In app purchase has not downloaded and my credit card charged, can anyone help? App is War of the fallen

Hi there,
Playing War of the Fallen and made 4 seperate in app purchases over a period of 4 days my credit card was charged each time but the purchases have not downloaded. I have reported it to ITUNES with no response!!!! Everytime I try to use the in app link to Zynga Support the website never loads, what should i do?
I want my money back or the items ive paid for....
Thank you.

You've used the "Report a problem" link on your emailed receipt? We are all just users like you and can't help, unfortunately. Keep trying to contact them.

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