In-App purchase problem, help?

I am trying to make an in-app purchase with an itunes gift card. it won't let me make the purchase because my credit card info is 'invalid' and I don't understand why it won't work. Can someone help me out?

- First contact the developer/go to their support site.
- Next contact iTunes by:
Apple - Support - iTunes - Contact Us

Similar Messages

HT1933 Why can you not resolve an app purchase problem simply ! As you have done in the past

Why can you not resolve an app purchase problem simply ! As you have done in the past

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a problem with an app that the developer can't/won't help you with then you will need to contact iTunes Support, either as described on the page that you posted from, or via the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem

Guys i need to get m itunes account unlocked its stopping mefor making in app purchases please help need to make a purchase within 30 minutes

guys i need to get my itunes account unlocked its stopping mefor making in app purchases please help need to make a purchase within 30 minutes

If you've tried to buy something and your've been charged for it (and it's not a temporary store holding charge) but haven't received it then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 Clash of the Clans game is suffering from in-app purchase, please help

Clash of the Clans game is suffering from in-app purchase, please help.

im having the same prob but with all my games

IPhone In App Purchase problem

0 down vote favorite
Hi all, I use In App Purchase in my application, but I have problem when I'm testing that. I have four consumable products. Information about that products I show in tableview. Sometimes when I click a button to buy some product I get a transaction state SKPaymentTransactionStateFailed in updatedTransaction function but transaction.error localizedFailureReason is always null. Once I noticed that one transaction was updated two times (in updatedTransaction function transaction with the same transactionIdentifier comes, state of transaction is SKPaymentTransactionStatePurchased) - is then that product two times purchased?.
So I have no idea where is the problem. Please help me.
I use that class to manage In App Purchase:
@implementation InAppPurchaseManager
@synthesize upgradeProducts;
@synthesize productsRequest;
@synthesize delegate;
- (id) init
self = [super init];
if (!self) return nil;
if ([SKPaymentQueue canMakePayments]) {
[self loadStore];
[[SKPaymentQueue defaultQueue] addTransactionObserver:self];
upgradeProducts = [[NSMutableArray alloc] init];
delegate = nil;
return self;
+ (InAppPurchaseManager *) sharedInstance
static InAppPurchaseManager *myInstance = nil;
if (nil == myInstance) {
myInstance = [[[self class] alloc] init];
return myInstance;
- (void) loadStore
NSSet *productsIdentifiers = [[NSSet alloc] initWithObjects:PRODUCT1ID, PRODUCT2ID, PRODUCT3ID, PRODUCT4ID, nil];
[self requestUpgradeProductsData:productsIdentifiers];
[productsIdentifiers release];
- (void) requestUpgradeProductsData:(NSSet *) productIdentifiers
productsRequest = [[SKProductsRequest alloc] initWithProductIdentifiers:productIdentifiers];
productsRequest.delegate = self;
[productsRequest start];
- (void) productsRequest:(SKProductsRequest *) request didReceiveResponse:(SKProductsResponse *) response
[upgradeProducts removeAllObjects];
for (int i = 0; i < [response.products count]; i++) {
SKProduct *product = [response.products objectAtIndex:i];
UpgradeProduct *upgradeProduct = [[UpgradeProduct alloc] initWithProductID:product.productIdentifier];
upgradeProduct.title = product.localizedTitle;
upgradeProduct.description = product.localizedDescription;
NSNumberFormatter *numberFormatter = [[NSNumberFormatter alloc] init];
[numberFormatter setFormatterBehavior:NSNumberFormatterBehavior10_4];
[numberFormatter setNumberStyle:NSNumberFormatterCurrencyStyle];
[numberFormatter setLocale:product.priceLocale];
NSString *price = [numberFormatter stringFromNumber:product.price];
[numberFormatter release];
upgradeProduct.price = price;
[self.upgradeProducts addObject:upgradeProduct];
[upgradeProduct release];
[productsRequest release];
if ([self.delegate respondsToSelector:@selector(didLoadStore:)])
[self.delegate didLoadStore:self.upgradeProducts];
+ (BOOL) canMakePurchases
if ([SKPaymentQueue canMakePayments])
return YES;
else {
[Global showAlertViewWithTitle:NSLocalizedString(@"Payment Error", @"Payment Error Alert Title")
message:NSLocalizedString(@"You are not authorized to purchase from AppStore", @"Payment Error Alert Text when user cannot make payments from store")];
return NO;
- (void) purchaseUpgrade:(NSString *) productIdentifier
if ([InAppPurchaseManager canMakePurchases]) {
SKPayment *payment = [SKPayment paymentWithProductIdentifier:productIdentifier];
[[SKPaymentQueue defaultQueue] addPayment:payment];
- (void) recordTransaction:(SKPaymentTransaction *) transaction
[[NSUserDefaults standardUserDefaults] setValue:transaction.transactionReceipt forKey:@"upgradeTransactionReceipt" ];
[[NSUserDefaults standardUserDefaults] synchronize];
- (void) finishTransaction:(SKPaymentTransaction *) transaction
[self paymentSucceeded:transaction];
[[SKPaymentQueue defaultQueue] finishTransaction:transaction];
- (void) paymentSucceeded:(SKPaymentTransaction *) transaction
// provide content here
if ([self.delegate respondsToSelector:@selector(didFinishPaymentTransaction)])
[self.delegate didFinishPaymentTransaction];
- (void) completeTransaction:(SKPaymentTransaction *) transaction
[self recordTransaction:transaction];
[self finishTransaction:transaction];
- (void) restoreTransaction:(SKPaymentTransaction *) transaction
[self recordTransaction:transaction.originalTransaction];
[self finishTransaction:transaction];
- (void) failedTransaction:(SKPaymentTransaction *) transaction
if (transaction.error.code != SKErrorPaymentCancelled) {
NSMutableString *messageToBeShown = [[NSMutableString alloc] init];
if ([transaction.error localizedFailureReason] != nil) {
[messageToBeShown setString:[NSString stringWithFormat:@"%@ %@", NSLocalizedString(@"Reason:", @"Reason Text in alert when payment transaction failed"), [transaction.error localizedFailureReason]]];
if ([transaction.error localizedRecoverySuggestion] != nil)
[messageToBeShown appendFormat:@", %@ %@", NSLocalizedString(@"You can try:", @"Text for sugesstion in alert when payment transaction failed"), [transaction.error localizedRecoverySuggestion]];
[Global showAlertViewWithTitle:NSLocalizedString(@"Unable to complete your purchase", @"Payment transaction failed alert title")
message:messageToBeShown];
[messageToBeShown release];
if ([self.delegate respondsToSelector:@selector(didFailedPaymentTransaction)])
[self.delegate didFailedPaymentTransaction];
} else {
if ([self.delegate respondsToSelector:@selector(didCancelPaymentTransaction)])
[self.delegate didCancelPaymentTransaction];
[[SKPaymentQueue defaultQueue] finishTransaction:transaction];
- (void) paymentQueue:(SKPaymentQueue *) queue updatedTransactions:(NSArray *) transactions
for (SKPaymentTransaction *transaction in transactions) {
switch (transaction.transactionState) {
case SKPaymentTransactionStatePurchased:
[self completeTransaction:transaction];
break;
case SKPaymentTransactionStateFailed:
[self failedTransaction:transaction];
break;
case SKPaymentTransactionStateRestored:
[self restoreTransaction:transaction];
break;
default:
break;
- (void) request:(SKRequest *) request didFailWithError:(NSError *) error
[Global showAlertViewWithTitle:NSLocalizedString(@"Payment Error", @"Payment Error Alert Title")
message:[NSString stringWithFormat:@"%@, %@", NSLocalizedString(@"Could not contact App Store properly", @"Alert text when request did fail"),
[error localizedDescription]]];
- (void) dealloc
[[SKPaymentQueue defaultQueue] removeTransactionObserver:self];
[upgradeProducts release];
if (productsRequest)
productsRequest = nil;
[super dealloc];
@end
In AppDelegate in function didFinishLaunchingWithOptions I make that:
[InAppPurchaseManager sharedInstance];
In Purchase View when I click a button I make:
UpgradeProduct *selectedProduct = [self.faxProducts objectAtIndex:[purchaseButton.identifier intValue]];
if (selectedProduct) {
[[InAppPurchaseManager sharedInstance] purchaseUpgrade:selectedProduct.productID];
}

You neet to contact iTunes support. Click the link on the very bottom left hand corner of this page. The "contact us" link.

In app purchase problem

Hello,I do in app purchase in clash of clans but I don't receive any gem yet,please help me.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

In-app purchases problem

Hi,
I'm trying to make in-app purchases and I keep getting this message:
"The total amounts for all payments exceeds the maximum total amount for all payments. Please verify your account settings and try again. (AWC579031c)"
I went to BB World settings and there is no such settings and I tried changing credit cards and payment options to paypal and back and nothing is giving. It still gives me the same message. I can purchase in amounts of 1000s of dollars on my cards but I can't make payments here anymore and I don't why or how can I change the account settings and where.
Btw, I have a Z30 running BlackBerry 10 Software Release 10.2.1.2977 with OS version10.2.1.3247
Can you please help?
Thanks a lot!

Here is the
Message screen Capture from my Z30

TS1702 In app purchases problem

Carnt buy in app purchases now keeps saying contact iTunes Store to complete purchase any1 know what the problem cld b plz?

Do exactly what it told you to do. Contact itunes support

In-app purchases problem on Android

Hello!
I'm trying to test in-app purchase as test user on Android device. After the payment is done a downloading process has to be started. But instead I receive the message 'Unable to validate purchase receipt. Try again later'.
To check my Payment account I downloaded some DPS magazine and bought a real issue. No problem. So my Payment account is checked.
Please, any advice what's wrong?

Please double check that you have your Shared Secret setup correctly. You may specify the Shared Secret/Public Key using the Account Administration tool on the DPS Dashboard. Please refer to this forum post for more information Could not verify purchase

In app purchase problems.

I have just made two in app purchases that apparently did not go through...
I have been charged for them - but the applications do not recognize that a purchase has been made. I checked my account online, and there is no record of a purchase there either. So basically I have been charged by Apple for orders that don`t seem to have been passed on to the actual stores.
In this case, it was two different stores, one after another (Zinio and Magastore) so I doubt it is an application issue. As they were magazine subscriptions, it will REALLY hurt if I cannot get either a refund or the actual subscriptions I paid for. I have tried reporting a problem through iTunes, but it just redirects me to a FAQ page with nothing related to my issue.
Is there ever a serious (as in multiple hour) lag between purchase and it being passed on to the actual store? I know this is a first for me, and I am kind of concerned that I am going to end up paying for 2 magazine subscriptions that I will never get.

The purchase appeared to go through normally, but no, the magazine is not available for download. I checked my account via pc, and it the purchase does not appear at all on the Zinio side. I have purchased other magazines and subscriptions through them in the past, and while it might take some time to download, the addition to my library was always instantaneous.
The same goes for Magastore - where I made a purchase immediately following the Zinio one. Heading on a trip tomorrow so wanted some train reading... Suppose I should have stopped and checked to see if the Zinio one came through before making any other purchases, but as I have never had a problem I didn't think to.
So, I have confirmed that Apple has charged me for the two subscriptions, but neither account shows a purchase made.

HT4009 In-app Purchase problem

I made an in-app purchase but it will not show up in the app. I tried report a problem link in the confirmation email on my ipod touch but it says it can't connect to the store. I tried the link in the email on my computer but it says it can't find itunes on computer.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Itune app purchasing problems

Hello fellow members, got my 5 yesterday and am enjoying it big time! Just moved from sprint after 11 years and was tired of same ole story about why no 4g in my quad city area. Man, iphone 5 on this 4g lte net in my area is night and day! Although I have experienced a lot of quirky connection problems while trying to purchase apps. Some messages say try later and some say trouble communicating with Iphone? Never had a problem with itune store in the past, maybe too many people trying to buy apps? Anyone else having any issues purchasing or downloading apps or games?

Hi Johnnygreek!
Welcome to Verizon Wireless! I'm so excited to have you and I'm really happy you're enjoying your new phone. I definitely want your app purchases to work correctly though.
I double checked my resources and I didn't see any known issues regarding app purchases. Is this a new Apple ID? Have you tried rebooting? Perhaps these apps haven't been updated for iOS 6 yet?
I know it's been a few days, please let us know if you're still experiencing the same issues.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

In app purchase problem for iPad

I redeemed an itunes gift card on my iPad and wanted to make an in app purchase on a game that I have made many purchases before on. However, once I click on confirm purchase, it doesn't allow me and tells me not able to make purchase and to refer to apple itunes support. I have looked for troubleshooting ideas and have tried all including to make sure there we're no restrictions, and nothing works. What else is there to do? Help!

If you are getting a message to contact iTunes Support then have you done so (these are user-to-user forums) ? If not then you can contact them via this link and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When do they Clear In app Purchase Problem

how we work with In App Purchase in IOS Development

If you are a developer then you are probably better off asking in the developer forums https://devforums.apple.com/index.jspa

HT4009 unable to make in-app purchases need help

Trying to make a purchase in Clash of Clans. Had been able to now it has been a week and I am unable to.

I have wasted so much money on gems, but I want to waste a little more and can't. This just started for me a couple of days ago. Please post solutions if you have them. Also, as to having In-App purchases turned off - if it is off, gems won't even show up in the shop on the game. Only gold and elixir. I know this because I turned it off to curb my gem addiction for a while. BUT I STILL WANT MORE GEMS! Has anyone heard back from iTunes Support on this? I haven't

In-App purchase problem, help?

Similar Messages

Maybe you are looking for