path basic path validation: /Applications
    ::START TIMER:: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    In ReinstallPreSystemCheckProc
    fixed ownership of Adobe Photoshop CS5 Settings directory
    fixed ownership of CS5ServiceManager directory
    fixed ownership of CS5ServiceManager/StageManager directory
    fixed ownership of CS5ServiceManager/cache directory
    fixed ownership of CS5ServiceManager/configuration directory
    fixed ownership of CS5ServiceManager/extensions directory
    fixed ownership of CS5ServiceManager/logs directory
    fixed ownership of CS5ServiceManager/preference directory
    Custom action return code: 0
    :: END TIMER :: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 53 miliseconds (0.053 seconds)
    [       0] Wed Nov 28 11:38:55 2012  WARN
    Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    [       0] Wed Nov 28 11:38:55 2012  INFO
    Payloads passed preflight validation.
    Call PreSession Custom Hook
    ::START TIMER:: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    Unsupported entry mode specified.
    Custom action return code: 4
    :: END TIMER :: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
    Calling the custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825}
    ::START TIMER:: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}]
    [       1] Wed Nov 28 11:38:55 2012  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    [       1] Wed Nov 28 11:38:57 2012  INFO
    CustomizedPatch property not found in database
    Beginning installation for payload at /private/tmp/.tempdirZqdlQG2H/Install.db
    [       1] Wed Nov 28 11:39:03 2012 ERROR
    31 Command ARKPatchCommand failed.
    [       1] Wed Nov 28 11:39:03 2012  INFO
    Completing installation for payload at /private/tmp/.tempdirZqdlQG2H/Install.db
    [       0] Wed Nov 28 11:39:03 2012  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
    :: END TIMER :: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}] took 8164 miliseconds (8.164 seconds) DTR = 14.2087 KBPS (0.0138757 MBPS)
    User specified overrideFile:
    Calling the ROLLBACK custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core
    [       0] Wed Nov 28 11:39:05 2012  WARN
    Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    [       0] Wed Nov 28 11:39:05 2012  INFO
    Skipping payload {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support as payload is not cached
    [       0] Wed Nov 28 11:39:09 2012  INFO
    No operation.  We're done:
    Updating driver data - Action: Remove driver entry
    Updating driver data successful. Driver entry was added. ARP estimated size 85KB
    [       0] Wed Nov 28 11:39:11 2012  INFO
    Total components installed: 0
    Total components repaired: 0
    Total components removed: 0
    [       0] Wed Nov 28 11:39:11 2012 ERROR
    The following payload errors were found during install:
    - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
    - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
    [       0] Wed Nov 28 11:39:11 2012  INFO
    Call PostSession Custom Hook
    ::START TIMER:: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    Unsupported entry mode specified.
    Custom action return code: 4
    :: END TIMER :: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
    :: END TIMER :: [Total Timer] took 25725 miliseconds (25.725 seconds) DTR = 1.39942 KBPS (0.00136662 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 24 error(s), 2 warning(s)
    WARNING: Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    WARNING: Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    ERROR: The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR  {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA  {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL  {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU  {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES  {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO  {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE  {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT  {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR  {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP  {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL  {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA  {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB  {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU  {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN  {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR  {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR  {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW  {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ  {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX  {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: 31 Command ARKPatchCommand failed.
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
    ERROR:  - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
    Search the same string above to find when the error occured.
    Exit Code: 7 - Unable to complete Silent workflow
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Visit http://www.adobe.com/go/loganalyzer/ for more information
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    RIBS version: 3.0.122.0
    OSX version: 10.7.5 
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
    Create Required Folders
    Assuming install mode
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
    End of Pre check media db sync. Exit code: 1
    Media db sync skipped as session is already installed
    :: END TIMER :: [Sync Media DB] took 42 miliseconds (0.042 seconds)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5
    Updating media info for: {116D1091-CD99-4ABB-8F09-CF9AD8344086}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-tr_TR-070411071925/AdobePhotoshop12-tr_TR-070411071925.dmg
    Updating media info for: {1D335228-EA49-47EC-8318-402055FEEF19}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-uk_UA-070411072356/AdobePhotoshop12-uk_UA-070411072356.dmg
    Updating media info for: {1D580812-3754-4CB2-A925-C6176813B334}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pl_PL-070411071752/AdobePhotoshop12-pl_PL-070411071752.dmg
    Updating media info for: {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ru_RU-070411072056/AdobePhotoshop12-ru_RU-070411072056.dmg
    Updating media info for: {2F9A388D-5338-41F0-8296-FD4E949DC861}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_ES-070411071450/AdobePhotoshop12-es_ES-070411071450.dmg
    Updating media info for: {61304F67-1DC6-4890-A950-069006DDC6A1}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ro_RO-070411072225/AdobePhotoshop12-ro_RO-070411072225.dmg
    Updating media info for: {65A0C22E-4A77-44F8-BF2D-207F62C443D2}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-de_DE-070411070400/AdobePhotoshop12-de_DE-070411070400.dmg
    Updating media info for: {6B45B728-5886-427D-96E1-E5ADECEC703A}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-it_IT-070411070534/AdobePhotoshop12-it_IT-070411070534.dmg
    Updating media info for: {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-pt_BR-070411070708/AdobePhotoshop12-pt_BR-070411070708.dmg
    Updating media info for: {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ja_JP-070411065748/AdobePhotoshop12-ja_JP-070411065748.dmg
    Updating media info for: {809CAFEA-B905-4940-8451-DBA0AE0AA825}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Core-070411072745/AdobePhotoshop12-Core-070411072745.dmg
    Updating media info for: {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-nl_NL-070411070841/AdobePhotoshop12-nl_NL-070411070841.dmg
    Updating media info for: {83A7A2C8-37EE-4809-A198-CEE46EBFD886}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_CA-070411071147/AdobePhotoshop12-fr_CA-070411071147.dmg
    Updating media info for: {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-en_GB-070411065612/AdobePhotoshop12-en_GB-070411065612.dmg
    Updating media info for: {AAFE39F6-7493-49CF-8958-0F2A1092D514}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-hu_HU-070411072527/AdobePhotoshop12-hu_HU-070411072527.dmg
    Updating media info for: {AFC68267-EE68-4201-9E00-CD69782EED6B}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_CN-070411070228/AdobePhotoshop12-zh_CN-070411070228.dmg
    Updating media info for: {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-fr_FR-070411071016/AdobePhotoshop12-fr_FR-070411071016.dmg
    Updating media info for: {CA04E0C8-8E26-467A-9FE2-884FAE666DCA}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-ko_KR-070411065922/AdobePhotoshop12-ko_KR-070411065922.dmg
    Updating media info for: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-Support-070411073849/AdobePhotoshop12-Support-070411073849. dmg
    Updating media info for: {E24190BD-9889-4225-BA79-B94BA3C83784}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-zh_TW-070411070056/AdobePhotoshop12-zh_TW-070411070056.dmg
    Updating media info for: {F8088B2E-D9FC-4D84-B9E2-5161693DDC46}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-cs_CZ-070411071622/AdobePhotoshop12-cs_CZ-070411071622.dmg
    Updating media info for: {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B}
      Type: 1, Volume Order: 1, Media Name: Adobe Photoshop CS5
      Path: /Volumes/Adobe Photoshop CS5/Adobe Photoshop CS5/payloads/AdobePhotoshop12-es_MX-070411071319/AdobePhotoshop12-es_MX-070411071319.dmg
    --------------------  END  - Updating Media Sources -  END  --------------------
    Supported RIBS version range: [0.0.66.0,3.0.122.0]
    ----------------- CreatePayloadSession: machine is x86 ---------------
    [       0] Wed Nov 28 11:49:47 2012  INFO
    ______ Verify Dependency Subscribers ______
    [       0] Wed Nov 28 11:49:47 2012 ERROR
    The extension payload: Adobe Photoshop CS5 Turkish Language Pack_12.0.4_AdobePhotoshop12-tr_TR  {116D1091-CD99-4ABB-8F09-CF9AD8344086} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Turkish Language Pack_AdobePhotoshop12-tr_TR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Ukranian Language Pack_12.0.4_AdobePhotoshop12-uk_UA  {1D335228-EA49-47EC-8318-402055FEEF19} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Ukranian Language Pack_AdobePhotoshop12-uk_UA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Polish Language Pack_12.0.4_AdobePhotoshop12-pl_PL  {1D580812-3754-4CB2-A925-C6176813B334} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Polish Language Pack_AdobePhotoshop12-pl_PL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Rumanian Language Pack_12.0.4_AdobePhotoshop12-ru_RU  {2C12EE3A-DC09-4A67-B2C4-C82F0E1DEA72} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Rumanian Language Pack_AdobePhotoshop12-ru_RU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Spanish Language Pack_12.0.4_AdobePhotoshop12-es_ES  {2F9A388D-5338-41F0-8296-FD4E949DC861} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Spanish Language Pack_AdobePhotoshop12-es_ES
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Romanian Language Pack_12.0.4_AdobePhotoshop12-ro_RO  {61304F67-1DC6-4890-A950-069006DDC6A1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Romanian Language Pack_AdobePhotoshop12-ro_RO
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 German Language Pack_12.0.4_AdobePhotoshop12-de_DE  {65A0C22E-4A77-44F8-BF2D-207F62C443D2} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Italian Language Pack_12.0.4_AdobePhotoshop12-it_IT  {6B45B728-5886-427D-96E1-E5ADECEC703A} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Italian Language Pack_AdobePhotoshop12-it_IT
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Brazilian Portugese Language Pack_12.0.4_AdobePhotoshop12-pt_BR  {71A1A5C2-FF8C-48BF-ABB5-947CAE18C1AA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Brazilian Portugese Language Pack_AdobePhotoshop12-pt_BR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Japanese Language Pack_12.0.4_AdobePhotoshop12-ja_JP  {7A79D8B5-BF04-47CC-86C3-BC5C965BD3AF} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Japanese Language Pack_AdobePhotoshop12-ja_JP
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Dutch Language Pack_12.0.4_AdobePhotoshop12-nl_NL  {82333F23-CCE9-41BC-A36D-FEF31ED9C7B1} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Dutch Language Pack_AdobePhotoshop12-nl_NL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Canadian French Language Pack_12.0.4_AdobePhotoshop12-fr_CA  {83A7A2C8-37EE-4809-A198-CEE46EBFD886} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Canadian French Language Pack_AdobePhotoshop12-fr_CA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 International English Language Pack_12.0.4_AdobePhotoshop12-en_GB  {92CE603A-ABA5-4BF1-A3BB-84F0FF3A3A7F} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 International English Language Pack_AdobePhotoshop12-en_GB
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Hungarian Language Pack_12.0.4_AdobePhotoshop12-hu_HU  {AAFE39F6-7493-49CF-8958-0F2A1092D514} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Hungarian Language Pack_AdobePhotoshop12-hu_HU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Chinese Language Pack_12.0.4_AdobePhotoshop12-zh_CN  {AFC68267-EE68-4201-9E00-CD69782EED6B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese Language Pack_AdobePhotoshop12-zh_CN
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 French Language Pack_12.0.4_AdobePhotoshop12-fr_FR  {BE0A3BBF-CC63-4DE2-8568-BCC91DEB65C9} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 French Language Pack_AdobePhotoshop12-fr_FR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Korean Language Pack_12.0.4_AdobePhotoshop12-ko_KR  {CA04E0C8-8E26-467A-9FE2-884FAE666DCA} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Korean Language Pack_AdobePhotoshop12-ko_KR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Chinese (traditional) Language Pack_12.0.4_AdobePhotoshop12-zh_TW  {E24190BD-9889-4225-BA79-B94BA3C83784} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Chinese (traditional) Language Pack_AdobePhotoshop12-zh_TW
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 Check Language Pack_12.0.4_AdobePhotoshop12-cs_CZ  {F8088B2E-D9FC-4D84-B9E2-5161693DDC46} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 Check Language Pack_AdobePhotoshop12-cs_CZ
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    The extension payload: Adobe Photoshop CS5 North American Spanish Language Pack_12.0.4_AdobePhotoshop12-es_MX  {FE37D9E3-BD4A-4789-8F8A-20E889AEDC8B} requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS5 North American Spanish Language Pack_AdobePhotoshop12-es_MX
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    [       0] Wed Nov 28 11:49:48 2012  INFO
    Overwrite property "extensionsOnly" to: 1
    Overwrite property "mode" to: silent
    Overwrite property "patchesOnly" to: 1
    Overwrite property "workflow" to: updater
    Found payload actions:
    Deciding what installer mode to use...
    [       0] Wed Nov 28 11:49:49 2012  INFO
    BEGIN Setting requested payload actions
    Value returned on lookup of payload: {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is: false
    Action string for  {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core  is install
    Selection of payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core is forbidden by the policy.
    Value returned on lookup of payload: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support is: true
    Action string for  {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support  is install
    END Setting requested payload actions
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
    INSTALLDIR is not the root path
    INSTALLDIR is on a local volume
    INSTALLDIR is on a writable volume
    INSTALLDIR is not on a case sensitive volume
    INSTALLDIR passed path basic path validation: /Applications
    ::START TIMER:: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    In ReinstallPreSystemCheckProc
    fixed ownership of Adobe Photoshop CS5 Settings directory
    fixed ownership of CS5ServiceManager directory
    fixed ownership of CS5ServiceManager/StageManager directory
    fixed ownership of CS5ServiceManager/cache directory
    fixed ownership of CS5ServiceManager/configuration directory
    fixed ownership of CS5ServiceManager/extensions directory
    fixed ownership of CS5ServiceManager/logs directory
    fixed ownership of CS5ServiceManager/preference directory
    Custom action return code: 0
    :: END TIMER :: [System check :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 56 miliseconds (0.056 seconds)
    [       0] Wed Nov 28 11:49:49 2012  WARN
    Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    [       0] Wed Nov 28 11:49:49 2012  INFO
    Payloads passed preflight validation.
    Call PreSession Custom Hook
    ::START TIMER:: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    Unsupported entry mode specified.
    Custom action return code: 4
    :: END TIMER :: [Pre session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
    Calling the custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825}
    ::START TIMER:: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}]
    [       1] Wed Nov 28 11:49:49 2012  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    [       1] Wed Nov 28 11:49:51 2012  INFO
    CustomizedPatch property not found in database
    Beginning installation for payload at /private/tmp/.tempdirRMazJX59/Install.db
    [       1] Wed Nov 28 11:49:55 2012 ERROR
    31 Command ARKPatchCommand failed.
    [       1] Wed Nov 28 11:49:55 2012  INFO
    Completing installation for payload at /private/tmp/.tempdirRMazJX59/Install.db
    [       0] Wed Nov 28 11:49:56 2012  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
    :: END TIMER :: [Payload Operation :{809CAFEA-B905-4940-8451-DBA0AE0AA825}] took 7023 miliseconds (7.023 seconds)
    User specified overrideFile:
    Calling the ROLLBACK custom action code for pre-install for payload {809CAFEA-B905-4940-8451-DBA0AE0AA825} Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core
    [       0] Wed Nov 28 11:49:56 2012  WARN
    Patcher: {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
    [       0] Wed Nov 28 11:49:56 2012  INFO
    Skipping payload {D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6} Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support as payload is not cached
    [       0] Wed Nov 28 11:49:59 2012  INFO
    No operation.  We're done:
    Updating driver data - Action: Remove driver entry
    Updating driver data successful. Driver entry was added. ARP estimated size 85KB
    [       0] Wed Nov 28 11:50:01 2012  INFO
    Total components installed: 0
    Total components repaired: 0
    Total components removed: 0
    [       0] Wed Nov 28 11:50:01 2012 ERROR
    The following payload errors were found during install:
    - Adobe Photoshop CS5 Core_12.0.4_AdobePhotoshop12-Core: Install failed
    - Adobe Photoshop CS5 Support_12.0.4_AdobePhotoshop12-Support: Patch already installed
    [       0] Wed Nov 28 11:50:01 2012  INFO
    Call PostSession Custom Hook
    ::START TIMER:: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}]
    Unsupported entry mode specified.
    Custom action return code: 4
    :: END TIMER :: [Post session :{D6A4C9B1-5AE2-4118-AD9D-24313C79F2B6}] took 0 miliseconds (0 seconds)
    :: END TIMER :: [Total Timer] took 19003 miliseconds (19.003 seconds) DTR = 1.47345 KBPS (0.00143892 MBPS)
    -------------------------------------- Summary ---------

  • Impossible to update the softwares from the top CC menu. First the menu does'nt show the software on my computers and after a while of seaching, the icon disapear from the menu and no uptade. Can someone tell me why. Thank you

    Impossible to update the softwares from the top CC menu. First the menu does'nt show the software on my computers and after a while of seaching, the icon disapear from the menu and no uptade. Can someone tell me why. Thank you

    This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • HT203421 i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this

    i buy a macbook air with my friend and i changed the apple id also.at first i can update the application but now its impossible to update the application.when i clock to update it shows the id of my fren andsomebody do you have idea to solve this problem.

    The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    1. You don't own another Mac.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    2. You do own another Mac.
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.

  • How do you update to ACR 8.4 in Photoshop CC?

    Hello, all!
    I hope someone can shed a little light on updating the ACR plugin in Photoshop CC from 8.3 to 8.4?
    I'm running LR 5.4, and when I send a photo from LR to PS, a pop up appears saying that my "version of Lightroom may require the Photoshop Camera Raw plug-in version 8.4 for full compatibility.  Please update the Camera Raw plug-in using the update tool available in the Photoshop help menu".
    OK, that sounded simple enough.  However, when I do that, it comes back with all of my "applications are up to date", even though the ACR plug-in says it's 8.3.  Searching on the web, I find a lot about ACR 8.4, but nothing about manually updating it, downloading the plug-in, etc.
    Any help would greatly be appreciated.
    -Jay

    Thanks for the suggestions, kglad.
    No, I don't absolutely need ACR 8.4, but would like to use some of the new features.  I'd also rather not have yet another app (dng convertor) using additional resources w/PS & LR open.
    Bottom line is that I finally got it to update to ACR 8.4.
    I went through the dance again with Adobe support trying to get it to update.  This makes about the third or fourth time I've had to contact their support for updates - in the past, it was the CC desktop app that failed to update itself.
    I keep notes every time about what is done, and they seem to have the standard process of: 
    Ensure AAMUpdater Notifier Process, Creative Cloud process and Acrobat updater process is not running.
    Run the Creative Cloud Cleaner Tool for the app
    Navigate to C:\Program Files (x86)\Common Files\Adobe -folder.
    Delete the AAMUpdaterInventory folder, AdobeApplicationManager folder and OOBE folder.
    Click the Windows Start button and type %AppData% and press enter.
    Go back to AppData folder, if you are in Roaming folder and open the Local - Adobe folder.
    Delete the AAMUpdater folder and OOBE folder.
    Delete all the files and folders from temp folder - Ignore the files which are unable to delete it.
    In the past, that worked for getting the CC Desktop app itself updating correctly.
    However this time, Adobe Support could not get it to update by those and requested that I uninstall all of my Adobe products and reinstall....seriously, Adobe...EVERYTHING?  That would take hours since I use a lot of other Adobe products.
    I decided instead to start minimal at first.  I already tried the un/re-install Photoshop, so I did that again, then followed up with un/re-install Lightroom - but ACR remained at 8.3.
    Adding one more to the mix, I uninstalled Bridge this time, and I noticed on the unistall of Bridge, it mentioned something briefly in the process window about ACR..hmm.
    When I reinstalled all three (Photoshop, Lightroom, and Bridge), ACR was updated to 8.4.  Apperently, Bridge has a hook into ACR that wasn't totally releasing it for updating.  It's probably just my systems, but I had the same identicle results on my laptop as well as my desktop.
    Maybe that will help someone, but your mileage may vary!
    -Jay

  • Price in Euro for an update from LR5.6 educational version to LR6 educational version?

    Does somebody knows the price in Euro for an update from LR5.6 educational version to LR6 educational version? Thanks and Regards

    All right. I've managed to get my iPad running again with IOS 7 now.
    As an additional tip for anyone who might need the intel : I had to click on "restore" in iTunes 3 times to get it done. First time to launch the process, then a second time after a 75 min download, and a third time after whatever task iTunes/iPad had just finished doing... All this without any prompt. I mean iTunes did not give me any clue what to do next. It just stopped doing anything each time.
    Thanks again Ralp for the password tip : I have skipped everything as advised.
    Let's hope using this new OS won't be as painfull as installing it.
    Take-away:
    It is not possible to upgrade an iPad 2 from IOS 5.1.1 to IOS 6.x. All the web is chatting about the impossibility to downgrade to IOS 6, yeah, yeah... It's impossible to upgrade too.
    Attempting to do such an upgrade from iTunes, using shift+restore with a genuine ipsw file downloaded from Apple servers will make your iPad unusable (locked in "recovery mode"), with no other choice but to upgrade to IOS 7.
    There's no early warning from iTunes about all that. It starts the upgrade process then aborts it, leaving the iPad gets locked into "recovery mode". Period.

  • Problems with viewing RAW files and cannot update to ACR 5.7

    Hi
    I purchased a canon 7D today, then went to take some pictures and came home to find my RAW files are not readable by Bridge or Photoshop. I have done some research and it seems that the solution would be to update. I did this. However, two of my five updates failed to install, one of which is ACR 5.7. I then looked into this and have found the best option is to manual install, but this is confusing me as the directories is says to use do not exist on my mac. I don't know what to do, can anyone help? I just want to be able to view my files in Bridge and edit in ACR and photoshop!!!!!
    Thanks.

    If you download the 5.7 camera raw update from the following link,
    the installation should be automated:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4682
    MTSTUNER

  • Updated to ACR 8.4 now bridge can't access it. OSX 10.9.2 (latest version)

    Just update to ACR 8.4 and now Bridge will not access ACR. Photoshop will, but not bridge! I'm on a MBP runnibng OSX 10.9.2. Any help?

    Hi bboob
    You reinstalled CS6 PS and then updated to 8.4 or was that your only option?
    must be 8.4.
    I'm in the same sinking boat, and since Adobe has kept the 8.4 updater live, I think there might be a couple more to join us.
    When you spoke to Adobe, were they aware of the problem, or were you the only person in the entire world that had this problem..... except for me and the other people that have posted.
    I have not seen a report from the CC group.
    Any chance that you also have Photoshop Elements on your computer too?  I noticed that the updates included something for that too.

  • Recently downloaded a trial version of CC and when trying to use the Adjustment Brush in ACR it brings up the message 'All the local adjustment controls are set to have no effect on the image'.  I've downloaded this as an update to CS5 on my new i Mac.  W

    Recently downloaded a trial version of CC and when trying to use the Adjustment Brush in ACR it brings up the message 'All the local adjustment controls are set to have no effect on the image'. I've downloaded this as an update to CS5 on my new i Mac. Would appreciate suggestions to remedy this. Rhonda

    I think it means "the sliders are all 0 so painting adjustments with this brush won't change anything."  In other words, move one of the sliders to a non-zero position, for example Exposure from 0 to 1.0, and then see what happens.  You can edit the brush and change it to do something other than Exposure +1.

  • How do I update to ACR 9?

    How do I update to ACR 9?  I am currently on ACR 8.7 and the creative cloud says Photoshop CC (2014) is up to date.  I have tried a reboot and I have signed out of CC and back in.

    Something may be messed up with the updates-detection mechanism on your computer where uninstalling everything Adobe and running the CC Cleaner (from Adobe) and reinstalling might help; however, there is a manual installer you can download from this page, that might work:
    https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

Maybe you are looking for

  • Unknown error (-50) appears.

    I can't buy an album or film on iTunes. Unknown error (-50) appear. I tried logging out and now I can't sign back in

  • Vendor return excise register update

    Hi , this scenario is for India. 1. We have received 100 excisable materials. 2. captured and posted the excise invoice 3. returned 10 material now with ref to th eoriginal material document. 4. Creating an excise invoice with ref to this material do

  • Pricing procedure for caleculation schema

    I have two plants one is in india and another one is uk,both plants are have same vendor,and same purchase organisation.i can maintain different caleculation schema for both plants?,if it is so how i can maintain?

  • How to clear the DHCP table

    BT HomeHub 2 (black one with blue/orange flashing lights) Is there any simple way of clearing out the entire DHCP table and starting again? I use Virtual Machines (VM) a lot and every time I use them from the laptop/desktop, the homehub DHCP adds it

  • Change color background image

    Hello, I am making a flyer and i want to have a background like this. I have been trying to search for tutorials but can't find what i am looking for. How do you do this? Or where can i find a tutorial for this ? Amber