In app purchase refund made by child?

My six year old son today made an in app purchase of £69.99. Does anyone know if I can or how to ask for a refund? Didn't know he knew my password!

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, you should be able to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off', and (depending upon what iOS version that you have on your iPad) you might also be able to set 'Require Password' to 'Immediately' on the Restrictions (the default is a 15 minute period during which it doesn't need to be re-entered)

Similar Messages

HT1933 is there any way to tell which device an in app purchase was made from. I have 4 ipads and need to see who made the unauthorized purchase.

I need to see which of my ipads specific in app purchases were made from. Is that possible.

No
Sorry

HT5188 Can in-app purchases be made using the volume purchase program?

Can in-app purchases be made using the volume purchase program? I'm an authorized facilitator and able to redeem using VPP in iTunes but want several in-app purchases that are not available outside of the app. Is this possible for the program manager to allow?

Found an answer!
At http://www.apple.com/education/volume-purchase-program/faq.html, I found the following:
Are all apps in the App Store eligible to be purchased in the Volume Purchase Program Education Store?
All paid iOS apps are available through the Volume Purchase Program. This does not include in-app purchases.

HT204088 unauthorized in app purchases refund

How do I get refunded for unauthorized in app purchases made by my grandson? I received an email telling me i was probably eligible but cannot navigate to where I fill out the forms to request the refund.

Refunds from the App Store or iTunes Store
(Note that I am affiliated with this site, and it contains a donate button).

HT4009 In-app purchase refund from Apple?

I made In-app purchase (replenishable) and app subsequently crashed and my purchased credits were lost. The 3rd party app support from Gameloft told me to get a refund from Apple. How do I get a refund from Apple?

There is no specifc form, per se. You're just being instructed to contact the iTunes Store. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store and request a refund.
Regards.

HT4009 in-app purchase refund

Hi,
In March of 2014 we got an email about submitting a refund request for the in-app purchases my 11 year old made in 2012 for coins and such on several free apps.
The email contained a link to submit the refund which we used. The date for submitting the refund request is 04/15/2015.
I only submitted a partial list since there is no way to copy and past the order numbers from the purchase history.
In August I attempted to use the link again to submit the remaining order numbers and the link does not function any more.
I have submitted multiple emails and the responses have been cordial but unhelpful.
After finally submitting the remainder of the order numbers I was told that I had already received a refund and would need to deny charges with the credit card company!
Has anyone else had this experience and found a more straight forward solution?
Thanks

You can try contacting iTunes support and they might refund you : http://www.apple.com/support/itunes/contact/
If you don't want it to happen again then, if you haven't already done so, turn off in app purchases on the iPod via Settings > General > Restrictions

In-app purchase - refund

I represent a company Meetville.com. We have an application with the function of in-app purchase to buy content within the application. I have a question: how can our users cancel recurring payments in the application and how can we make a refund to them if such necessity arises?

You're the developers of the app aren't you? If so, leverage your developer support resources and find out. It's doubtful anyone here would know as these are just user to user forums.

How to make in app purchase refund?!

I make a in app purchase,after that i found that i dint receive any things from the game.But itunes purchase history show i already bought and it also charge money from my bank card.Tell me i can i make a refund ?

https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -refunds

In App Purchased Refund

Last few month, i have make in app purchase , all total amount is around 2500 euro in a online game , but recently i reliazed that , the online game is hiding or locking some item in the game , so even how much u spend u can't get the item . And the game is online based , and cause lag all the time , even the app is not stable cashing all the time too . Many of player is complainted too . Is it possible to get refund full amount or even not full amount ? I fine with the develop if they wanna close or cancel my game user ID for processe the refunding . Anyone can answer my question ?

We are not psychic... You don't tell us what country's store you are using or even what the app is...
Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

HT204088 How to obtain an app purchase refund from the iTunes Store?

I paid for an app which provides additional templates for Pages for iPad including envelopes of various sizes. When I downloaded and opened the app I found all the envelope templates were for U.S. standard sizes. As I live in England and use European standard envelopes, this was useless to me. The developer confirmed they did not cover European sizes and that this was not stated on his app site, and suggested I apply for a refund from the iTunes Store. I did this via the 'report a problem' facility but the instant response was that they had noted the problem but suggested contacting the developer, which, of course, I had already done so. As I'd reported on this app purchase, I found I could not go further on the iTunes Store site.
If anyone can tell me how to reapply for a refund I'd be grateful.

Take a look at this link, http://mac-how-to.wonderhowto.com/how-to/get-refund-from-apple-itunes-mac-app-st ore-0139238/

How to tell which device in-app purchases were made from?

When looking at account purchase history, how can I tell which device purchases were made from for in-app purchases?

Hey HeardItHere,
You can view your purchase history by checking iTunes. It will include in-app purchases. You can find out how to do so here:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you'll receive an invoice by email each time your credit card is charged. An invoice is sent approximately every $20 or 12 hours, whichever occurs first.
Sincerely,
Delgadoh

HT4009 In app purchase refund form?

I received an email regarding in app purchases and submitting a request for refunds. Where is the form that I need to fill out for the possible refund?

There is no specifc form, per se. You're just being instructed to contact the iTunes Store. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store and request a refund.
Regards.

HT1904 If an I app purchase was made by mistake can it be reversed ?

Can in app purchases be reversed?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.

Can in app purchase be made with iTunes gift cards

Just wondering if u can would explain my problem

Yes, you can make in-app purchases with a credit balance from gift cards. I've done it on several occasions.
Regards.

TS1424 i did not get the in app purchase i made on my itunes account but got billed

need help to find out how to get an itunes reversal on an in app purchase that i did not receive

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

In app purchase refund made by child?

Similar Messages

Maybe you are looking for