In Design CS4 drops text when opening

We have an issue involving opening pre existing ID files doesn’t matter which version they were created in,  and when they are opened and you are prompted to find fonts and you replace them with our fonts, which by the way are the Adobe OTF Master Collection, text drops randomly throughout the file. The actual text box is still there but it is empty. We have this issue with customer submitted files also. For example, if the file was created in ID CS2 and you open it in its native version it is fine, same thing with files created in CS3, but when you try it in CS4 you run the risk of losing text. Even after you replace the text that is missing, the next time you open that file if it happens to be on another machine you run the risk of dropping text again. Even when you open it on the original machine there is a chance of dropping text. PLEASE HELP!

Well you are not the only, we have tried so many different things, I have
Adobe looking into also and have not heard anything yet.
In Design CS4 drops text when opening
Peter Spier
to:
Steven Johnson
09/29/10 03:51 PM
Please respond to clearspace-723551180-808940-2-3172761
I'm stumped.

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    Operating System: Windows XP 32-bit
    Version: 5.1 Service Pack 3
    System architecture: AMD CPU Family:15, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2
    Physical processor count: 6
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    Video Card: NVIDIA GeForce GTX 460
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    Serial number: xxxxxxxxxxxxxxx
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       ACE.dll   ACE 2008/08/27-18:10:41     
       AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  
       AdobeLM.dll   AdobeLM   3.0.11.10077    53.352460
       AdobeLM_libFNP.dll   FLEXnet Publisher (32 bit)   11.5.0.1 build 57427  
       AdobeOwl.dll   Adobe Owl
       AdobeOwlCanvas.dll   Adobe Owl Canvas  
       AdobePDFL.dll   PDFL 2008/08/20-20:15:08  
       AdobeUpdater.dll   Adobe Updater Library   
       AdobeXMP.dll   Adobe XMP Core 
       AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624
       AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624
       adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373
       adobe_epic.dll   Adobe EPIC   3.0.1.10077    53.352460
       adobe_eula.dll   Adobe EPIC EULA   3.0.1.10077
       AFlamingo.dll   AFlamingo
       AGM.dll   AGM      
       ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  
       aif_core.dll   AIF   1.0 
       aif_ogl.dll   AIF   1.0  
       amtlib.dll   AMTLib   2.0.1.10077    53.352460
       amtservices.dll   AMTServices   2.0.1.10077    53.352460
       ARE.dll   ARE 2008/08/27-18:10:41     
       asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 8  
       authplay.dll        
       AXE8SharedExpat.dll   AXE8SharedExpat
       AXEDOMCore.dll   AXEDOMCore
       Bib.dll   BIB      
       BIBUtils.dll   BIBUtils      
       cg.dll   NVIDIA Cg Runtime   2.0.0015  
       cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
       CoolType.dll   CoolType 2008/08/27-18:10:41     
       data_flow.dll   AIF   1.0   53.352475
       ExtendScript.dll   ExtendScript      
       FileInfo.dll   Adobe XMP FileInfo   4.2.2  
       FNP_Act_Installer.dll   FLEXnet Publisher (32 bit)     
       icucnv36.dll 
       icudt36.dll     
       image_flow.dll   AIF   1.0   53.352475
       image_runtime.dll   AIF   1.0   53.352475
       JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS4   CS4  
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       PSViews.dll   Adobe Photoshop CS4   CS4  
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       Accented Edges 11.0
       Angled Strokes 11.0
       Average 11.0
       BMP 11.0
       Bas Relief 11.0
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       Charcoal 11.0
       Chrome 11.0
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       Clouds 11.0
       Collada 11.0
       Color Halftone 11.0
       Colored Pencil 11.0
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       Crop and Straighten Photos Filter 11.0
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       Cutout 11.0
       Dark Strokes 11.0
       De-Interlace 11.0
       Dicom 11.0
       Difference Clouds 11.0
       Diffuse Glow 11.0
       Displace 11.0
       Dry Brush 11.0
       Embed Watermark 3.0
       Entropy 11.0
       Extrude 11.0
       FXG 11.0
       FastCore Routines 11.0
       Fibers 11.0
       Film Grain 11.0
       Filmstrip 11.0
       Filter Gallery 11.0
       Fresco 11.0
       Glass 11.0
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       Google Earth 4 11.0
       Grain 11.0
       Graphic Pen 11.0
       HDRMergeUI 11.0
       Halftone Pattern 11.0
       IFF Format 11.0
       Ink Outlines 11.0
       Kurtosis 11.0
       Lens Blur 11.0
       Lens Correction 11.0
       Lens Flare 11.0
       Lighting Effects 11.0
       Liquify 11.0
       MMXCore Routines 11.0
       Matlab Operation 11.0
       Maximum 11.0
       Mean 11.0
       Measurement Core 11.0
       Median 11.0
       Mezzotint 11.0
       Minimum 11.0
       Mosaic Tiles 11.0
       Multiprocessor Support 11.0
       NTSC Colors 11.0
       Neon Glow 11.0
       Note Paper 11.0
       Ocean Ripple 11.0
       OpenEXR 11.0
       PCX 11.0
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       Palette Knife 11.0
       Patchwork 11.0
       Paths to Illustrator 11.0
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       Photoshop 3D Engine 11.0
       Picture Package Filter 11.0
       Pinch 11.0
       Pixar 11.0
       Plaster 11.0
       Plastic Wrap 11.0
       Pointillize 11.0
       Polar Coordinates 11.0
       Portable Bit Map 11.0
       Poster Edges 11.0
       Radial Blur 11.0
       Radiance 11.0
       Range 11.0
       Read Watermark 3.0
       Reticulation 11.0
       Ripple 11.0
       Rough Pastels 11.0
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       ScriptingSupport 11.0
       Send Video Preview to Device 11.0
       Shear 11.0
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       Smart Blur 11.0
       Smudge Stick 11.0
       Solarize 11.0
       Spatter 11.0
       Spherize 11.0
       Sponge 11.0
       Sprayed Strokes 11.0
       Stained Glass 11.0
       Stamp 11.0
       Standard Deviation 11.0
       Sumi-e 11.0
       Summation 11.0
       Targa 11.0
       Texturizer 11.0
       Tiles 11.0
       Torn Edges 11.0
       Twain Acquire 11.0
       Twain Select 11.0
       Twirl 11.0
       U3D 11.0
       Underpainting 11.0
       Vanishing Point 11.0
       Variance 11.0
       Variations 11.0 (11.0x001)
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       WIA Support 11.0
       Water Paper 11.0
       Watercolor 11.0
       Wave 11.0
       Wavefront|OBJ 11.0
       Wind 11.0
       Wireless Bitmap 11.0
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       WIA-hp officejet 6100 series
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