In app purchase problems.

I have just made two in app purchases that apparently did not go through...
I have been charged for them - but the applications do not recognize that a purchase has been made. I checked my account online, and there is no record of a purchase there either. So basically I have been charged by Apple for orders that don`t seem to have been passed on to the actual stores.
In this case, it was two different stores, one after another (Zinio and Magastore) so I doubt it is an application issue. As they were magazine subscriptions, it will REALLY hurt if I cannot get either a refund or the actual subscriptions I paid for. I have tried reporting a problem through iTunes, but it just redirects me to a FAQ page with nothing related to my issue.
Is there ever a serious (as in multiple hour) lag between purchase and it being passed on to the actual store? I know this is a first for me, and I am kind of concerned that I am going to end up paying for 2 magazine subscriptions that I will never get.

The purchase appeared to go through normally, but no, the magazine is not available for download. I checked my account via pc, and it the purchase does not appear at all on the Zinio side. I have purchased other magazines and subscriptions through them in the past, and while it might take some time to download, the addition to my library was always instantaneous.
The same goes for Magastore - where I made a purchase immediately following the Zinio one. Heading on a trip tomorrow so wanted some train reading... Suppose I should have stopped and checked to see if the Zinio one came through before making any other purchases, but as I have never had a problem I didn't think to.
So, I have confirmed that Apple has charged me for the two subscriptions, but neither account shows a purchase made.

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    0 down vote favorite
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