In app puchases completed but no have "gem"

Hi!
I puchases completed gem in app "iron knights" but no have gem. please tell me why? and how to get back my money?
Thankyou very much.

ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

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You've checked the purchase history on your account by logging into your account on your computer's iTunes via the Store > View Account menu option - that should include a Purchase History section with a 'see all' link to the right of it which you can click on to see a list of your purchases.
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The following Knowledge Base article provides information on how to report an issue with content purchased from the App Store:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/ht1933
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Click Report a Problem next to the item you are having a problem with.
Select your problem from the Choose Problem menu.
Follow the onscreen instructions. You might be asked to describe the problem in a text field.
Click Submit and we'll review your problem.
Find out what to do if an app you installed unexpectedly quits, stops responding, or won’t open.
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In app puchases completed but no have "gem"

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