Improvements you'd like to see in Novell's Knowledgebase

We're excited with the success you have searching our Knowledgebase. We put tremendous focus into it to help you find answers to your questions.
There might also be improvements you'd like to see with the Knowledgebase and the ways you search novell.com/support for technical info for your questions/issues. This Thread is meant to capture your ideas on these things we should consider improving.
Kind Regards,
-Todd
Todd Abney
Technical Support Director
Novell

Providing better access to information...
The current Knowledgebase does a pretty good job of consolidating technical documents but what I would really like to see is a single location where I can access a wide range of Novell documents and very quickly zero in on the relevant ones.
There are still too many places to search when problem solving or trying to remember where I may have previously encountered a particular document. If I need a specific TID and have the number, it's easy to find it (most of the time). If my interest is a bit more general, I may have a large number of documents to sift through. For some things I may even have to visit a different site.
The knowledgebase, in a broader sense, can be taken to mean any information pertaining to Novell, its products & services, its partners, press releases, licensing, training, events, technical documents, forum posts, NUI, Brainshare, patches, downloads, etc. I think it should be wide-ranging in scope - almost like a general purpose search engine. The trick would be to provide a rich set of selection criteria to limit the results.
In addition to the standard keyword search, date range (created/changed), Author, etc. a broad selection of categories would allow the search to be refined to the point where a relatively few meaningful results are returned. Some examples might be:
Product Group / product / release
Location: Region / Country / City
File Format: HTML, PDF, PowerPoint, video, audio, iso, executable, ...
Target audience: Sr. Mgmt., Middle Mgmt., Admin, General, ...
Document Type: TID, CoolSolution, product read-me's, Connections article, white paper, forum post, product announcement, presentation
Subject matter: technical, marketing, sales, training, events, partners, security, patches,
I would expect this list to be enhanced and refined over time to make it more useful.
Of course, we often don't know exactly what we're looking for so I'd like see a breakdown of the results (i.e. number of documents satisfying the various criteria) and the ability to include/exclude certain criteria to refine my selection.
Once my search criteria has been refined to the point where it provides the desired results, I would like to be able to save it. I find often myself searching for the same things over and over again.
Once the search has been saved, it would be very convenient if I could be notified by email whenever any new items appeared that satisfied my search criteria. For example:
- What new TID's or Patches are available for these products?
- What training or other events will be coming to my city during the next 30 days?
- Have any of these documents been updated since I last checked?
I'm sure, given a little time, I could come up with more...:) I hope this helps!
Kevin

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    Quote from: Hak Foo on 24-January-15, 10:34:38
    These aren't meant as suggestions for a specific model, but more improvements for future products.
    1.  Since most processors now have an integrated GPU, we're losing a lot of back-panel space to HDMI, DVI, VGA, and DisplayPort sockets.  FireWire, eSATA, and extra USB sockets are the casualty (admittedly, nobody cares about the first two, but I like having 8 USB sockets!).  Why not put the video sockets on a special card that sits along the main PCI-E x16 slot.  If you want to use the integrated GPU, you install that in lieu of a video card.  Side benefit for systems integrators:  No risk that some user will decide to plug his monitors into an inactive motherboard video port.
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    Quote
    2.  Instead of a backup BIOS system, why can't they find a way to put the BIOS on a MicroSD card?  A bad flash can be fixed by taking the card to another PC, rather than having to replace a non-socketed ROM chip.  This would be great for boards on a long-lived platform-- if you bought an old board and a new CPU, you could just take out the BIOS card and flash it on another PC, rather than having to do the "can I find/borrow an older CPU to do the flash" dance.  In addition, having loads of flash space (even a 128Mb card would be cavernous for this purpose) would allow for cool stuff like "put Memtest86+, or a minimal bootable Linux districution, or other utilities on the card."
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    Quote
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    Doing Internet research *before* buying a product is always highly advised.  It's only an "elaborate reworking" when you do it the first time, because you don't know what to do and you have to learn your way through, step by step.  I can guarantee that if you retain your lessons learned that you will not make the same mistake again, but you'll be fully prepared when buying your next motherboard/cpu.
    Good luck...  Computing is a lot of fun when you know which way is up--and I'll pass along a hint that has helped me enormously through the years...learn how things work as they work and not as you think you'd prefer them to work...!  Some folks spend/waste an enormous amount of time/effort in trying to make their hardware and software do what they think it should do instead of simply learning how and why it does what it does.  As you grow in experience you'll begin to get a glimmer of how & why things are done as they are done, and you'll come to understand that there are very good reasons most things work as they do.

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