Improvements to this forum software...

Is it just me or has the "spell check" software in the forum been replaced or stoped working properly? In the past I found it very useful (since my native language is not English) but now a days it fails to recognize many well formed English words making it almost unusable - In this message (that I don't know if it is properly spelled because this function seems broken) it among other words complains about "Spell Check", "changed" and "software" that I belive are properly spelled (or am I totally language blind today?)...
I also wonder if there will ever be a printing function that allow printing of forum threads! I think there were some talk about this geting fixed in the past but the function sadly enough only "made it" to the knowledge base not to the forum...
Best Regards
Magnus

Hi Magnus,
We have found what should fix the problem. It will require a restart of our forums so you should see the change early tomorrow morning. I will post when it is complete.
Thanks again for bringing this to our attention.
-Dave

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Are the [expletive deleted] at Adobe doing anything to improve this forum?

We were informed some time back by an Adobe representative that frequents this forum that he would look into why we keep having to login each time we revist the forum.
Although we have this 'tick to remember your details' box on the login page it never works. Now I am finding when I login I then get logged out for no reason but still says I'm logged in.
I keep getting an 'internal server error' jump up on my screen.
This forum software is complete [expletive deleted] Either supply your customers with something reliable and user-friendly that actually works of get rid of it completely - bunch of [expletives deleted].

JIve absolutely DOES NOT have access you your AdobeID account. That's why the SSI process is complicated - you sign in on the secure adobe.com server, then your verified session is passed over to Jive's network using a chain of session cookies. All Jive can see is your userID, name and email address (the stuff shown in your forums profile) - not your password, bank info, etc.
mytaxsite.co.uk wrote:
These forums are managed by Jive and so it must be a security nightmare for them to have access to people's personal data including credit cards and bank info!!!
Adobe made a policy decision that all services will be accessed via AdobeIDs - that goes for websites, SaaS subscriptions and product activations. It's done for perfectly valid reasons - for example if a customer asks a question in the forum about a purchase, Customer Care can immediately pull up the order history as they can search for the forum user's email address (which is unique to an AdobeID, so the forum user must be the same person). Since we switched to AdobeID logins, hundreds of people have been helped this way with activations, lost serials, etc. so it's not going to change back.

[SOLVED] Is it possible to view this forum in non-"Classic" mode?

The reason I ask, is that I have a 24" screen & not the best eyesight, so I run 24 point fonts as default in Firefox.
I have learned to scroll across code boxes using the arrow keys, which I have to do very often, though this is not really a big problem.
If there was an option to put all poster details across the top of their posts, then we could have the full width of the page to read, as it is now, there is a LOT of empty space down the left hand side of the post content.
I had a look in my Profile page for this forum, but could not find a way to make this choice, as I can on some other forums. (Hopefully I missed something?)
I understand that perhaps this is beyond the capability of this forum software, which if so, is unfortunate.
Last edited by handy (2010-02-09 01:28:54)

Over at the ostalk.org forum, I put my questions, & tjwoosta posted some code to use with Stylish, it made the left column much narrower but at the expense of the details.
So I asked him if it was hard to place the details under the field headings (From: Registered: Posts:) & he gave me the following:
@namespace url(http://www.w3.org/1999/xhtml);
@-moz-document domain("bbs.archlinux.org") {
.postleft, .postfootleft {
width: 80px !important;
.postright, .postfootright {
border-left: 80px solid !important;
border-color: #f9f9f9 !important;
Which I've modified by changing the two 80px numbers to 200px, & it is starting to look like their may be a solution here not far off, using Stylish.
Users are just going to have to set the size of these two 80px numbers to suit their font size & screen resolution. It is so easy to do.
Also I've just learned that there may not be any need to incorporate TJ's code into Dark Grey, as you can run them both via Stylish simultaneously anyway.
Just have to get rid of these white rectangles that can turn up below the email line & above that of the Online/Offline?
Last edited by handy (2010-02-07 12:45:13)

Forum software problem

Is anyone going to fix this forum software? If I've browsed to the posts from a week ago, say the 4th page of postings, and view a post; when I click 'back' in firefox, I'm taken to the first page of the forum (ie the most current posts). I hope we don't have to live this this...

Hi,
agreed , these forum needs a bit of an overhaul, maybe a nice shiny new flex based one with cocomo(or what ever they are calling it these days), just think you could interact with people directly exchange thoughts and code to quickly establish solutions to requests for help. Now that would be a real community based support system.
David

Forum software is buggy

i just posted a topic and after submitting it i was taken to a page showing what i wrote with a link to go back to the topics list. that link is incorrect. it takes me to a 404 page. the link generated is:
http://www.oracle.com/forum.jsp?forum=29
but it should be:
Community Feedback (No Product Questions)

This forum software is even slower than I am. :-) Impossible!Duh; see those reply times? The moment your reply showed up
I replied. So there :-P
kind regards,
Jos

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

Who the Hell wrote this crappy forum software?

Ya, I knowm it says Jive.
This forum refuses to work with Opera, either for Windblows or Solaris 10 x86 Unix. This area for entering the post does not show up.
I had to start Exploder and I HATE Exploder.
What is even more stupid is the catch-22 in that the forum software is used for the feedback. If the forum is broken, how the Hell is someone supposed to be able to let anyone know that it is broken.
If Adobe wants great forum software, they should use what AVSForum uses. It works with any and all browsers.

dave milbut wrote:
it's not the tools, it's the carpenters.
Oh, it's the tools too, people just like to make excuses for and rationalize for "cool" stuff. If it's simple AJAX and DHTML without too much crazy going on (i.e. not these forums), you might get away okay on a web site. I'm not opposed to it on a website as long as it always works...
I'm speaking mostly from an RIA (rich internet application) use case, which gets much more complicated than a stupid website. A 'forum' like this blurs the distinction a bit, especially when they try to do the crap they're attempting in this jiveware. AJAX isn't well suited for creating real RIAs, for sure. (Here comes the AJAX fanboys to dispute...) Once people realize that these 'frameworks' they're using (because they've already discovered that using AJAX/DHTML/DOM crap themselves sucks @$$) don't address the need to test, update, re-build, re-deploy, and test your "AJAX application" (it's like saying ".bat application") EVERY single time you have a new version of a browser come out--or a new type of browser entirely--perhaps they'll start to realize what the hidden cost of such muppetry is going to be over time. (And I can't wait for the browser wars to heat up even more again.)
Of course you could just "hope" that most of your users browsers will continue to work correctly (maybe almost 100% even will! lol), without testing and updating if needed, but then you get Jiveware.
Don't get me wrong, with Jiveware, it's most certainly the carpenters more so than anything. It may even be possible to develop decent 'forum' software using AJAX hacks (sparingly), since a "forum" is arguably not such a complex application. (They are however more complex than most people imagine.) But crap tools tend to bring out the fail in the term "incompetent failure jiveware scripter". Crap tools reveal the difference between someone who doesn't know what they're doing at all (jiveware jives), and someone who actually does have some idea of what they're doing more clearly than good tools do.

Thanks Adobe! I LOVE this new forum software!

As someone who belongs to many, many forums over the years, I've gone through a lot of forum software changes. Generally, the vocal majority raise heck about it, but eventually things settle down and people go about their regular forum use with little effort.
These new forums are so much "easier on the eyes" than the mind-numbing sea of text we currently have. Some like the new colors, some hate it. Some like avatars & signatures, and some don't. But the reason you come here is for the information, and this new software WILL make it easier to find what you're looking for.
Macworld.com switched to this very same software last year. They had an obscenely large user base, all of which voiced their opinions repeatedly, to the point where many simply stopped visiting until the switchover was complete. In general, those that don't like change tend to voice their opinions the loudest. The vast majority though, tend to keep quiet and roll with changes. Today, Macworld's forums are running just fine, offer a plethora of new features, and are more active than they ever were previously.
I have no heavy interest in what Adobe does with these forums because I rarely visit the current ones - mostly because I find them absolutely unreadable. But I'm also betting I'll be using them a whole lot more once this switchover is complete. In fact, I KNOW I will.
Rather than complaining about change in general, colors, icons, avatars, signatures, bloated code, or whatever silly reason some are coming up with, time would be better spent simply helping to find bugs with what is there. Once the bugs are worked out, Adobe will most likely start looking at "fine-tuning" the look & feel.

> What I have noticed is that there is a totally different set of aesthetic values being exhibited here between the Users of the Adobe Professional Graphic Arts applications (Photoshop, Illustrator and InDesign) and the people who are almost entirely geared to AV or to web site work and the use of the formerly Macromedia products (such as Dreamweaver).
Ann, you may be correct. But if functionality is truly the most important feature of Adobe Forums, the WebX format falls dramatically short for my own applications:
WebX screws any code or script posted, generally making it unusable. For this reason, the Script and Expression areas of the After Effects forum are virtually non-existent. Users go to other places to discuss these features, because it's not practical to do so on the current forums.
A picture tells a thousand words. When new users come to the WebX forums and want to post a screen grab of their problem project, it's embarrassing to tell them they need to use an external image host to do so.
Video tells ten thousand words. The ability to easily embed YouTube and other online video content into a post is not just a great convenience, it's a way to teach, inform and demonstrate within the forum, rather than sending users somewhere else mid-discussion.
I share a number of your criticisms about the Jive Forums, but for me and the community which uses my frequented forums, the Jive system also offers features which are essential for productive use. As I suspect the new system, like the old, will evolve over time, I'm happy to embrace the positives of the change, and hope that any major problems can be resolved in time.

Why doesn't this forum support Opera? You even use it in your own software, Adobe!

It's really pissing me off that Adobe chooses to use a forum frontend that does not support the Opera browser. Makes me have to go out of my save habitat, log all in again with a forgotten password through a browser I don't like, for no apparent reason because there's plenty of forums out there that don't have fanboy browser issues.
Here's the fun thing. Ever wonder how Opera got magically installed on your OSX Mac? Because from Creative Suite 3 and up, it is included with the Adobe software.
This isn't right, Adobe guys. You should either pay Jive Software a bunch of money to support Opera, or switch to other forum software that has no browser issues. There's plenty of free ones.

All I can say is.. it must be a monumental event. Or they don't take kindly to their own forums.
It must be hard to migrate a forum where crazy html is supported making people able to mess with anything.
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Basically it looks like Apple has introduced globally a bug in their notification center software with no known solution, every app using notification center throws a pop up on startup. All I find on this forum are overkill solutions like reinstalling/ro

iOS 7 Basically it looks like Apple has introduced globally a bug in their notification center software with no known solution, every app using notification center throws a pop up on startup. All I find on this forum are overkill solutions like reinstalling/rolling back the os, which no real user should to be forced to do for a minor bug of this nature.

It throws a popup only the first time you launch the app, to confirm whether you wish to have notifications enabled for that specific app.

Does anyone think this forum is an improvement?

The previous webforum/NNTP interface had roughly 90 percent of the questions coming from the webforum, and 90 percent of the mostly correct replies coming from the NNTP newgroup users.
The newsgroup users are for the most part NOT going to use this web forum.
so for the most part- there are 50 or 100 people who tried to offer help daily, who are not "in here" and won't participate because this web forum interface is just slow and clunky and flashy. We just want TEXT. NNTP. WORDS.
I've been ACE and TMM longer than i can remember. Not renewing.

Completely wrong. Although NNTP access has been removed, it's perfectly possible to do everything through email or an RSS feed. I'm monitoring several forums through email, which displays no icons, avatars, or images.
One does not require an icon, avatar, or image to receive an indication that a topic has been resolved. The same information could be passed through text. Is it not? :smile
In any case this diverges from the question of measuring this forum's success.
The question of whether an issue has been "resolved" is also moot. An inexperienced person is quite likely to mark a question as "answered", even if the answer is wrong, incomplete, or no longer represents best practice.
The last time I posted in this regard it was in response to how one might measure success in this forum. Within this context I would much prefer a measure of consumer satisfaction over the "crude" measure of noise that you have suggested.
Moreover, once a question has been marked as "answered", the setting cannot be changed.
Obviously a weakness in the system, but still a better indicator of success than your proposed measure of noise.
Things are not quite so clear cut as you seem to think.
If you ever knew how I thought, then communication between us would not be so difficult. Once again, your thoughts with regard to the vertical centering of text in a floated <span> tag would be greatly appreciated. Just do not provide them here, as this is not where I posed the original question.
Roddy

Please do not post questions about Adobe software in this forum

Hello, welcome to the forums.
What you may not realise is that each Adobe product has its own specialist forum, and it's very important to choose the right one. This forum isn't about products, it's about comments on the forums themselves.
So, please go back to http://www.adobe.com/support/forums.html and choose the right forum. But first, make sure you know the name of your product.
When you look at the list of messages in a forum, there is a box above that describing what the forum is for. Take care to read it carefully, or you may put your message in a forum where there are no experts who understand your question. Also, check to see whether there are any "FAQ" (Frequently Asked Questions) sections in the product forum, and search for previous discussions about the question you wish to ask before starting a new one.

this is maybe because users are directly forwarded to this forum when looking for a contact in the otn-contact page. i suggest to change the contact-site and the direct the users to the "forums home" page.
trevi

Future forum software plans ?

would be nice to be informed in time about planned software changes and/or change-attempts concerning this forum.
just taking names in clear from other oracle accounts (oramag, ..) and using them here as handles is probably not covered by Oracle's declared "Privacy at Oracle" statement .
( http://www.oracle.com/html/privacy.html )
Or may be it is, and I just have to read that statement again.
Better not typing in real names, addresses, .....
Edited by: 2889 on 11.07.2009 14:00

Captiv8r wrote:
Hi Noel
What you are missing is context.
I wasn't involved with gnashing of teeth, but it occurs to me to ask what does that really have to do with the forum today? Could it be that those who would stomp off over changes to the mechanics of how they interact are not just not that desirable here anyway? People who care more about the substance of the material, as I believe those of us here now do, seem preferable.
People occasionally complain about things as they are - it's healthy to seek improvement - and sometimes we overemphasize things, but yet here we are actually communicating openly with one another. It really does work. We may find using it mildly frustrating, and occasionally flaky, but what in this world ISN'T like that? This is reality.
Personally I prefer to help folks with Photoshop things, learning a thing or two in the process myself - and frankly I'm just not being blocked from doing that. People actually can post, the spam isn't bad, moderators do their things pretty well, information changes hands... I'm clearly not feeling the frustration some are.
We should always strive for improvement, but let's not forget there is good in what we've already got. Being overly negative doesn't strike me as helpful (this is not directed at anyone in particular).
-Noel

Geez, Louise, This Forum Is Hard To Use!!!!

I've been trying to help out all day in the Photoshop forum, given the new releases that have come out today.
I'm running Windows 8.1 and IE11. Current software, though not the world's most popular.
All day I've been plagued by such issues as:
The editor randomly eating phrases when doing things like trying to bold some text or delete one character. This happens OFTEN.
Inability to delete things.
Inability to type below a quoted message.
Images inserting in the wrong place.
Login prompt popping up and replacing the editor (only here in the Forum Comments section so far).
Inability to jump to the most recent post in a multi-page thread from Discussions view.
Do any of you Adobe folks in charge of keeping this forum up to date actually use it any more? John C? What's going on. I'm a patient person but this is beyond what I've had to deal with before. It's basically non-functional to be brutally honest.
Just before posting this I added adobe.com to the list of sites slated for Compatibility View (it's the only site I have in there). But already once during typing this I got to a point where I couldn't delete a character I had just typed.
Any chance someone might be working to make this work better? Do you need contract help to make it better?
-Noel
P.S., I added an exclamation point for each time I had to re-type the subject, just trying to create this post. Notice that there are 4 of them.

Enterprise Mode - While it DID improve the utility of the editor, it ended up being pretty much unusable for a couple of other reasons.
For one, the forum doesn't really render properly with it, and for another it's specific to particular pages (URLs). Thus I was not able to set it up to run on the Adobe forum in general. Microsoft claims that through the use of the Enterprise Mode Site List Manager one can set it up to work on an entire site, but in practice I was not able to accomplish that. Perhaps it's a subtle difference between Windows 8.1 Pro and Enterprise editions.
But today we've seen a minor forum update come in... So I'm wondering: Without any special mode setup, I'm typing this message. I'm going to insert an image into it and see if it works.
Nope. Still inserts in front of the text.
But interestingly I didn't have any other quirks while typing this message. Probably just lucky, as I didn't really use many bold or italic attributes...
Edit: I'm back in the post editing a bit. Could it be I'm actually sensing an improvement today in the behavior of the editor - outside of the image insertion quirk? I was having problems pasting things with dashes in them... Trying...
here. Dashes-in-here and-here and-here-and-here. Nope, not fixed. It just ate the first part of this paragraph.
-Noel

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.
I am currently using Photoshop Elements 8 on Windows 7. After several years of use, I am self taught and adequately proficient for an amateur. What I didn't realize (until I started researching my upcoming migration on the Internet) is that I actually use PE8 for two functions: digital asset management and digital editing.
Regarding Digital Asset Management: My research leads me to understand that PE on MAC does not provide the same level of organizational capability that I am used to having on Windows, instead providing Adobe's Bridge which does not look very robust. Furthermore, iPhoto, which come on MAC will not support the hierarchical keyword tagging that I require to organize my library of photos. The two SW applications which I am thinking of switching to are either Aperture or Adobe's Lightroom. Frankly, I'm thinking that it would be smoother to stay within the Apple product line.
So the remaining question is whether Aperture will support my digital editing needs. The tweaks that I do to my photos are not very complex (no, I do not want to put people's heads on other animal bodies). But could someone who uses Aperture tell me whether It will allow me to do the following kinds of edits?:
- If I have a photo where someone's face is too shadowed, can I lighten just that person's face, and leave the rest of the photo as-is?
- if I have a photo where the background is cluttered (eg, 2 people in front of the Parthenon which is undergoing renovation), can I remove just the construction cranes?
- Can it splice together several separate photos to give a panoramic?
If, once I get Aperture, I find that it cannot enable the kinds of editing that I do, I would probably get PE11 in the future. However, if people in this forum tell me that Aperture will definitely not support the kinds of editing which I've described in the previous paragraph, I would prefer to get PE11 with my initial configuration (since someone will be helping me with my migration).
Thanks in advance for your consideration and help!

I am concerned, however, about using a non-Apple Digital Asset Manager in OSX. I would really like to avoid integration problems. Is using PE11 to import and catalog my digital photos likely to cause conflicts?
Thanks for any insight on this
Amy,
Not so much conflicts as maybe a little less seamless integration with Apple software and perhaps some third-party software providers in the Mac App Store where some programs build in direct access to iPhoto and Aperture libraries for getting images into those programs easily. Typically, there is a manual command to go to Finder (think Windows Explorer) to browse folders.
One caution to mention however, is that the organization you set-up in PE Organizer is unlikely to transfer over to either iPhoto or Aperture if you decide to change at some point.
The only real stumbling block that I see in your opening comment is that you want hierarchical keywording (Kirby or Léonie can go into the details on keywording limitations as I stay at one level). If you can work with the keywording schemes of either iPhoto or Aperture, then using PE for your external editor (either program supports setting an external editor) would probably be ideal since you know PE well. This is the idea with the Mac App Store version of PE (editor with no organizer).
Note - I use Photoshop CS6 (full version) with Aperture and it works really well. The only downside is that Aperture has to make either a TIFF or PSD file to send to an external editor so that the original file is protected by not sending it to the pixel editor. While TIFF or PSD files protect the integrity of the image information without degrading it, they are typically much larger file sizes on disk than either RAW or JPEG files. Therefore, your library size (iPhoto or Aperture) will balloon quite a bit if you send a lot of files to external editors.
One other possibility for an external editor would be a program called Pixelmator. It is pretty similar to early versions of Photoshop, but built for Mac. Other than the panoramics you want, it will do most pixel editing that PE can do. It is not an organizer, so it is built to go with either iPhoto or Aperture. It does have differences in how you complete certain procedures, so there is bit of a learning curve when you are used to doing it the Adobe way.

Improvements to this forum software...

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