In-app purchase didn't load but I was charged for it

My in app purchase for Brothers in Arms 2 didn't load but I was charged for it.  Clicking "report a problem" brings me to the support home page rather than allowing me to send a report of the issue.  How can I get my $9.99 back?  Thanks for any help you can provide.

I did that.  Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website.  That's how i got here to ask the question.

Similar Messages

  • HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

    I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I made an in-app purchase of $2.99 but I was charged $8.50 to my account. How do I get my money back?!

    I want to know how the ****, I can get my money back.

    If you have a problem with the link, don't think you will as UK accesses it as well as those of us in the US, try the support number on: http://support.apple.com/kb/HE57

  • I have an iPad 1 and I found out I can not upgrade to IOS 6.  I downloaed the History Channel program.  I cannot find it on my iPad 1, but I was charged for it.

    I have an ipad 1 and I found out I cannot upgrad to IOS6
    I downloaded a History Channel.  program. Ij cannot find it on my ipad 1, but I was charged for it.  How do I find it?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    https://reportaproblem.apple.com/
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT4009 How can I file a complaint when an in app purchase didn't work but I still get billed?

    I have made in-app purchases for additional game content, I don't get what I bought but I still get billed for the purchase. When clicking the link in the reciept about "report a problem" I just get directed to the general Apple site.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 I rented a movie and didn't down load, but I was charged

    I rented a movie on my apple TV (I was charged), the download was never complet. I didn't see the movie also, what I need to do?

    You must have started it by accident.

  • TS1702 RE: Boggler application by guru software -- I have tried everything suggested by Apple except updating OS because it requires too much GB. Paid for program, but it never downloaded.  It's not on my list of apps in iTunes, but I was charged for it.

    Purchased "Boggler" application by guru software, but it never downloaded.  How do I download it or get money back from Apple?  Tried removing free one and then downloading, but it wouldn't download anything but the free one.  Tried getting it from my list of purchased apps in iTunes, but it isn't there.  Got email receipt from iTunes, but no program.  Tried restarting iPod.  Nope.  Went to gurumobileapps.com, but the page is now blank.  Even the free program now crashes from time to time. Sometimes when I try it tells me it can't download it because there's no connection, but I don't have that problem with anything else.  Anybody else have Boggler and have problems with it?

    If an app is no longer in the App store you can't redownload it.
    You can contact iTunes and see if yo can get a download since you said you never fully download it.How to Get a Refund from the App Store

  • I tried to down load mountain lion. was charged for the down load but did not get the down load

    I coukd not get the mountain lion to down load on my computer.

    Ok, we will get through this. But you need to give us a description of what exactly the problem is.

  • TS1702 I downloaded an app that was free but I was charged for it.

    How do I get my money back?
    It said it is called:  Bike Race Free by Top Free Games.

    The basic game is free, but did you perhaps acquire anything else from within the same, such as a Ghost Bike or turning off ads? You have to pay for those.

  • TS3297 My in app purchase didn't function correctly. i didn't get my stuff and i still got subtracted. HELP!

    My in app purchase didn't work and i didn't get my uberstrike credits. I still got subtracted though. does anyone know a solution to this problem? it happens a lot.

    Just contact itunes store support and let them know what happened. They will refund the in-app charges for the items you did not receive and may give you a link to conatct the developers as well.
    https://expresslane.apple.com/

  • HT4009 in app purchase didnt recieve content but was charged for it

    I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I need tp refund In-app-purchased that I paid but it can't download.

    I need tp refund In-app-purchased that I paid but it can't download. but i tried to report problem and it not wor. please help. Thank you.

    We are not psychic... You don't tell us what country's store you are using or even what the app is...
    Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

  • I made in app purchase, didn't work the first time, made the purchase a second time

    I made in app purchase, didn't work the first time, made the purchase a second time

    Whatever your question might be, no one here can help with in-app purchases. You need to get in touch with iTunes support. http://support.apple.com/kb/ht1933

  • TS1702 An app is trying to load but won't finish. It shows loading and continues to drain the battery. I have been unable to delete the app from my phone

    I have down loaded Watch ABC and the app is trying to load but won't finish. I have not been able to delete the app since it is trying to load. It continues to drain my phone battery.
    How do I get rid of this App?

    I have tried holding my finger on the app Icon and nothing happens other than it wiggles on the screen.
    Checking the apps on my computer doesn't show this app being installed.

  • TS3297 I want purchase the apps in the itunes store, but it was asking the security questions, sadly i forgot the answers. Please help me.

    Hello,
    I want purchase the apps in the itunes store, but it was asking the security questions, sadly i forgot the answers. Please help me.
    Thanks& Regards,
    G. Manish Reddy

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (78298)

Maybe you are looking for