Improving bad video ?

Somebody knows out there an app that is able to enhance a bad video like a 3GP for instance ?
Something smart enough that is able to do the trick and add quality by extrapolating between 2 frames or 2 lines for instance ?

You can use sharpening tools like Unsharp Mask.  You can use third party up-rezzing tools to increase size with better quality.
But, realistically, given you only have a camera recording of a video screen of the CCTV, it's very unlikely you'll ever extract much meaningful detail from it.  Don't believe TV shows, image enhancement is not really so advanced. 
Personally, I'd just extract the best still frame of their faces you can find, then use Photoshop to zoom and enhance as much as you can with Unsharp Mask.

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