In a mess, now Cannot See external disk on desktop

I purchased an external 2Big 4TB drive which has two physical 2TB drives in it. I got it all set up and fine then went in to disk utility and the options for formatting were not there and other choices were greyed out no matter if I selected the drive in Disk Utility menu to the right, or the drive that was under 'nested' with the same  name. I made an error by trying to create a drive by choosing the '+' sign which created another drive in the Utility window, but then when I deleted it it deleted the whole drive and now it will not come back, even after restarting. I've created a bigger mess than the one I was in in the first place.
Can someone please help me get the drive back and then to get to where I can choose the option to JBOD or just a bunch of drives so I can see the two individual drives and use them as two 2TB drives.
TIA,
Ken

Yes, It is Sunday so the HDD manufacturer's support is home and not at work. They have support on regular business hours. I left a message on the voice system and also tried to contact by email, but I'm sure their email help is also enjoy the Sunday off and answers on regular business hours.
I was thinking that my problem is more with the Mac software 'Disk Utility' and my inability to understand how to accomplish what I wanted to do. Since I believe Disk Utility is an Apple software that comes with the Mac I was hoping that someone could help me on the Apple forums.

Similar Messages

  • Time machine cannot see external disks

    Hi,
    Time machine is not seeing my external hard disk (an iomega Storcenter network hard drive). However, I can see and access files from this external disk as usual on my network.
    I want to use Time machine to back up to this disk. Can anyone help me please?
    Greg

    gr3len wrote:
    Hi,
    Time machine is not seeing my external hard disk (an iomega Storcenter network hard drive). However, I can see and access files from this external disk as usual on my network.
    I want to use Time machine to back up to this disk. Can anyone help me please?
    No, sorry. Time Machine does not back up to network drives, except Time Capsules or a drive on another Mac on the network that's running Leopard. It will back-up to a USB drive connected to an Airport Extreme, but even that is, technically, unsupported, and requires a running a Terminal command to make it work.
    Here's the official word: http://support.apple.com/kb/HT1733
    You may find some "hacks" that might make it work, in some cases, to a degree. But use them at your own risk.
    First, since this is *unsupported by Apple,* there's nowhere to go when there's trouble.
    Second, you're risking a future update preventing it from working, and perhaps rendering your backups useless.

  • Cannot See External Disk in TM

    My iMac has an internal disk, plus a 1TB external disk, for data.
    I also have a 2nd 1TB external disk for TM.
    My external data disk went offline (TM disk still online). TM shows nothing there for my external data disk (not even an icon).
    Did I do something wrong in my settings, or does TM not support backup of multiple disks?

    TM does support backups of multiple disks and if you set it up correctly that disk should have been backed up. It has to be formatted mac os extended journaled. then TM will back it up automatically unless you add it to the TM exclusion list.
    click on your computer name in the sidebar (check the box to show the computer in the sidebar in Finder preferences). start TM and scroll back in time to when the data drive was attached. it should show up on the list and you can restore things from there.

  • IPhoto cannot see external storage drive

    Very unusual freeze-up while "repairing" iPhoto required a forced shut down.  Now cannot see external hard drive with photos on it.  Can you help please.

    Have no idea the format of the external disk.  It plugs into the back of my big monitor and has worked perfectly until I upgraded to Yosemite and iPhoto 9.8 in late December.  I had difficulty setting up iPhoto at that time, and you fine folks walked me though the process in mid January.  All photos were there and in the proper albums.  External disk is a Seagate Free Agent GoFlex, and it is backed up on Mozy and also on an iPad Air 2.
    Problem started when I simply plugged in my iPhone and iPhoto told me I had to repair my database, which I did -- it took some time.  Then I had to do something with Permissions.  That never ended and a Word document froze on screen while I was working on it, and when I couldn't close any tabs in Safari -- couldn't do anything, actually -- iPhoto was continuing to spin with Permissions.  Finally after about 15 minutes of that, I did a hard "push the start button" shutdown.  The restart took a very long time.
    Since I installed Yosemite and got iPhoto working -- when it was working -- the entire computer has been a bit sluggish and slow.   And for the first time ever --and I've used Macs since the 1980s -- I had a freeze yesterday.  Likely unrelated, but just a data point.
    (BTW, is there any way I can find the discussion I had w/you folks back when I setup this iPhoto in mid-January?  Anyway to search and find it in Support?)

  • AEBS cannot see both disks in 2 disk enclosure set to JBOD

    I have a MacPro 3.1 and AEBS, the computer runs 10.6.8 and Win 7. All most recent updates installed on both OSes and the AEBS.  I have a generic (bought at Fry's) HORNETTER, 2 disk external USB enclosure containing two (2) 500GB hard drives, both formatted to FAT32 for easy sharing purposes with win, which is connected to the AEBS via its USB port.The enclosure is set to JBOD (Just a Bunch of Disks), so I can see each one individually.  The enclosure is externally powered.  I have had problems in the past with this set-up off and on.  Now it is VERY tempermental, sometimes it works, most times not and now over the last couple months it has stopped working for all intents and purposes. 
    The problem I get is that the AEBS does not see both drives, only one. This happens in OS x and Win 7.
    I get an error saying there is a problem with the disk, connect it to the computer directly and run Disk Utility to check for errors.  So I do this every time and it returns no errors. Both disks can be mounted no problem if connected directly to the computer.  But if I unplug it from the computer and plug it back into into the AEBS it stops working again.
    I have this same problem with my HTPC Mac Mini 2.1 (C2D 2/0Ghz).  I tried connection it with the same config and got the same problem, only one disk shows of the two in the enclosure.
    Is there anything I could do to resolve this? I have searched high and low for a direct answer, but only see confusing responses and nothing direct on point.  I apologize if this is a common issue.
    I am not trying to do any Tim Machine backups, just using it one drive to store my media (music, video) and the other drive as a extra storage/share volume/hand backup of important files.  I like having it available off the AEBS so I can access the music and video from my HTPC Mac Mini and my DVR Windows machine, as well as using them both as a easy swap for mac files I drop there for when I'm booted into Windows.
    Any help would be appreciated.

    UPDATE: I read some tips on other related issues, and so I tried connecting a POWERED USB HUB (a Targus brand 4 port AC powered USB hub I had lying around) to the AEBS and then the external enclosure to the hub.
    No success, and two different problems. 
    In OS X I can now SEE both disks (where before  only saw one disk), but the problem now is even though I can see both disks I can only access one (the one I could NOT access before).  The disk I could access before is not visible but when I try to double click on it to mount it, i get a spinning blue circle and eventually the request times out with an error  which makes no sense, but says:
    "There was an error connecting to the server “Lou's AirPort Extreme”. Check the server name or IP address, and then try again.
    If you are unable to resolve the problem contact your system administrator."
    When dismissed this is followed byt eh additional error message:
    "The operation can’t be completed because the original item for “BACKUP” can’t be found."
    On Win 7, I now cannot see the AEBS at all, and neither disk is visible.
    *sigh*
    Back to square one......
    SECOND UPDATE: Connected a USB thumb drive to the Powered HUB and it shows up fine.  So now I am just totally confused.

  • Installed Security Update 2013-003 & now cannot see video

    Installed Security Update 2013-003 & now cannot see video.
    Snow Leopard.
    Corrected problem by updating Adobe Flash~ even though I just updated it two days ago~ but that solved the problem.
    Message was edited by: Black Cat Prowl

    Welcome to Apple Support Communities
    Security Update 2013-003 is available for Snow Leopard, Lion and Mountain Lion. You can download the Snow Leopard version > http://support.apple.com/kb/DL1670
    You don't have enough space to install the update, so you have to delete things from the hard drive or move them to an external drive. See > http://thexlab.com/faqs/freeingspace.html

  • Upgraded to 10.6.1.7 as prompted and now cannot see any music purchased since March 23, 2012.  How can I get these back?

    Upgraded to 10.6.1.7 as prompted and now cannot see any music purchased since March 23, 2012.  How can I get these back?
    The error message says it cannot find the file but it exists as it was transferred to my ipod.
    Thanks.

    Ack! We don't need that much.
    What you posted looks like the iTunes Library.xml file  I will let you read about how iTunes works but not only is the .xml not your main library it is just the listing of tracks in your library and where the music files should be located.  Your music is actually in media files (by the way, it is pointless to zip those as they are already compressed).  Anyway, read these and you will see that your true library file (iTunes Library.itl) is only a small, but still important, part of a complete library.
    What are the iTunes library files? - http://support.apple.com/kb/HT1660
    More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
    What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
    Where are my iTunes files located? - http://support.apple.com/kb/ht1391
    As you can see, a library has several components, so "getting it back" depends upon what is missing, what it was you actually backed up in the end, if any of this music was purchased from the iTunes Store, etc.

  • IMac Finder cannot see external hard drive but Disk Utility can

    I have a WD external hard drive and it has been attached to my iMac for a year or two.  About two months ago I upgraded to Lion 10.7.5 and hard drive still worked.  Then suddenly about a week ago the iMac no longer sees the external hard drive in Finder.
    I have connected the hard drive to the iMac with different USB cables and into different ports and it makes no difference so deduce there is no issues with the cables or the ports.  I have connected the hard drive to an old Macbook and it can see the harddrive and read some of the info but I really need the hard drive attached to the iMac as I store all my music and photos on the external hard drive.
    I read another thread and someone asked if you can see the hard drive in Disk Utility.  I tried this and Disk Utility can see the hard drive.
    What does this mean?  Any suggestions as to how to get the iMac to see the hard drive so I can access the data on it?
    I dont really know how Disk Utility works therefore if that is any help to me.
    thanks

    Open the Finder.
    From the Finder menu bar click Finder > Preferences then select the General tab.
    Make sure: External disks is selected.

  • Cannot see external hard drive in finder even though listed in Disk utility

    I have a major problem with my G5 after file vault became corrupted and I had to erase the user account with all my data after consultation with an Apple Store Genius.
    I have an external Iomega external back up but the finder does not list it anymore and it does not appear on the desktop. It is seen by disk utility however and I have run disk repair which says its fine. When it is not mounted, the icon next to the hard drive name (in disk utility) is a firewire external drive, but when I do mount it it appears as the unrecognized file type icon (the icon with the piece of paper with a bent corner). It also doesn't show up when I enable hidden folders.
    It does however mount on my son's iMac. All my data is on this external disk and its my only copy left.
    Please can you help me or point me toward a previous thread. I have tried ejecting it and remounting the HD after turning it off but no luck.
    Yours
    Mr Desperate

    USB and FireWire Quick Assist
    http://support.apple.com/kb/HT1151?viewlocale=en_US
    What to do if your computer won't recognize a FireWire device
    http://docs.info.apple.com/article.html?artnum=88338
    Dealing with FireWire problems (drives not mounting, devices unrecognized, etc.)
    http://www.macfixit.com/article.php?story=20041221081432908
     Cheers, Tom

  • Problem - new MacBook Air cannot see external HD

    Hi, I'm hoping someone can help, as I have seen similar questions in the forums, but not with an answer that helps me solve my problem.
    Ok, I have a new MacBook Air running Lion (bought last year), a MacBook Pro running Leopard which is approx 4 years old and a Windows Laptop.  I use the MacBook Air for Work and when travelling (weekly with work), the MacBook Pro for home and managing my other apple devices (iPad/iPhone etc..).  I no longer use the PC, but there are loads of files both work and home, I wish to keep on an external HD for use with both Apple Laptops.
    So, the external HD used to work with the MacBook Air when I first bought it (a couple of weeks ago) and formatted it with the MacBook Air, but it couldn't be seen or used with the Windows PC.  When I formatted it with the Windows PC, I could use it with the MacBook Air but could not write to the disk.
    So I have now partitioned and formatted it with the MacBook Pro running Lion, but now the MacBook Air cannot even see the disk in Disk Utility.
    My MacBook Air otherwise runs absolutely fine with no problems, and the MacBook Air is a critical piece of kit that I use on a daily basis to do my job.  As such, I have no appetite for deleting any drivers etc... from the MacBook Air as it could originally see the disk and I do not want to make a mistake and cause myself problems.
    So the question is, how on earth do I get the MacBook Air to see the drive again in Disk Utility? So I can do the partitioning and formatting there, this drive is of no use if can only be seen by the MacBook Pro.  The drive is a portable USB powered Toshiba 1TB disk Part Number: HDTB110EK3BA.
    Am going to wait for some suggestions, my next thought is to erase everything using the windows PC assuming it can see it, and then see if the Mac Book Air laptop can see it in Disk Utility... no other options left really.
    I hope someone can help, otherwise I may be off to buy a new disk and could hit the same problems again!
    Thanks
    Alex.

    http://www.phonenews.com/toshiba-acknowledges-macbook-woes-canvio-usb-3-0-hard-d rives-18699/
    Toshiba Acknowledges MacBook Woes in Canvio USB 3.0 Hard Drives
    By Christopher Price on December 27, 2011
    Following tests conducted by PhoneNews.com, Toshiba has acknowledged an issue affecting their Canvio USB 3.0 hard drives. The issue prevents current-generation MacBook Pro and MacBook Air models from properly connecting and powering up the drives.
    Read more to see our findings, and the resulting (ongoing) investigation by Toshiba.
    We began our tests based on tips from readers like you, and went out and purchased five (yes, five) Canvio USB 3.0 drives, along with a brand new 2011 MacBook Air.
    Drive problems happened immediately, and were relatively isolated to the MacBook Air. Of all the systems we tested on, we were only able to reproduce issues on a Sony VAIO laptop late in our testing, as well as a current-gen MacBook Pro.
    Essentially, the drives failed to mount, and in most tests never even spun up on these systems.
    The Canvio USB 3.0 hard drives have sat under many people’s Christmas trees, as they were hot sellers during Black Friday. Retailers like Office Depot slashed prices on the slim, 2.5-inch drives down to $79 for a 1TB hard drive. With coupons, Radio Shack was selling the 500GB model for a mere $39.
    Canvio USB 3.0 drives tout on the box compatibility with USB 2.0 systems, including both Mac and PC. The advantage of a Canvio USB 3.0 hard drive for a MacBook owner lies in Thunderbolt. Purchasing such a drive today can achieve USB 3.0 speeds with upcoming Thunderbolt-to-USB 3.0 adapters. USB 3.0 mass storage was designed to be fully backwards compatible with USB 2.0.
    To get to the bottom of the problem, we probed the five Canvio drives purchased, in an effort to better understand the issue. And, we were able to isolate the problem; the Canvio USB 3.0 drives draw more power than the USB standard permits. The drives were drawing, upon connection, slightly more than the five watts that the spec allows. And, the new MacBooks appear to promptly shut the device down because of this.
    Why? Well, Apple can assert that this is to protect the MacBook Air/Pro from a malfunctioning USB device. However, the answer really lies in tablets. Apple allows iPad and MacBook to perform a hardware handshake, which then allows Apple devices to draw 10 watts from the USB port. This is why you can charge an iPad directly on a Mac, but not on a PC.
    Apple does not want to allow rival tablet manufacturers (Android) to have the same access to Apple’s USB port. Hence, any device (like a tablet) that wants to draw even slightly more than five watts, is shut off from communicating with the Mac. We affirmed this by testing a powered USB hub. With a powered hub connected to the hard drive, and the hub connected to the MacBook, the drive instantly came to life, and worked without issue.
    This creates a bit of an odd situation; Toshiba is technically in the wrong for making drives that technically breach USB specifications… but Apple seems to be the only manufacturer to enforce this aspect (as well as breach it with their own devices).
    Toshiba, to its credit, has owned up to our issue, right down to our suggestion to them that a powered hub works around the issue. Quoting an official statement in response to our research:
    Toshiba DPD has identified an isolated USB connectivity issue between the Canvio USB 3.0 drive and currently shipping MacBook Pro and MacBook Air laptops. The issue involves the MacBook Pro and MacBook Air being unable to recognize the Canvio USB 3.0 drive when connected directly to the laptop USB 2.0 port. Toshiba is actively working to remedy this USB connectivity issue. In the interim, Toshiba recommends MacBook Pro and MacBook Air users employ a powered USB hub to connect their Canvio USB 3.0 drives.
    We have asked Toshiba if they intend to inform retailers to accept returns for affected drives, or if they will offer some form of refund program in the interim. Retailers such as Office Depot do not permit refunds on opened technology items, including Canvio drives. Toshiba has said are looking into that aspect of this problem, and will get back to us shortly.
    In all, we spent a few hundred on hard drives, and confirmed the issue. Unfortunately, because it is a power drain concern, Toshiba will likely have to offer an exchange program to fix it. We seriously doubt that this can be fixed at the firmware level. Theoretically, it’s possible a USB cable replacement might be able to mitigate this issue however, so there is hope that Toshiba won’t have to recall a bazillion hard drives.
    Update: As a follow-up, Toshiba has informed us that they have completed their investigation, and will replace affected drives.

  • Cannot see external HD attached to the Time Capsule

    I cannot see the HD in Airport Utility under Hard Disks. I have connected the HD to my Mac and reformatted the drive to Mac Extended but when plugging it back into the TC it is not visible in the airport utility and therefore I cannot access it from any computer.
    I have also tried restarting the TC and powering off/on. Nothing seems to work. Unless it is a software configuration on the TC I can only presume it might be the USB port on the TC which isn't working. Help!!

    Sorry I should have mentioned that I have already tried that. That is how I noticed the Externa HD wasn't being recognised anymore. One day it was there and the next not.
    I have now reformatted the External drive to Mac OS extended with the GUID partition. It still isn't recognised by the TC. I have also reset the TC back to Factory defaults but still doesn't work. My last chance is to attach another HD to the TC to see if it is the original External HD or the TC itself. I don't have a spare drive to do this so I will put my Macbook into "HD" mode and attach that.
    If anybody else has some suggestions for me then please let me know otherwise the TC will have to go back to Apple for repair.

  • Cannot see encrypted disk image in ML

    I created an encrypted disk image (password protected folder) through Disk Utility in Snow Leopard. However, now that I have upgraded to Mountain Lion, that folder appears to have vanished or is invisible. All my other file are intact but I just cannot see this encrypted folder anymore.
    Anyone else having the same experience or able to offer some pointers?
    Thanks,
    Peter

    There would be no reason for Mountain Lion to hide it. That's not normal behavior. Mountain Lion follows the same rules in this regard that Snow Leopard did. But, you can certainly check to see if it has somehow become accidentally hidden by entering the following command into the Terminal (but don't press return yet):
    ls -al
    Make sure there's a space at the end, and then drag the folder in which the .dmg file used to reside onto the Terminal window. This will enter the path to that folder in the command. Now switch back to the Terminal and press return. Do you see the .dmg file in the listing? If so, copy and paste the Terminal output into a message here, and I can give you a command that will show that file again.
    If it's not there, it must have been accidentally deleted. (Again, not normal behavior, so most likely either it was accidentally deleted by you or someone else who uses that machine or the hard drive is badly corrupt and files are going missing.) Do you have a backup of that file?

  • Cannot see external Monitor

    I am using a Canopus ADVC-100 to connect to my external monitor. I used the easy setup so that I can use the monitor. I cannot see the video on the monitor while I am editing. However, if I use "Print to Video", I see the video on the external monitor.
    What am I doing wrong?

    Select View>Video Out>Refresh Video Devices.
    If Canvas Playback is Selected the firewire out is effectively switched off.
    Al

  • Can't see external disks on Finder

    I can't see my external Storage (whether it be TimeMachine hard drive, USB sticks) in Finder (side bar). I see them in Disk Utility. I see them if I open "/Volumes/" but that's not really convenient. External Disks are enabled in sidebar.
    Please see attached pictures for details
    My system is also very slow. Would you recommend a clean install ?
    And Yes

    Move the mouse to the right of "Appareil" in the Finder sidebar. The option "show" should appear. Click on it.. et voilà! The disks are back!!!
    Also a clean install did help me improving some perfomances. You may want to try Onyx first, and clean all caches. Don't forget to do a "repair permission" with Disk Utility or Onyx (it should be the same) before nything else.

  • I upgraded to iOS8 on my iphone and now cannot see the thumbnails of my pictures when I try to download onto my computer.

    I have an iphone 4 and an HP Pavillion with windows 7.  I always have been able to connect my iphone to my laptop and open
    the DCIM folder and see the picture icons so I can pick the ones I want to download.  After upgrading to iOS8 I cannot see the icons after a
    few seconds of connecting the phone to the computer.  They all turn into the windows icon.
    I do not want to try the icloud for windows control panel unless I can pick the pictures that will be transferred.  I don't want all the pictures I take on my computer.

    http://support.apple.com/kb/HT1808

Maybe you are looking for