Impossible to update to Win 8.1

I just bought a new Ideapad S500 notebook.
Standard installed is windows 8, but mentioned in the store was I could update it to 8.1.
I tried maybe 10 times, but it is really impossible. I get the famous Black screen during the instalaltion of 8.1.
I have contacted Lenovo support in the Netherlands a few times, but they have NO IDEA what to do. They are aware of this problem but advise NOT to update because the installation will fail and they blame it on Microsoft.
So I also contacted Microsoft. They also know that many Lenovo systems are unable to update. They have tried 3 times to update my notebook to 8.1 (turning of some drivers each time) but.... again.. Black screen.
Also Microsoft have now idea, and blame it on Lenovo's bad system
To fully enjoy my OS, I really want it updated to 8.1. Does anybody had any idea what I can do?
I'm really disapointed in the bad service of Lenovo in the Netherlands.
Kind Regards
Jerney

hi Jerney,
Welcome to the Forums.
If the S500 comes with Intel+Nvidia graphics via Optimus Technology then it's possible that the issue is similar to this article (unit is also an S-Series but comes with Intel+AMD graphics). You can try to follow the fix that was suggested (change AMD to Nvidia) and observe.
In addition, check this Windows 8.1 Upgrade Guide by Lenovo for more info about hints, tips, and limitations found during testing of Windows® 8.1 on supported Ideapad systems
Regards
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