In-app purchase not delivered.

Well, it's my first time encountering such problem.
I made an in-app purchase through my iPhone4.
After days, I have yet to receive my purchase but my account has been billed and deducted by Apple.
I've contacted the developer and they asked me to request for a refund from Apple.
Is that even possible?
I did not uninstall the app after making the purchase. Waited patiently but nothing happened.

Contact iTunes at expresslane.apple.com

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