In app purchased complete but failed to download !?

I have spend 19.99 for digital cinema training application , but there's some crash appeared when I downloading their MOvie Production I tutorial . Please help that's quiet expensive for me

Hello there, beautibew.
The following Knowledge Base article provides information on how to report an issue with content purchased from the App Store:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/ht1933
To report a problem with an item you bought, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the item you're having a problem with.
Enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having a problem with.
Select your problem from the Choose Problem menu.
Follow the onscreen instructions. You might be asked to describe the problem in a text field.
Click Submit and we'll review your problem.
Find out what to do if an app you installed unexpectedly quits, stops responding, or won’t open.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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