In design CS2 has it been dumped completely by this awful company

Question

My problem is that Indesign CS2 wont open any longer. I bought it as a bundle and paid a huge sum for the full Creative suite. I was told at the time that I could run a separate copy on my laptop at the time. Later when I tried to do that I found that because my laptop was Visa it would not work and they have not upgraded it to work on Vista. Instead these PEOPLE brought out CS3 version and the price they want to upgrade from CS2 Creative suite to CS3 Creative suite is almost the same huge price I paid to buy it in the first place. So I feel like I have been completely duped by Adobe (who should never have been allowed to take over Micrographics and reduce the competition).
I subsequently tried to buy the upgrade for just the Adobe Photoshop as Adobe's site indicated I could get it for an upgrade price from the Creative suite CS2. I thought I could at least get some work done on my laptop. Of Course it would not install would not accept the CS2 Creative suite Key. So they did not Honor that offer. No response from Adobe Of course, So I followed their procedure through the Adobe shop to return it. (within the time frame required by them). Again of course with Adobe you get no help, so you would not be surprised to know that they did not respond to a refund request. So there is another offer that they did not honor. (later I got so desparate to do some work that I logged into their shop and bought the full version of Photoshop for Vista on the laptop and guess what? My earlier request for the refund is noted there with a pending approval note beside it.) Did they deduct the refund for the returned product from the charge to Cr Card card for the new product? (Get real??).
They do offer Tech Support however it seems that you have to Pay for that separately (to help them identify their products problems?)
We are just a small business who only need to produce a pdf file for a printer to produce our brochures, twice per annum. Is there any other solution than Adobe??
Anyway, after a bitter experience of dealing with this company I expect little from this marathon, but getting back to the problem.
All of the other Adobe products that came with CS2 creative suite still work, but Indesign CS2 wont open.
It gives me a succession of 3 error messages:-
"the proceedure entry point ??1FDScriptRunning@@QAE@XZ could not be located in the dynamic link library Public dll. "(twice) then:-
"the proceedure entry point ??1StoryEndCharHelper@@UAE@XZ could not be located in the dynamic link library Public dll".
These error messages have been raised by other people here in these forums but another dissapointing thing about Adobe is there is no apparent resolution to the problem spelled out from reading those listings.
I have CS2 Version 4.O.4 running on Windows XP. If the error is caused by modifications to Windows XP then I would have thought that Adobe would have had a fix for their product by now as most of the people that have reported the problem in this forum did so back in April 07. Microsoft's site says that my version of XP (and they seem to be still supporting it when its a lot older than CS2 Creative suite) is up-to-date.
Does anyone think its possible for all of the little business people globally to do something collectively to make global corporations more accountable?

Answer 1

Dominic, Why is it that the ADOBE STAFF like you, are totally focused on leaving comments here to brush past the issues that I am concerned about and focus on trying to make out that I purchased something in error and so must be an idiot?
Let me make these points again, that were made perfectly clear above:-
(1)COMMENT: "they have not upgraded it to work on Vista. Instead these PEOPLE brought out CS3 version and the price they want to upgrade from CS2 Creative suite to CS3 Creative suite is almost the same huge price I paid to buy it in the first place. So I feel like I have been completely duped by Adobe."
(2)"Adobe's site indicated I could get it (Adobe Photoshop CS3)for an upgrade price from the Creative suite CS2". (3) "they did not Honor that offer".
(4) When I followed their return and refund policy for the Adobe Photoshop CS3, "they they did not respond to a refund request".
(5)They acknowledged the return as it, is showing in my account, yet when I subsequently purchased the full version of Adobe Photoshop CS3 they did NOT "deduct the refund for the returned product from the charge to Cr Card card for the new product?"
(6)"Have they (in all this time since) refunded the money for the correctly returned product purchased because of their misleading website statements? NO"
These people appear to be lacking in integrity, so the fact that they have the hide to dupe CS2 Creative Suit buyers by not offering a fair upgrade price, a short time later when their product wont work on the latest operating system, is something they will never admit to. These kind of people will never be able to understand that such tactics are considered sharp practices and unethical by the rest of the world.
So can you please instead address the issues of their misleading website as to:- (A) indicating Adobe Photoshop CS3 could be purchased for the upgrade price from Creative Suite CS2, and when the product downloaded would not work as an upgrade, (B) that they induce customers to believe their sales pitch by also saying that their products can be returned, deleted from your PC and refunded within a fixed period.
(C) having been advised of this failure to refund, they ignore the matter and pretend the complaint is about some other TOTALLY unreasonable complaint.