In Adobe premiere elements 12 it wont let me add a m4a file. It says that "the importer reported a generic error". Please help.

please help, I need to make a video and cant get in my music.

tuckey2012
For background information, what computer operating system is your Premiere Elements 12 running on?
I could ask you for a lot of details to build a troubleshooting plan. However, in this instance with .m4a file and "importer reported a generic error", I am going to cut to what I believe your workflow problem to be.
You are working with iTunes music. To use them in Premiere Elements (any version), please convert them to .wav file in iTunes.
To do that....
a. Open iTunes and go to Music - File Menu/Add File To Library
b. Edit Menu/Preferences/General and there click on Import Settings
c. In the Import Settings dialog, go to Import Using and set for WAV Encoder.
d. OK out of that area.
In the Music Section/Songs, right click your import, select Create WAV Version
Then right click the WAV Version, select Copy, and then Paste it to the computer desktop
from where you import it into Premiere Elements 12 Expert workspace Add Media/Files and Folders/Project Assets
from where you drag it to one of the audio tracks.
Please let us know if that works for you.
Thanks.
ATR

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Jacqui,
I stongly believe that Steve has given you the best advice. Actually, it's the same advice that I would have given you, if I had seen your post first!
I can verify that his books will give you more info, and in a more usable form, than tutoring, or even in-class, hands-on schooling will. Almost anything that can be done with the program (he also has a companion book for Photoshop Elements, which is often bundled with PrE) is covered in easy to understand detail.
After reading through, and working along, his second bit of advice, Muvipix, is also sound. Between this, and Muvipix fora (Community tab), there have been very few questions that could not be answered. Muvipix also is a great resource for additional articles on how things are done, plus tutorials.
I also recommend that one take an hour and read through both the FAQ and Tips & Tricks articles, found to the right of the PrE forum main page. I would read Steve's book first, so terms, etc. would be most clear.
There are two on-line training sites, that get great reviews: www.lynda.com and www.ltotaltraining.com. I have not subscribed to either, but have used the materials furnished from them with various Adobe programs. I also have several of the lynda.com books on various programs, and they are well-written. Now, they are NOT one-on-one tutoring, which is what you are looking for. They also probably do not cover PrElements, but that is just my guess. If they do, they would be another good source of training, though it's through tutorials, and not direct instruction.
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1. Music files and error message...are these music files from iTunes? If so, convert them to .wav in iTunes to convert them to wav version, and then import the .wav version into Premiere Elements 13 project using Premiere Elements 13 Expert workspace's Add Media/Files and Folders/Project Assets from where you drag the wav version to the Soundtrack.
The following are the instructions for the iTunes converting
http://support.apple.com/en-us/HT1550
If any problems with the instructions, please let me know, and I will go through them with you.
2. How you set up the project and the export settings that you select greatly influence your end product result.
a. What are the properties of the source media?
b. What project preset did you (manually) or the project (automatically) set to match the properties of the source media.
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customize the export settings of the preset under the preset's Advanced Button/Video Tab and Audio Tab?
Let us start here and then decide what next.
Thanks.
ATR

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