In Afghanistan - phone has never been jailbroken. Was updating iTunes when message said phone had to be restored. When tried to restore phone goes process then at very end i get error code "-1".

This is my first iPhone. It's an iPhone 4, purchased the end of June 2012 through Sprint. I deployed to Afghanistan September 1st and have only used the phone for the camera, alarm clock, flashlight, etc. since deploying. I traveled to Germany a few days ago and have WiFi access. As soon as I connected, both my MacBook and iPhone had software updates available. When I attempted to update my iPhone I received a message saying there wasn't enough space available for the update. I removed all music from the phone and successfully installed the update.
I opened iTunes in order to sync my music back to the phone and recieved a notification that an iTunes update was available for the phone. I downloaded the update. Then I received a notification that the phone would need to be restored before it could be used with iTunes. I clicked "okay" then "restore iTunes". It then went through a series of restoration steps (extracting software, verifying, preparing and restoring iPhone software) before it verifies then shows that it is restoring iPhone firmware. At the very end an error message comes up "The iPhone could not be restore. An unknown error occurred (-1).
I read about this same error code in this community and all the answers say there is no help because that error code indicates the phone has been jailbroken. My phone has never been jailbroken.
I have been without my multi-tool since the day I stepped foot in Germany. I will be returning to Afghanistan in a few days and won't be stateside until April or May. Any and all assistance is greatly appreciated!

Error -1 indicates a hardware issue with the device.
Read here > http://support.apple.com/kb/TS3694
The device should still have warranty but unfortunately any service needs to be done in the US.
Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
Is it possible for you to send the device home and have a family member take it to the Apple Store?

Similar Messages

My iPhone 3Gs is stuck in Recovery Mode. My phone has never been jailbroken. What can I do to get it out of the Recovery Mode loop?

My iPhone 3Gs went into Recovery Mode yesterday when I got home. When I plug it into my computer iTunes opens and gives me this message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I click the "Restore iPhone" button and wait while iTunes reinstalls the software on the iPhone. As soon as the install is done, I get the same message again "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." I'm stuck in a Recovery Mode loop. How do I get out?
This iPhone has never been jailbroken. After a litte research on line I saw some people got stuck in Recovery Mode after a jailbreak, but this is not the case here. Please help.

Hi domaley,
If you are unable to restore your iPhone from Recovery Mode, you may find the following articles helpful:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
- Brenden

How do I recover a deleted text message if the phone has never been backed up/synced

How do I recover a deleted text message if the phone has never been backed up/synced. Yes, I know, I know I should be backing up/syncing my phone . . . but that hasn't been yet. So, can I still find the deleted text message? If I sync for the first time will it also sync deleted messages?

Asking exactly the same question a second time will NOT get you a different answer.
You can not recover that which has been deleted and was never backed up.

Hi there. I have 3GS and tried to up-date it today (19 Feb 2013) with iTunes and now I can't activate it! it shows the "Your iPhone could not be activated. tha activation server is unavailable...". The iPhone has never been jailbroken!!!

Hi there. I have 3GS and tried to up-date it today (19 Feb 2013) with iTunes and now I can't activate it! it shows the "Your iPhone could not be activated. tha activation server is unavailable...". The iPhone has never been jailbroken!!!
- have tried restor
- have tried recovery mode
- have tried on 2 PCs
... can someone tell me what to do! I'm tryin for 5hours now!

no! i havent change my carrier still the same

I have an Apple ID and trying to sign in for the 1st time on iTunes. When I do, I get the message: "This Apple ID has not been used with the iTunes Store. Please review your account information." When I do, I get stuck in the same loop and can't sign in!

I have an Apple ID and trying to sign in for the 1st time on iTunes. When I do, I get the message: "This Apple ID has not been used with the iTunes Store. Please review your account information." When I do, it brings me to the same AppleID login window, and I get stuck in the same loop. I never get to the following screen to enter my account info. What's going on?? This is MADDENING!

If you want to use it, click Review and check your account information. Or you could contact the store support staff if you are concerned at http://www.apple.com/emea/support/itunes/contact.html for further help.

I recently upgraded toSnow Leopard, after that I was given a continual message that I had to reinstall my Internet Cleanup. So I did. Then I turned my computer off and now it will not turn on at all. Help!

I recently upgraded toSnow Leopard, after that I was given a continual message that I had to reinstall my Internet Cleanup. So I did. Then I turned my computer off and now it will not turn on at all. Help!

See if your Mac will boot from the install DVD.
Then uninstall Internet Cleanup.
Allan

When trying to copy from mac HD to WD for mac i get error code -50

when trying to copy from mac HD to WD for mac i get error code -50 Solutions?

OS X errors are cryptic. error code -50 says error in user parameter list.
You need to give us WAY more info if you want help.
What is WD for Mac? If it's an external drive - did you install any software for it? (shouldn't need to)
How much free space on the Mac HD? Size of the file(s)?
Is it a USB drive or Firewire or Thunderbolt?

HT1766 My iPhone and my computer both tell me I have never backed up my iPhone to iCloud, when I have numerous times. I get this message: Your Phone has never been backed up to iCloud. Today at 3:11pm. Even after I run 'backup now'

I have recently been experiencing problems with my iPhone and iCloud backup. My iPhone tells me I have not backed it up to iCloud in over 4 weeks, when in actually it was 2 days ago. So I plug my phone into my laptop and click - 'Back up to iCloud'. It runs and when complete, it tells me 'Your iPhone has never been backed up to iCloud.' Even I after I have just completed the function.
Can someone help shed light on what the problem is?

To backup to iCloud, you actually backup on your phone, not your computer. To backup to iCloud, you MUST be connected to wifi. While on wifi, go to Settings> iCloud (sign into iCloud if you haven't yet)> Sorage & Backup> Backup Now. You get 5GB of complimentary iCloud storage. For most people, that's enough. iCloud backup stores app data (game progress, login, etc), contacts, calendars, notes, and photos. The apps themselves and your music can be retrieved in the iTunes and app stores for free again by going to the purchased area.
Hope this helps!

What does the red dot in the headphone jack have to do with my phone not holding a charge, my phone has never been wet.

My phone has never gotten wet. My phone doesnt hold a charge for more than about 3 hrs., so I brought it in to Verizon about the battery. The lady looks into the headphone jack and says it has a red dot its not under warranty any more. What does the headphone jack have to do with my battery.

The "red dot" is a moisture sensor. If it is red, then your phone did get wet, or was exposed to excessive moisture, which voids the warranty. Liquid/moisture inside the phone can compromise or short out the electronics, causing excessive battery drain.

HT2237 I am trying to delete unwanted files from an external drive and am getting error code -50. What do I need to do to clear this and delete the files?

Can someone tell me how to clear this error. I am trying to delete unwanted files from an external drive and get error code -50. How do I clear this so I can delete these files? Thanks.

Re: Error Code-50 when trying to copy or delete files on external hard drive

Hi, I was given an iphone 3gs. Upon trying to sync with itunes I discovered that the phone has actually been jailbroken. I cannot get my iphone to work at all now. Does anyone know what to do?

The phone has given me a 1015 error - unknown error has occured, during the firmwre comfirmation.
We have tired the tricks with holding the home button down for 10 secs etc, we have tried installing a number of different versions of itunes, but no joy.
We did do a backup of the phone before trying to sync it but can't re-install that either.
I have been told the only way to get the phone functional again is to re-jailbreak it, do a back up of that and try to udpate back to the apple IOS from there but the phone is not responding.
It turns on, and is in emergancy mode only, wehn I put hte sim in it's not recognising it, all it wants is to connect to itunes, which it wont do when you try.
I don't know what to do try next, at a dead end here.
I don't want a jail broken phone, I just want it to function like its meant to but at this stage I will settle for a phone that works at all.
Any suggestions,,,,,,,,, anyone??
Thanks for reading and considering my problem.

Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

No service after iPhone 3GS Factory Unlock. (This phone has NOT been jailbroken)

Hi
I would be greatful of any advice for my problem. I have bought an iPhone 3GS from my friend who had it locked to O2. She has had it since new and never jailbroken it.
I have just got it factory unlocked and also have not jalibroken the phone. When I restored the phone I got the congratulatory message on iTunes, and it shows the correct phone number for the SIM I want to use and the carrier listed in Settings>General>About is now correct too.
I am now receiving no signal whatsoever. I have tried restoring network settings, restoring the whole phone again, toggling airplane mode, removing the sim and reinserting when off/ on etc and nothing is changing. Whenever I put my SIM my old phone, it's picking up signal absolutely fine.
If anyone has any other advice, I would be very grateful.
Thank you.

Basonnn wrote:
... I have bought an iPhone 3GS from my friend who had it locked to O2.
I have just got it factory unlocked
If the Unlock was NOT done through O2... then that would be the cause of your issue.

Iphone 5 got wet, now apple logo keeps blinking and phone is unresponsive. When I try to restore it I get error code 21 then on another computer I get error code 2006.

My iPhone 5 got wet and I dried it out for 3 days. Now when I charge it the apple logo keeps blinking. Phone is unresponsive, so I tried to restore it but got error code 21. Tried on another computer and got error code 2006. Any suggestions, or is it impossible to get it back?

http://support.apple.com/kb/ts3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
If neither of those fix it, then it's toast. it will have to be replaced.

Y is it that my iphone 3gs that has never been jailbroken is droping calls like crazy i called rogers and they said its a ios 4.3.3. problem and if u google it alot of ppl are having this problem but apple doe nothing about it ??

i called rogers and asked them about this and they said its a ios 4.3.3 problem i called apple and they were like too bad. we dont know theres a problem and its all over google if u look for it its making my phone very hard to use for work thinking about going back to my htc phone if this doesnt get fixed soon

Do you believe everything you read online from people you do not know?
I've never experienced a dropped call on my iPhone and I always update to the latest version.
Have you tried basic troubleshooting steps?
Why does everyone assume Apple has to fix the issue, quite honestly, when a call drops there is no way to tell which end it got dropped on or if the network simply dropped the call.

HT4759 My phone reads that my phone has never been back up, how can I back it up

I need to know the steps to back up up phone in icloud

Welcome to the Apple Community Debbie.
Settings > iCloud > Storage & Back Up > Back Up > On.

In Afghanistan - phone has never been jailbroken. Was updating iTunes when message said phone had to be restored. When tried to restore phone goes process then at very end i get error code "-1".

Similar Messages

Maybe you are looking for