In Adobe Download Assistant I keep getting message saying 'Installation failed to initialize'.

I have a Dell computer running Windows 8.1 on which I had Photoshop Elements 11 installed without any difficulty. I uninstalled 11 as I have now bought Elements 13 and have downloaded the Download Assistant but it keeps telling me that 'Installation failed to initialize' so I can't install either the new 13 OR re-install my old 11. I have tried re downloading the Download Assistant and restarting my computer with firewall etc disabled but to no avail. I need to use Elements on a regular basis and I am really disappointed that I have just spent £80 on some software which I cannot install. I have very limited computer skills and I am fast running out of hair as it is nearly all pulled out. Please help!
The Corn Crake.

Hi Thecorncrake,
Please go through the instructions below to initiate the download on the download page.
Note: Very Important Instructions
You must have a free Adobe account and be logged into it to use the links below, as Adobe sets a session cookie on your browser that allows you to access the direct download links.  Otherwise, you will receive an “access denied” or “resume your download” message preventing the connection.  So please follow these instructions carefully or the links will not work!
Adobe recommends temporarily turning off any surfing restrictions you might have running, like site or cookie blocking, filtering, firewalls or antivirus software.
Click «HERE» to visit this page first, before clicking any of the links below – this is critical!
If asked, sign in with your Adobe ID or take a minute to create one for yourself.
Now close any windows that popped up and cancel any downloads that started.
OK!  Now you’re logged in at Adobe with the trials cookie set, so you can instantly download any of the software below. Just make sure you have enough disk space.
Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu – and save all files to the same place.
Then follow the product installation instructions here.
Regards,
Anand

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