In-app purchase fail

As my name suggests I a boom beach fan so I bought a 25$ card and bought the 22.99$ option and was left with 98¢ but I never received the gems or got a bill of purchase and yet it took my money so I went on live chat and told the chat person and he said my money has been refunded and wI'll take 48 hours but it's been 4 days and I haven't received any of my money back and then on thursday I bought a 15$ card and bought the 11.99 option and yet again it took my money and I didn't receive any gems and still waiting on the gems to see if I get them but I haven't and I didn't get the email receipt Again. apple kept taking my money and giving me nothing.

How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

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