In app purchases ask me to contact iTunes support 5th time
I make regular in app purchases, unfortunately, also regularly, I am being told once a week to contact itunes support. The problem lies in the 4 day period of awaiting for iTunes support to acknowledge my problem and another 3-4 days (more if the week end period takes place) of waiting for the problem to be fixed, refreshing my email page ignorantly. I feel very poorly treated and very uncomfortable with the constant failure of my account only regarding in app purchases and furthermore with the very poor quality of the support. Deeply regretting the purchase of an iPhone 5.
Hi...
In case this applies, you must have a credit or debit card on file in order to utilize In-App purchases. In-App purchases cannot be made from the balance of a redeemed iTunes gift card.
You can use the email form for contacting Apple here > Apple - Support - iTunes Store - Contact Us
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Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
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Hi There,
It happen to me as well, have contacted itune store and Teamlava, none reply till today since I got my
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I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?
You contact iTunes support.
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When I try to purchase a apps, system require me to verify my credit card account. I've provided all the complete information of the credit card but system always ask me to contact iTunes support to finish this transition, why ?
Answered in your Other post on this Topic...
https://discussions.apple.com/message/24053626#24053626 -
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um, you would have to "contact iTunes support to complete the transaction". Is there something that you don't understand?
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom -
when purchasing something it says contact itunes support to complete what is going on can any 1 help me
Apple - Support - iTunes Store - Contact Us
Glee Karaoke is an in app purchase ...
Check out these support articles...
iTunes Store: About In-App Purchases
iTunes Store: Purchasing and managing auto-renewing subscriptions
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