In cloud for service, is there a way to generate RMA's and decision trees?

Also, where can I find more information on the field service capabilites?

Yes it is supported via HCI configuration. C4Service provides a standard iFlow that creates a follow-up SD Order (Billing Request) from a C4Service Work Ticket. You can easily reconfigure the iFlow using HCI tools to create a SD Return Order instead of a SD Billing Request. This would then allow you to easily configure the C4Service work ticket to be a RMA capture form so that an end user can capture the products/parts as items for the SD Return Order (RMA). The end user can then release the Work Ticket to ERP which would create the RMA and ERP would take over the RMA process.
As for the decision tree, this is supported using dynamic checklists and surveys for tickets. You can configure a dynamic survey/checklist that can have a series of questions that based on questions answered in the previous step can have different follow-up questions. These surveys/checklists can instruct the end user through a series of questions to help them diagnose a problem to ultimately instruct the end user to release the work ticket to SD for a Return Order (RMA).

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I have a separate apple id and my daughter bought a song using my ID rather than hers. Now I've got this song that I don't care for and have no use for. Is there a way to get it to her ID short of burning it on to CD and then uploading it to her phone?

I have a separate apple id and my daughter bought a song using my ID rather than hers. She was playing on my computer and bought it, thinking it would download to her phone through the cloud. Now I've got this song that I don't care for and have no use for. Is there a way to get it to her ID short of burning it on to CD and then uploading it to her phone?

sure pretty simple. make a backup of your current settings
http://support.apple.com/kb/HT1766?viewlocale=en_US
then restore device from old backup you need pics off of
then import pics to computer
http://support.apple.com/kb/HT4083
you may need to save pics to camera roll first
then restore the new backup and sync pics back to phone via itunes
Peace, Clyde

Is there a way to retrieve delete messages and photos that were backed up onto my cloud?

is there a way to retrieve deleted emails and photos that had been previously backed up onto my cloud?

Not unless they were in the camera roll (camera roll photos are backed up). If they were, restoring your backup should recover the.
Photo stream photos are only kept in iCloud for 30 days, even though a rolling collection of up to 1000 photo remain on your device until deleted. Whey you reconnected to your photo stream you only got back the photos from the last 30 days as older photos are no longer in iCloud.
You can keep photo stream photos permanently by saving them to your camera roll.

TS3276 Is there a way to sync POP subfolders and download them for backup in Mail on my MBP? I tried syncing the account with Mail and only the Inbox downloads onto my computer.

Is there a way to sync POP subfolders and download them for backup in Mail on my MBP? I tried syncing the account with Mail and only the Inbox downloads onto my computer. I have Googled enough to find out that the answer is no, but no official answer or recent answer and I am hopeful that there has been a change.

Sure-glad to help you. You will not lose any data by changing synching to MacBook Pro from imac. You have set up Time Machine, right? that's how you'd do your backup, so I was told, and how I do my backup on my mac. You should be able to set a password for it. Save it. Your stuff should be saved there. So if you want to make your MacBook Pro your primary computer, I suppose, back up your stuff with Time machine, turn off Time machine on the iMac, turn it on on the new MacBook Pro, select the hard drive in your Time Capsule, enter your password, and do a backup from there. It might work, and it might take a while, but it should go. As for clogging the hard drive, I can't say. Depends how much stuff you have, and the hard drive's capacity. As for moving syncing from your iMac to your macbook pro, should be the same. Your phone uses iTunes to sync and so that data should be in the cloud. You can move your iTunes Library to your new Macbook pro
you should be able to sync your phone on your new MacBook Pro. Don't know if you can move the older backups yet-maybe try someone else, anyways,
This handy article from Apple explains how
How to move your iTunes library to a new computer - Apple Support''
don't forget to de-authorize your iMac if you don't want to play purchased stuff there
and re-authorize your new macBook Pro
time machine is an application, and should be found in the Applications folder. it is built in to OS X, so there is nothing else to buy. double click on it, get it going, choose the Hard drive in your Time capsule/Airport as your backup Time Machine and go for it. You should see a circle with an arrow on the top right hand of your screen (the Desktop), next to the bluetooth icon, and just after the wifi and eject key (looks sorta like a clock face). This will do automatic backups of your stuff.

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund?

I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund? obvisoulsy after unintalling it. I couldn't see any reason why it would be bad for my particular macbook, and it downloaded without a problem.

In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
If that does not suit you, you will have to discuss a refund with Apple, as they are the only ones who can say. Note that the App Store terms do say that all sales are final, so you are not guaranteed a refund, especially since whatever problems you had are not due to defective software.

I accidentally put a passcode lock on my iPhone and I forgot what I set for it, is there a way to take it off without accessing the phone? I have restored my phone but it doesn't work, is there anybody that could help me please?

I accidentally put a passcode lock on my iPhone and I forgot what I set for it, is there a way to take it off without accessing the phone? I have restored my phone but it doesn't work, is there anybody that could help me please?

You can't "accidentally" put a passcode on any iPhone...its a multi-step process. Further, restoring an iPhone will remove the passcode, as the passcode is not included in an iPhone backup.
Are you sure you're talking about the phone passcode & not something else...like the "Restrictions" passcode?

I just purchased a new iMac to replace our older one We are giving our older one to parents and want to wipe the HD. The discs I have for my old iMac is for version 10.5 but I have 10.6.8 currently. Is there a way to wipe the HD and keep 10.6.8?

I just purchased a new iMac to replace our older one. We are giving our older one to parents and want to wipe the HD. The discs I have for my old iMac is for version 10.5 but I'm currently running 10.6.8. Is there a way to wipe the HD and keep 10.6.8?

No. Wiping the HD will erase the OS on it.
(95074)

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

Have you already used the Cleaner Tool?
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Is there any way to disable right click and drag and drop for photos on iweb?

Re: protecting photos when using iweb as your web designer...
Is there any way to disable right click and drag and drop for photos using iweb? I have seen tutorials about creating a text box around each image - but is there a better way?

However, there is no way you can prevent someone from making a screenshot of the image as it is displayed on the screen no matter what application you use to create the web page.
You can add a watermark to dissuade the casual "thief" but those who are serious about stealing the photo for their own use can remove the watermark with some effort.
OT

I bought a mic for my ipod touch 2nd gen and the mic works yet when its plugged in the speakers dont work, meaning i cant hear, so skype and other similar apps are un-useable, is there a way in which the mic and speakers will both work together?

I bought a mic for my ipod touch 2nd gen and the mic works yet when its plugged in the speakers dont work, meaning i cant hear, so skype and other similar apps are un-useable, is there a way in which the mic and speakers will both work together?

Looking at the details for this mic, it appears that the app has to have the option to use the internal specak when a mic is plugged into the headphone jack. Specifically:
NOTE: When MityMic is plugged into your iPod/iPhone you won’t be able to use the onboard speaker for sound output. You must remove the MityMic then play back your recordings. (The Skype app has an option to enable the onboard speaker even when the mic is plugged in, so you could use MityMic for placing Skype calls. However most other apps do not have this function.)
The above is from:
http://touchmic.com/products-page/view-all-products/touchmic-mitymic---voice-rec ording-and-interview-mic/

Ok, so while we all wait for ever, is there a way to revert back to the previous os and data?

Ok, so while we all wait for ever, is there a way to revert back to the previous os and data? I could wait a week for this mess to get worked out and I need my telephone. problem is I'm stuck in the loop too. will not connect and there I have a brick. sort of a shoot yourself in the foot process if you have a wiped phone previous to updating it. useless
anyone know how to revert? Verizon btw, had 4.2.10, tried for ios 5, tried for the gold, no win
Thx

I'm seriously thinking of downgrading back to Mavericks for one very specific reason - the Mail app. As a long-time Mail user, I've always had the Address Panel open down the left side of the Mail app, selected from the Window/Address Panel menu item. It showed a simple list of all contacts, or groups, and only the email address(es) associated with each one. Could select a group then click BCC or TO: or whatever. Could also select multiple addresses and pop them into the CC: list or wherever you liked. And within a Group (eg Work) could do multiple select, and also choose which email address to use for those who have more than one (eg work vs personal).
But - Apple seems to have removed it in Yosemite. The Mail app has NO WAY - at least that I can find - to access a simple list of contacts and email addresses from within the Mail app. What an absolutely stupid move, unless it's just me being dense and can't find it!
If anyone can point me to where or how to show that Address Panel in the Mail app, I'd be most grateful. Having Contacts app open all the time just doesn't cut it either, apart from not enough screen real estate. Contacts won't show you a simple list of people and email addresses like the Address Panel in Mail did. It shows you the full details, one at a time, for each contact. Which is absolutely NO good if I have to send out emails to 50 work colleagues, for example.
Why does Apple DO stuff like this? Like removing the sidebar in iTunes, for another example?
If I can't find an Address Panel for Mail, I'm going back to Mavericks. Anyone got any clues?

I forgot to sign in as a student before buying my laptop for uni, is there any way I can get the $100 voucher post-purchase?

I forgot to sign in as a student before buying my laptop for uni, is there any way I can get the $100 voucher post-purchase?

This is a user forum.
you call Apple and ask it.

HT204053 I turned iCloud on and all my contacts have disappeared. A lot are business contacts and I haven't synced my phone for months is there a way to get them back

I turned iCloud on and all my contacts have disappeared. A lot are business contacts and I haven't synced my phone for months is there a way to get them back

I turned iCloud on and all my contacts have disappeared. A lot are business contacts and I haven't synced my phone for months is there a way to get them back

Is there a way to hear voice mail and see text messages online?

My Stratosphere fell to the floor last night, and I can no longer see the display. Nothing I or the Verizon support guy could do today restored the display. The phone has rung but touching the screen to answer it does not work. I have purchased a new Stratosphere on e-Bay - I don't trust the locals to repair the phone properly - but there'll be a few days until I can get phone service again. Is there any way to access voice mail and text messages through the Verizon website or another phone during this period?

If there are people with whom you are expecting to exchange text messages, you can contact them to let them know of your plight by sending an e-mail to their text message address. For instance, [email protected] or [email protected] Of course you have to limit the message to text-message length.

HT4759 If I have a late 2006 iMac is there any way to sync my contacts and calendar with my iphone

If I have a late 2006 iMac is there any way to sync my contacts and calendar with my iphone

Upgrade to 10.7.5. See:
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

In cloud for service, is there a way to generate RMA's and decision trees?

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