IMPOSSIBLE TO USE A GROUPED MAIL  IN A SCHEDULING ACTION

Hello Everybody,
I am currently facing a problem while trying to schedule a report.
In fact, when I use a simple mail  like '[email protected]', the report is well sent.
However, when I use a grouped email  like '[email protected]', the people doesn't receive the email. In BO, all seems ok, there are no erros in the schedule history of the report and every services are OK.
When I use any other kind of software (outlook, talend, ect..)  to send data thought this mail list , it works everytime.
There is no particular configuration in the SMTP server.
Does anyone here know why it doen't work with BO ?
I work with BO XI 3.1.
Thanks for your help!

Are the users in CMC? If they are, Follow below steps.
Create users and while creating the users add the email address of respective user.
Add the users in a group.
Go to the report and right click>Schedule.
Add the group in 'Schedule For'
Under Schedule> Destinations select Email.
Update the information and in 'TO' specify %SI_EMAIL_ADDRESS%
Schedule the report.

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