In app purchase not appearing in game

I have made an in app purchase of gold in Jewel Mania but although the money has been taken from my iTunes credit twice the gold has not appeared in the game after nearly 24 hours,any suggestions anyone?

If you haven't received it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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