Improve Video Through MiFi 4510L?

We recently changed from a MiFi2200 (which we loved) to a new MiFi4510L. So far, so good. Downloads and uploads have improved with the new MiFi. We were disappointed though as we expected much less pausing of simple video content (not talking HD here). Is there a way to improve our results?
According to our diagnostics page, we have modem FW version 2.23.01 so that is up-to-date.
My first thought was to force 802.11N connections only but that did not seem to help much. I also thought we could eliminate wifi out of the equation with a direct tethered connection but it appears that option was dropped (from the MiFi2200 feature set). I guess I don't see any other settings that would address the issue.
We live in an area where we have a 3-4 bar 4G LTE signal level and I can watch the same videos without any pause on my Droid Bionic. And, no, I am not attempting to connect multiple devices to the MiFi but I have tested several devices, one at a time, with the same results.
Ideas?

Hello,
I havent had a problem with streaming video on my MiFi, but I am in a 3G only area most of the time. My video testing includes mainly youtube and netflix. When I do have issues with video content I lower the resolution instead of the max.
There is also a feature called WMM on the MiFi. WMM is designed to improve video and voice by prioritizing that traffic from the normal web traffic. WMM is only going to make i difference if these three criterea are met:
(1) the access point is Wi-Fi CERTIFIED for WMM and has WMM enabled;
(2) the client (device) that the application is running on must be Wi-Fi CERTIFIED for WMM; and
(3) the source application supports WMM. [emphasis mine]
Source:
http://www.smallnetbuilder.com/wireless/wireless-features/30833-does-wi-fi-multimedia-wmm-really-do-...
What results do you see from http://speedtest.net? Perhaps your MiFi is stalling out on something and a simple reset will correct the problem. Most performance (speed) issues with the MiFi are correctable, its the dropped signals that give people the most trouble.

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MiFi 4510L Uplink is slow

I use "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
Before, I heard "Download/Uplink is 2-5Mbps, All the time, 24/7" from Verizon chat system.
Therefore, I started use of "Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4510L".
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Would someone teach me the solution of this problem?
I want to use Skype(video) to my mother smoothly.

A typical good 3G connection is 1-2 mbps for download and 1mbps for upload. For most people those speeds will allow them to do whatever they need on the internet.
A typical 4G LTE connection is much better with 10+ mbps for download and 5 mbps on upload. Your MiFi 4510L is 4G LTE compatible but you must be within range of this network to take advantage of those speeds.
Check the light on the side of your MiFi. If it is green then you are 4G, if it is purple/pink then you are 3G. The best way to get your MiFi to perform at the normal level is to run through the various levels of resets.
Level 1 Reset:
Power down the MiFi
Let the MiFi sit for 30 seconds
Power on the MiFi
Test the connection
Level 2 Reset:
Power down the MiFi
Remove the back cover
Remove the battery
Remove the SIM card
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Test the Connection
Level 3 Reset
Power on the MiFi
Remove the back cover
Press and hold the Reset button next to the battery for 10 seconds
Watch the MiFi E-Ink display to see if all the icons are displayed
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Very slow connection with Mifi 4510L??

I'm hoping someone here can give some guidance. I am having very slow connection with the 4510L we just got. Via test on speedtest.net I'm seeing download speed of .17 MBPS at times it was so slow the test was not completing. I normally have 1 or 2 bars on the mifi unit and have seen up to 3 at times. I drove into town and see the same range (1 to 3 bars). I have yet to see the 4G light come on except for prior to activation (would light solid green at times) since activating I have only seen the violet light for 3G.
Verizon advertises full service both around our city (Richmond, VA) and at my more remote location in Hanover. I have been through the recommended resets and nothing seems to improve the connection speed. Could the unit itself be defective? Also, I've noticed when I go to a location website it thinks I am in Pennsylvania when I am in Virginia. Could the Mifi be trying to connect to a signal in that location for some reason (was refurbished device)
Thanks for any help you can offer,
Brian

I was having problems but upgrading to 2.28 seems to have helped me in addition to a few other changes I made based on this review of the 4510L
http://www.anandtech.com/show/4500/novatel-wireless-mifi-4510l-review-the-best-4g-lte-wifi-hotspot/4
1) "selecting WPA2 Personal/PSK (AES)"
2) "manually selecting a channel (instead of Auto) fixes almost all the instability problems"
(I'm not sure if it actually worked as the diagnostics always shows channel 0 no matter what I picked. I did try a couple before one - or the myriad of other things I tried - seemed to make a difference - at least for now - fingers crossed)
3) "allowing for one to select between each network mode manually, so you can force 4G LTE, EVDO, 1xRTT, or all of the above. This is incredibly useful if you’re right at the cutoff for 4G LTE SINR" (that's WWAN Preferred Mode LTE only for me)
4) I also changed my 802.11 Mode to just one mode that works on both computers at my house
5) I am also careful to turn it off when I am done with it and take it off the charger for the night as well.
It is my only internet service due to my semiremote location (no cable etc) and when I first got it as a replacement for my dependable 2200 I was about to pull all my hair out. I was "forced" into it because due to antenna issues on a local tower that supplies my 3G signal my 2200 wasn't even able to load my gmail account. Verizon very helpful on that - call us if its still an issue in a "few weeks"! However, when I inquired about the antenna's effect on a 4G signal, an intelligent tech was able to tell me that it was not the tower I would be getting a 4G signal off of - odd but I didn't question that possibility.
It runs very very warm but I suspect having it on the charger and using it almost all day is part of that. At first I was wondering if heat was part of the problem - going so far as to have it sitting on an ice pack to test that theory. Of course then I had to wonder if maybe I was freezing it -lol. I am careful to turn it off when I am done with it and take it off the charger for the night as well.
I've been on it most of the day and it seems to be behaving well - so fingers crossed

Tracking Data on Novatel MiFi 4510L??

The company I work for had several of the Novatel 2200 MiFis and recently upgraded all of us to the new Novatel 4510L 4G MiFi devices. One problem that I've noticed is that I cannot find a way to check the data usage directly through my MiFi.
On the old 2200s, you could fire up VZAccess Manager and it would tell you (after you connected) how much data you had used so far on your billing cycle and when your billing cycle ended. VZAccess Manager doesn't work with this model, so that method is out.
I've looked through the user manual and the web interface of the 4510L trying to find anything but came up with nothing. IIRC, the old 2200 actually had a counter in the web interface that had a running count of data usage which you could manually reset (was persistent across connections/boots), but the 4510L doesn't even have this
I can call/e-mail the employee in charge of these devices for the company and they can logon to the website and tell me the data used, but I don't understand why there isn't a simpler way to do it without bugging someone else. Since all of these devices are on a company account, I don't believe we can all register our own MyVerizon accounts (if I am wrong on this, please let me know how to do it).
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There should be a simple applet that continuously checks your account and tells you how much bandwidth usage your computer/device, and all other computers/devices have used so far during your billing period, individually and total for the device/account.
I consider this situation to be a SERIOUS lacking/missing feature that should have been created BEFORE 4G service and the MiFi 4510L were offered. The FCC should REQUIRE all wireless providers to provide a VERY simple, automatic method of continuously diplaying bandwidth usage for each account, and for each device using the account. This is NOT rocket science by any means.
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MiFi 4510L Doesn't allow connections while charging

I had been successful in keeping my 4510L plugged into the charger and using it as a hot spot.
It had been a month since I used it and now, when ever I plug it in to charge and turn it on, i cannot connect to it.
All indicators show it is powered up and ready, but cannot connect.
When I shut it down and power it up without the charger, works like a champ.
Is this a firmware issue?
Anyone else seen this behavior?
Thanks

Mike,
There is a large thread which drills down into the details of this issue if you are interested in learning more:
http://community.vzw.com/t5/Broadband-Netbook-Devices/4G-LTE-Mobile-Hotspot-MiFi-4510L-Can-t-Charge-and-Use/m-p/522120#M6163
To summarize:
1. If your MiFi detects a data connection from the cable while it is charging then it will disable the broadcast.
- Charging through a USB cable is how most people encounter this situation. The wall charger will not give you this problem.
2. Press and hold the power button long enough for the device to start
- A Solid yellow LED means the device is in its charge only mode
3. Turn on the MiFi and then connect the charge cable to have the most consistent results
4. If you must charge with a USB cable then the work arounds are as follows:
a. Splice your USB cable to remove the data connection
b. Purchase a dongle/adapter for 10.00 from boxwave.com
If you are seeing the same behavior with the wall charger then your MiFi is most likely defective.

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I pulled the battery, resat the SIM card, did a reset but still nothing. Call Tech and they shipped me a new one...
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Verizon Mifi 4510L 4g LTE speeds of less than 2 MB

Hello,
I have a Verizon Mifi 4510L, and am loctaed in zipcode 43402.
All of my friends 4G Phones receive ~15 MBs download. However my Mifi is only receiving less than 2 MB at anytime, even though the connection is stable. I have purchased an antenna, moved it around the house, etc... But nothing changes and remains a bad connection. I am 99.9% sure that my device is fine.
What could the issue be, am I being limited on speed because its a mifi and not a phone?

JD,
Your MiFi does not sound like it is performing correctly. 4G should be atleast 5 Mbps when testing on Speedtest.net. What I suggest is a level 2 reset to clear up your SIM card and reconnect to the local towers.
Level 2 Reset:
Power down the MiFi
Remove the back cover
Remove the battery
Remove the SIM card
Allow the MiFi to sit for 30 seconds
Reassemble the MiFi
Test the Connection
Performance problems are normally temporary and can be resolved. If you continue to have poor performance then perhaps there is some strong interferance where you are trying to use the MiFi. You shouldnt have to go outside, but try to conduct a Site Survey to see if you can get any better results. Here is a great link to walk you through the Site Survey process:
http://3gstore.com/page/13_will_an_antenna_help_me.html
If you find a good area then I can share some info on boosters and antennas which may make the MiFi more consistent for you. If not then contact VZW support directly through the 1-800 number. They should be able to confirm a service problem in your area.

Mifi 4510L Mifi Hotspot...is it the network? and what about the firmware update?

I have spent several months trying to seek a solution on the repeated and frequent disconnects from the Verizon wireless network using my Mifi 4510 L. No success. I have conversed with Verizon Wireless "experts" on this matter and have basically been ignored, since they do not have a solution. It has cost me a pretty penny in wireless costs due to lost connections in downloads, etc...for which I do not get any credit from Verizon on my wireless bill...go figure.
I have even been accused by Verizon that the problem is my computer and hardware, even though I have ran several hardware, software, and "real-life" connection checks on other wireless networks with no issues at all. I even have been getting better connectivity when I use my Verizon USB UML290...but I hate having to switch moving my SIM card from the USB Modem to the MIfi4510L...one of these days the SIM card will fail. Verizon has checked the signal strength at my home and work locations (which I already knew as good), but never heard back from them.
Anyway, I have verified that my wireless network adapter works just fine on other wireless networks (no dropouts, etc). I have even upgraded to another Windows Operating System - Windows 7...which is more superior than Vista in dealing with wireless communications. I have implemented quite a number of the solutions provided by other great Verizon Wireless Community members, but the connectivity problems continue to occur.
When I did a review of my wireless hardware logs, I noticed that when I was encountering problems, the dynamically assigned address given to me on the Verizon Wireless network changed quite a bit, even when I was using the same web site. When my wireless connection worked fine, the dynamically assigned address was consistent. This seemed to change when I encounter peak network load times.
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Finally, what about the Mifi 4510 L firmware update? I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site
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I realize that I am sounding a little perturbed about this matter, but it has been almost 4 months now...and Verizon is not living up to their part of the bargain on providing good tech support on the Mifi 4510L. When they do not have an answer...they ignore the customer. Not good business!!!
Kevin Smith
Metropolis, IL

kescom11 wrote:
Finally, what about the Mifi 4510 L firmware update? I have yet to see any notification about this firmware update, either through normal e-mail channels or even through my Mifi configuration site
The firmware update was released a few weeks ago and there were multiple threads in this forum for it:
Software Update: Verizon Wireless 4G LTE Mobile Hotspot MiFi™ 4510L
The firmware update primarily addresses a problem with the MiFi switching from 3G to 4G and back. I would not expect it to resolve a connection issue for anyone in a 3G only area. Work through the firmware update instructions included in the link above and see if it helps.
There were no email notifications but the MiFi should have been redirecting you to the MiFi homepage every time you tried to browse the internet. The firmware update is mandatory so if you have not already completed the update then there might be something wrong with your device.

Dreamhost blocking SMTP outgoing email sent via MiFi 4510L hotspot

I've been using a MiFi 4510L as my only internet connection for about a year, and have been happy with it to date. Dreamhost.com is my email host (and web domain host).
I haven't been using the MiFi for a few days. Today I was unable to send any messages via the MiFi through Dreamhost's SMTP (outgoing email) server. This happens both when sending from my laptop's email client (Apple Mail) and also from my iPhone when WiFi (i.e. the Verizon MiFi connection) is enabled. It's not a mailserver authentication issue -- incoming email works, Dreamhost webmail send and receive works, and I can send from the (AT&T) iPhone with WiFi turned off (i.e. through AT&T's cellular network). I contacted Dreamhost support, who said:
- - - - - (begin Dreamhost response) - - - - -
DreamHost now performs spamhaus RBL look ups when using an smtp client such as Apple mail. This is to prevent spam from leaving our network. The issues you are describing is what happens when you attempt to send email from an internet service provider (ISP) that is on the spamhaus blocking list. Switching from wifi to 3g will change that IP address that we look up prior to sending the email. For the device that is blocked we can only recommend that you contact the ISP and ask them to either give you a different IP address or work to get their IP's delisted.
- - - - - (end Dreamhost response) - - - - -
I take this to mean that Verizon 4G LTE IP addresses have somehow been added to Spamhaus's database. Has anyone experienced this issue with sending email through a Verizon device using Dreamhost SMTP? What are my options?
Message was edited by: John Ciccarelli (New information: Dreamhost suggested using WhatIsMyIP.com to determine my IP address. It returned 166.250.33.162 and sure enough Spamhaus has that in its PBL and XBL lists. However, I'm using Authenticated SMTP (port 587), not the unauthenticated port 25. Are Verizon servers somehow listed on Spamhaus?)
Message was edited by: John Ciccarelli
More research: I repeatedly shut down and powered up the MiFi. Each time up, WhatIsMyIP.com returns a slightly different IP: 166.250.33.162, 166.250.32.186, 166.250.34.151, etc. Lookup shows these IPs are associated with vzwdomain.com or myvzw.com, not surprisingly. So presumably the MiFi gets mapped to a different actual IP each time it connects. The first of these 3 IPs showed up in Spamhaus's PBL and XBL lists; the other two just in the PBL list. Perhaps if I keep powering off/on it'll eventually connect via an IP that isn't on Spamhaus's list.

Are you using Mail app? You need to make sure the Outgoing Mail Server settings are exactly how your ISP recommends. So give them a call.

Updated my mac to mountain lion 10.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install? Can anyone help me?

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It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
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I can't seem to get my iPod touch (4th Gen) to play photo slideshows or videos through my TV. Is this a design flaw? Or is it me? My old iPod used to do it no problem, but now I can't even find any video out options in the settings.

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This cable And Im using a cable that has a headphone jack on one end and RCA cables on the other. does not work for iPod touches. See:
http://support.apple.com/kb/HT1454

Ipod freezes when playing video through dock

Okay, this is a challenging one. I will be surprised if someone can help me figure this one out, but I will be very grateful!!
Picked up a brand new 60gb 5th generation video ipod the other day. 1.1 update already installed. Everything worked great. Was able to play videos through the AV dock, no problem, and was able to hook it up to the JBL stereo for the ipod, no problem.
Here is where it gets interesting. I took an avi video from my digital camera, and used Quicktime Pro to convert it into a .mov Apple Quicktime movie. I am using Windows XP. I then imported that .mov movie into itunes. Then I right clicked on the file and told itunes to convert it into the ipod format. I then hooked the ipod up to the computer, and the video was transferred to the ipod with no problems.
Then I was able to play the video with no problem on the ipod screen (not hooked up to the AV dock). Then I inserted the ipod into the AV dock that is hooked up to my tv. I played videos this way without a problem, before I loaded this new home made video. When I played the new video, I answered Yes to Tv Out, and right after that point my ipod froze up. No video played at all. Then I had to reset my ipod.
I tried this again several times, with the same result. This was now happening with regular videos that I downloaded from itunes. Also now, when I hooked the ipod up to the JBL stereo, and just tried to play a song, the ipod would freeze up. However, songs and videos play fine when the ipod is not hooked up to a dock.
It seems to me like my home made video somehow corrupted the software drivers for the port on the ipod.
Then to fix the problem, I finally had to do the dreaded RESTORE. I could not update the ipod, because I was already at version 1.1. I tried rolling back to an earlier version, but the updater told me that the update was not compatible with my ipod.
The RESTORE did fix the problem. The ipod was completely back to normal. I could hook it up to the JBL and the AV dock with no problems. Until...yes, I tried playing the home made video again. I just wanted to see if it was a fluke. Same problem came back....arrghhh!
He is another weird observation. I can start the video playing on the ipod, without it hooked up to the dock, and answer Yes to tv out. The video starts playing, then I can insert the ipod into the dock, while it is still playing, and the video plays fine on the tv, through the dock! Until the video finishes. Once the video finishes, the ipod freezes up again.
I wonder if this is a hardware problem, and I should just return my ipod. It seems like a software problem to me. I think if it is my home made video that is corrupting my ipod, I think itunes should be smart enough to not copy something to my ipod that is going to corrupt it.
Ha..ha...wow, sorry that was very long-winded. Anyone have any suggestions?
Dell Dimension 2.8ghz P4 Windows XP 2.25GB of RAM

All I can suggest is to re-encode the video as m4v with QT Pro, there might've been a problem in encoding. Also, try sending this same video (setting TV Out to Yes) with the iPod not plugged into the dock and with an Apple RCA cable, if you have one, hooked up to a TV. If that works, the dock connector might be damaged (unlikely) but it's possible. So once you've re-encoded, see if the dock situation works then. Good luck.

Ipod nano won't display video through xtremeMac tango

I have an extremeMac tango which I use to play videos off of my 5th gen ipod video (or classic) 60gb. We recently got a brand new ipod nano 5th gen with video 16gb and it will not play the recorded videos through the tango. Any suggestions?

Call the manufacturer to find out if the iPod Nano 5th generation is compatible with their product.

Improve Video Through MiFi 4510L?

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